Error code: 80180014

Question

Error code: 80180014

So I am trying to add a school account to my computer in Accounts > email & accounts, but I'm having major trouble. The first problem that I encountered was that I had my old school account still on the pc, but it didn't exist and I couldn't remove it through microsoft.com, so I removed it through WPJCleanUp. I was successful in removing it, but when I tried to sign in with my now existing I got an Error code: 80180014, I attached a picture.

Answer 1

I assume you didnt pressed manage my device/and or clicked only logon to this app? as the error corresponds with a platform restriction when you are enrolling your device into Intune/mdmd

Answer 2

@KristapsKD, Thanks for posting in Q&A. For the error, it comes when it tries to enroll into Intune. I notice this device seems to enroll before. We can remove the previous enrollment information under the following registry key path.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments

To enroll into Intune with automatic enrollment method, please ensure the user is with both Microsoft Intune and Microsoft Entra ID Premium license assigned. Meanwhile, please ensure the "MDM user scope" is set as All and "WIP user scope" is set as none in Intune admin center portal.

https://learn.microsoft.com/en-us/mem/intune/enrollment/quickstart-setup-auto-enrollment

In addition, please check if there's any enrollment restriction set in Intune which may block our enrollment.

https://learn.microsoft.com/en-us/mem/intune/enrollment/enrollment-restrictions-set

Hope the above information can help.

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