Change password for email

Question

I can not log into email account, i do not have access to email recovery address anymore when i try to verify myself it will not work

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Moved from: <Microsoft 365 and Office | Access | For home | Windows>

Answer 1

If you are unable to log into your email account and do not have access to the recovery email address, you will need to contact your organization's help desk for assistance. Since work or school accounts are managed by the organization, Microsoft cannot reset your password or provide your password details directly. They will be able to guide you through the recovery process or help you regain access to your account.

If you are part of a company that does not have a global admin, you can also reach out to the Microsoft 365 Data Protection team for further assistance.

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References:

• Solve account access problems
• Why can't I sign in to Services Hub with my preferred email account?
• Reset your password using security information
• Change password
• Creating a new password

Answer 2

i need to talk to someone for help

Answer 3

Hello Jennifer Ashton,

Welcome to Microsoft Q&A forum

I can see that you can't log into your email account and you do not have access to email recovery address.

Here is how you can contact Microsoft Support for further assistance on your account issue:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Billing and Account Profile questions" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.