Issue Checking AipService Status

Question

Issue Checking AipService Status

Jon Mercer 1,036

When I try to run connect-AipService using a Global Admin, or an account set up in Azure Information Protection per https://learn.microsoft.com/en-us/powershell/module/aipservice/connect-aipservice?view=azureipps I get the following.

Connect-AipService
Connect-AipService: The attempt to connect to the Azure Information Protection service failed. Verify that the credentials you are using are correct and try again. If you have continued problems, see http://go.microsoft.com/fwlink/?LinkId=251909.
The correlation ID is 8f63c63b-373f-40f7-ab93-ccee15428e57. Please note and provide this value if asked by support for it.
Connect-AipService: Object reference not set to an instance of an object.

Not sure why, since the account has the correct permissions. I am running this on PowerShell 7.2

The AIP server should be active, but I just want to make sure

CharlesP 61 Reputation points

2022-10-19T17:33:39.753+00:00

I'm having the exact same issue. Did you get anywhere with this?
Jon Mercer 1,036 Reputation points

2022-10-19T19:01:46.55+00:00

It still never worked for me, but I was able to verify by just doing the rest of the process that it had been set up. I have no idea how to find what the tenant information that was mentioned below.
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4 answers

Your answer

CharlesP 61 Reputation points

2022-10-19T17:33:39.753+00:00

I'm having the exact same issue. Did you get anywhere with this?
Jon Mercer 1,036 Reputation points

2022-10-19T19:01:46.55+00:00

It still never worked for me, but I was able to verify by just doing the rest of the process that it had been set up. I have no idea how to find what the tenant information that was mentioned below.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Mason 5

I had the same issue running Powershell 5.1

My issue turned out to be when installing AipService module, it installs v3.0.0 which doesn't work...

Run these commands:

Get-Module -ListAvailable -Name aipservice

If it's v3.0.0

Uninstall-Module AIPService

Install-Module -Name AIPService -RequiredVersion 2.0.0.3

Connect-AipService

Get-AipService

If result is Disabled

Enable-AipService

My goal was Message encryption and I needed to populate the LicenseLocation field with information obtained from the AipService.

hank 0 Reputation points

2024-01-30T16:58:35.02+00:00

thanks, this was the only solution that worked for me.

Answer 2

Krisztián Major 6

Hi,

Just try it in older PS version. It did not connect for me in PS 7.3 but worked in older version.

0 comments

Answer 3

I had the same issue, and I was using PowerShell Version 7.3.2, I switched to the installed version that comes with Windows 10. I am on version

PS C:\WINDOWS\system32> $psversionTable

Name Value

PSVersion 5.1.19041.2673

PSEdition Desktop

PSCompatibleVersions {1.0, 2.0, 3.0, 4.0...}

BuildVersion 10.0.19041.2673

CLRVersion 4.0.30319.42000

WSManStackVersion 3.0

PSRemotingProtocolVersion 2.3

SerializationVersion 1.1.0.1

After installing, updating, and importing the module I was able to connect to AIPservice successfully.

PS C:\WINDOWS\system32> connect-aipservice

A connection to the Azure Information Protection service was opened.

Answer 4

Olga Os - MSFT 5,966 Microsoft Employee

Hello @Jon Mercer ,

Welcome to the MS Q&A Forum.

I just ran the quick test and was able to connect under the Global Admin Role without any issue.

One scenario in my mind, double check under which Tenant do you try to connect and set the correct one:

Set-AzContext -Tenant "xxxx-xxxx-xxxx-xxxx"

As example, I set another Tenant where I don't have required role and got the same failure.

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Let us know if you need additional assistance. If the answer was helpful, please accept it and complete the quality survey so that others can find a solution.

Sincerely,
Olga Os

Jon Mercer 1,036 Reputation points

2022-10-10T16:16:07.577+00:00

Sorry, got caught up in a couple other emergencies. I am not entirely sure what to do with Set-AzContext -Tenant "xxxx-xxxx-xxxx-xxxx" as far as the xxxx part.

As far as I can tell the set up was already done that I was wanting to check, so over all it is a mute issue, but would be curious to know what account it wants, since I tried the global admin and it doesn't like it.
Olga Os - MSFT 5,966 Reputation points Microsoft Employee

2022-10-10T18:39:15.08+00:00

Hello @Jon Mercer ,

The Set-AzContext cmdlet sets authentication information for cmdlets that you run in the current session.

It may happen what you were defaulting under another Tenant during your script execution.

Running Set-AzContext -Tenant "yourTenantID" will ensure you run it against the specific tenant.

Sincerely,
Olga Os
Olga Os - MSFT 5,966 Reputation points Microsoft Employee

2022-10-18T00:53:28.423+00:00

Hello @Jon Mercer ,

Did the answer work for you? Are there any additional questions to this topic?

If you found the answer helpful, it would be great if you please mark it "Accept as answer". This will help others to find answers in Q&A

----------

Regards
Olga Os
Jon Mercer 1,036 Reputation points

2022-10-19T19:04:06.697+00:00

Sorry, but your answer didn't answer mine. Where do I find my TenantID.
Olga Os - MSFT 5,966 Reputation points Microsoft Employee

2022-10-24T16:26:20.33+00:00

The easiest way, go to the Azure Portal to AAD Overview Page and copy there.
Example below:

Sincerely,
Olga Os

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Issue Checking AipService Status

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