Teams using app second audio test

Question

When using Teams app on the second audio test there is no play back when I speak

Answer 1

Hi Ruth,

Thank you for sharing the issue you're experiencing. 

If the Teams test call plays the initial test message but does not play back your recorded voice, it typically indicates one of the following: 

• Teams is using the wrong microphone device. 
• Teams does not have permission to access the microphone. 
• The playback audio is being sent to a different speaker or audio output device. 

Please try the following troubleshooting steps: 

1/ Test with Teams on the web 

• Sign in to Teams using a supported web browser and run a test call. This helps determine whether the issue is specific to the desktop app. 

2/ Verify Teams audio device settings 

• Open Microsoft Teams. 
• Select Settings and more (...) > Settings > Devices. 
• Under Audio settings: 
  • Set Speaker to the device you want to hear audio from. 
  • Set Microphone to the microphone you are speaking into. 
  • Select Make a test call and record a short message when prompted. 

The test call should record your voice and play it back so you can confirm both the microphone and speaker are functioning correctly. 

 

 

3/ Check microphone activity 

While in Settings > Devices, speak into your microphone and observe the microphone level indicator. 

• If the indicator moves, Teams is detecting your microphone, and the issue may be related to the audio output device. 
• If the indicator does not move, Teams is not receiving microphone input. 

 

4/ Check microphone permissions in Windows 

• Open Settings. 
• Go to Privacy & Security > Microphone. 
• Make sure the following options are enabled: 
  • Let apps access your microphone 
  • Microsoft Teams (work or school) 
  • Let desktop apps access your microphone 
• Completely close and reopen Teams after making any changes. 

 

5/ Check headset and mute controls 

If you are using a headset: 

• Verify the microphone boom is not muted or folded into the mute position. 
• Check that any inline mute button is turned off. 
• Ensure the headset is firmly connected. 
• For Bluetooth devices, confirm that Teams is using the headset's microphone and not only the headphone audio profile. 

Some headsets have physical mute switches that can block microphone input even when Teams shows the microphone as unmuted. 

6/ Update and restart Teams 

Make sure that: 

• Microsoft Teams is updated to the latest version. 
• Windows and audio device drivers are fully up to date. 

Then: 

• Right-click the Teams icon in the system tray. 
• Select Close window
• Reopen Teams and perform another test call. 

7/ Contact your IT admin  

If the issue persists, I recommend reaching out to your IT administrator for further assistance. They can help investigate the issue in more detail or submit a support request through the Microsoft 365 Admin Center by following this guide: Get support - Microsoft 365 admin | Microsoft Learn .  

If you’re unsure who your IT admin is, you can find guidance here: How do I find my Microsoft 365 admin? - Microsoft Support.  

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.  

I hope this helps move things forward. If you have any further questions or need clarification, please don’t hesitate to reach out. I’d be happy to assist. 

Thank you for your patience and understanding. 

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