Billing question

Question

I having been trying to for days to reach someone and there is never a person to speak with. I was charged $140.71 with purchase ID 8882211161. I need to cancel this subscription.

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

To cancel the subscription that generated the $140.71 charge, follow these steps:

1. Go to the Microsoft Services & subscriptions page: https://account.microsoft.com/services and sign in with the same Microsoft account that was used for the purchase.
2. Find the subscription that matches the charge and select Manage.
   • If you instead see Turn on recurring billing, the subscription is already set to expire on the date shown and will not be charged again.
3. On the next page, select Cancel (or Upgrade or Cancel, depending on the subscription type).
4. Scroll through and follow the on-screen instructions to complete the cancellation.

If the subscription is Microsoft 365, the same process applies; you may also go directly to https://account.microsoft.com/services/microsoft365 and select Cancel subscription (or Upgrade or Cancel), then choose I don't want my subscription to confirm.

If the subscription was purchased through a third party (for example, Google Play, Apple App Store, or a retailer such as Amazon or Best Buy), cancellation and any refund must be handled through that provider’s support, not through Microsoft’s site.

To investigate the specific $140.71 charge and request a refund if eligible:

1. Go to the Manage your payments page from the Microsoft account dashboard (as described in the billing investigation article) and select Investigate next to the relevant transaction.
2. Review the guidance under How to get a refund on a Microsoft subscription and follow the self-help or guided support flow for refunds.
3. If additional help is needed, use Contact Microsoft Support from the refund or cancellation articles, select the appropriate product (Microsoft 365 & Office), then choose billing/subscription as the category to reach a support agent via chat or call-back.

If cancellation is time‑sensitive because of an upcoming renewal, turning off recurring billing or completing cancellation in the Services & subscriptions page will stop future automatic charges for that subscription.

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References:

• How to get a refund on a Microsoft subscription
• Unable to cancel your Microsoft subscription
• How to investigate a billing charge from Microsoft
• Cancel your Microsoft subscription
• Cancel a Microsoft 365 subscription
• cancel subscription - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• How to investigate a billing charge from Microsoft - Microsoft Support
• Can I speak to someone? -- Billing issues - Microsoft Q&A