Microsoft surface pro typecover

Question

I bought a new (my third) surface pro and typecover as a bundle at the end of 2024. The typecover has never been great, I have always had to disconnect and reconnect the typecover as it just stops working, something I did not have with my other 2 machines. Doing this or rebooting the machine has in the past fixed it. Now it has stopped owrking completely. How do I get a replacement please?

Answer 1

Hi Gillian Fisher,

Welcome to Microsoft Q&A!

I’m really sorry you’re experiencing issue with your Type Cover, especially when it's been happening for a long time. Since your purchase was at the end of 2024, the first step is to check whether they’re still under Microsoft’s limited artware warranty (as it's usually only one year).

1. First, check out: How to get service or repair for Surface - Microsoft Support
2. Go to https://account.microsoft.com/devices/select-device-for-repair > Sign in
   1. If you see your device, select and click Start a service order.
   2. If you don't see it, you need to Register it first.
3. Follow the prompts to report the issue and create the service request.
4. Microsoft will guide you through shipping for repair or may offer a replacement.

If your device is out of warranty, Microsoft may still offer out‑of‑warranty service options for an additional cost. You can see these options on the same warranty/service page.

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Answer 2

To get a replacement for your Surface Pro Type Cover, you can follow these steps:

1. Check Warranty Status: Since you purchased your Surface Pro and Type Cover as a bundle, check if they are still under warranty. Microsoft offers a Limited Hardware Warranty for new devices, which typically lasts for one year from the date of purchase.
2. Open a Service Request: If your Type Cover is still under warranty, you can open a service request through the Surface Support Portal. Here’s how:
   • Sign in to the Surface Support Portal.
   • Select Create service request and follow the prompts to report the issue with your Type Cover.
3. Self-Serve Repair: If you prefer to handle repairs yourself, you can refer to the Customer self-serve repair options available on the Microsoft website. You may need to purchase replacement parts separately if you choose this route.
4. Contact Support: If you encounter any issues or need further assistance, you can contact Microsoft Support directly for help with your replacement request.

Make sure to have your purchase details and device information ready when you reach out for support.

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References:

• Surface service and repair options
• Top support solutions for Surface devices