Clear my app cache

Question

How do I clear a cache in teams on Mac. I do not have the attach icon on the app, I do have it online.

Answer 1

Hi @Deborah Porchivina, 
Thank you for your prompt response. 

Based on your information, to clear Teams cache on your Mac, I would recommend taking the following steps: 

1. If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command-Q. 
2. In the Finder, open the /Applications/Utilities folder, and then double-click Terminal. 
3. Enter the following commands, and press Return after each command: 

• rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams 
• rm -rf ~/Library/Containers/com.microsoft.teams2 

If the issue still persists, I recommend contacting your IT administrator. They can investigate the issue more thoroughly or submit a support request through the Microsoft 365 Admin Center for further assistance.

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.   

Thank you for your time and understanding. 

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Answer 2

Hi @Deborah Porchivina, 

Thank you for posting your question to the Microsoft Q&A forum. 

To help narrow down the cause, could you please provide a few additional details:  

1. Are you using a business email (e.g., @companyname.com)? Or is it a personal email type (@hotmail, @gmail, @outlook.com). 
2. When you click the + button in Teams, do you see the option to attach a file? 

3. Are you attaching file in a chat with an external user? 

This will help us better understand the context and provide more targeted support. Any additional information will help us better understand and support you.     

Thank you for your patience and cooperation. Your satisfaction is very important to us, and we’ll make sure this is handled as quickly as possible.    

I'm looking forward to your reply. 

Answer 3

Hello Deborah, which browser are you using? I suggest an hard reset on the page or complete clean up of cache on your browser.