Category classification prebuilt model (preview)

[This topic is pre-release documentation and is subject to change.]

The prebuilt category classification model is a ready to use AI model that is configured to classify your text into categories that are useful for a specific business scenario. The first prebuilt category classification AI model is built around customer feedback uses. Check back for additional category classification prebuilt models, or check release plans to see what might be coming.


  • This is a preview feature.

  • Preview features aren’t meant for production use and may have restricted functionality. These features are available before an official release so that customers can get early access and provide feedback.

Use in Power Apps

Explore category classification

You can see the category classification prebuilt model in action without the need to build a flow by using the "try it out" feature.

  1. Sign in to Power Apps.
  2. In the left pane, select AI Builder > Explore.
  3. Under Get straight to productivity, select Category classification (preview).
  4. In the Category classification window, select Try it out.
  5. Select predefined text samples to analyze, or add your own text in the Or add your own here box to see how the model analyzes your text.

Use the formula bar

You can integrate your AI Builder category classification model in Power Apps Studio by using the formula bar. For more information, see Use Power Fx in AI Builder models in Power Apps (preview).

Use in Power Automate

For information about how to use this prebuilt model in Power Automate, see Use the category classification prebuilt model in Power Automate.

Supported data format and languages

  • Documents can't exceed 5,000 characters.
  • Supported languages:
    • English
    • Chinese-Simplified
    • French
    • German
    • Portuguese
    • Italian
    • Spanish

Supported classification categories

Customer feedback prebuilt model

  • Issues
  • Compliment
  • Customer Service
  • Documentation
  • Price & Billing
  • Staff

Next step

Use the category classification prebuilt model in Power Automate

See also

Overview of the category classification custom model