Approval apps corrupted

Question

Our users can not submit an attach file through Approval Apps. Whenever they try to attached, the error displayed as “Something went wrong, try again later”.

Both Team Apps/Desktop has faced the same issue, and I dont know why, Im tried to clear cache or re-intergrated but nothing happen

How to fix it, thank you so much

Answer 1

Hi Kristovo 

Thanks for reaching out to Microsoft Q&A forum support 

Based on your description, I understand that you're experiencing an issue where users are unable to attach documents when using the Approval app in Microsoft Teams. This is a fairly advanced scenario, and as a forum moderator, I don’t have access to the full internal tools or resources needed to provide a definitive solution. 

However, I’ve done some research and found information that may help. 

If users are encountering the error “Something went wrong, try again later” when submitting approvals with attachments in Power Automate, it may be due to insufficient permissions on the System Job (AsyncOperation) table within the Approval Administrator security role. This is referenced in Microsoft documentation. 

You can try the following steps to address the issue: 

1. Go to the Power Platform Admin Center 
2. Select Environments. 
3. Choose the environment where the error occurs. 
4. Click Security Roles > See All. 
5. Find the Approvals Administrator role, click the ellipsis (...) next to it, and select Edit. 
6. Search for "asyncoperation" (System Job table). If it's not visible, click Show all tables. 
7. Update the Read permission to Organization level. 

If the issue persists after applying this change, I recommend raising a support ticket with Microsoft for further investigation. This will connect you with Microsoft’s technical team, who can provide a more direct and effective solution for your case.  

1. Submit a Service Request: The Global Admin should create a service request with Microsoft support to get advanced technical assistance and diagnostics. For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin | Microsoft Learn.        
2. Find Your Microsoft 365 Admin: If you’re unsure who the Global Admin is within your organization, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support  
3. Call Microsoft Support: For additional assistance, use this link to find the appropriate contact number: Customer service phone numbers - Microsoft Support   

When submitting a support ticket, kindly include the following details to help expedite the resolution: 

• The environment name 
• A screenshot of the error 
• The affected user roles 
• Any relevant flow or approval configuration 

Providing this information will help Microsoft support better understand the context and identify the root cause more efficiently. 

Hope you will solve the problem soon 

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