I need help with tenant recovery

Question

I need help with tenant recovery

SmokeontheWater-4214 0

I am the sole owner of Smoke on the Water LLC and the domain shopsmokeonthewater.com through Squarespace. My ex husband, who is no longer with the company, had set up a tenant account and because of him revoking access I lost many business assets on my company computer. Nothing is clickable and my account appears to be a Family360 account now. I need someone to help me with the tenant recovery process so I can get locked business documents and forms back from the cloud. I can show supporting documentation that I am the rightful owner, such as domain ownership, Business registry, etc. Just let me know what you need.

The controlling account in question is Information deleted for privacy protection

It SHOULD be Information deleted for privacy protection

(me)

Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-17T18:41:04.0933333+00:00

Hi @Smoke on the Water,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-18T19:37:19.0866667+00:00

Hi @Smoke on the Water,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
SmokeontheWater-4214 0 Reputation points

2025-09-18T19:41:31.23+00:00

Hi Ryan, thanks for your help. I haven’t gotten it resolved yet but had some other things that needed my attention the last two days and now I am out of the office today. I’ll give it a try tomorrow and let you know!
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-18T19:45:30.8866667+00:00

Hi @Smoke on the Water,

Thank you for your response. Please feel free to take your time — whenever I receive information from you, I’ll reply immediately.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-23T19:48:59.7166667+00:00

Hi @Smoke on the Water,

I wanted to check in and see how your issue is going. Have you tried the methods I provided? If you have any updates regarding the issue or have any other questions or concerns, please feel free to share them with me.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-25T17:12:06.39+00:00

Hi @Smoke on the Water,

I just wanted to check in and see how things are going with your issue. I've sent you a new message in PM—please take a look when you get a chance.

3 answers

Your answer

Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-17T18:41:04.0933333+00:00

Hi @Smoke on the Water,

I hope the information I shared earlier was at least somewhat helpful in addressing your issue. If the previous methods haven’t been effective, please feel free to let me know. I’d be happy to explore the issue more deeply with you so we can work together toward a better solution.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-18T19:37:19.0866667+00:00

Hi @Smoke on the Water,

I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

If you found the answer helpful, we kindly invite you to mark it as the accepted answer

. Once marked, it will automatically be pinned to the top. Since many other users also search for information in this community, your valuable contribution will help them easily find the right channel and useful insights more quickly.

Thank you very much, and I wish you a great day.
SmokeontheWater-4214 0 Reputation points

2025-09-18T19:41:31.23+00:00

Hi Ryan, thanks for your help. I haven’t gotten it resolved yet but had some other things that needed my attention the last two days and now I am out of the office today. I’ll give it a try tomorrow and let you know!
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-18T19:45:30.8866667+00:00

Hi @Smoke on the Water,

Thank you for your response. Please feel free to take your time — whenever I receive information from you, I’ll reply immediately.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-23T19:48:59.7166667+00:00

Hi @Smoke on the Water,

I wanted to check in and see how your issue is going. Have you tried the methods I provided? If you have any updates regarding the issue or have any other questions or concerns, please feel free to share them with me.
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-25T17:12:06.39+00:00

Hi @Smoke on the Water,

I just wanted to check in and see how things are going with your issue. I've sent you a new message in PM—please take a look when you get a chance.

Answer 1

Ryan-N 13,850 Microsoft External Staff Moderator

Hi @Smoke on the Water,

To better assist you, I’ve sent you a private message (PM). User's image

I look forward to your response and I look forward to hearing from you soon so that we can continue to work towards a resolution.

0 comments

Answer 2

Smoke on Water 0

Hi! At this point I set up a new tenant account so that I would have access to business help and submitted a ticket. I'm just waiting to see what happens with that. I submitted all documentation I think I may need (EIN letter, articles of organization from the secretary of state site showing I'm the only listed owner, screenshots from my Squarespace account showing I own the domain, etc) and I'm just waiting for a resolution. If you have any ideas on how to speed up this process I'm all ears though.

Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-23T21:00:59.46+00:00

Hi @Smoke on the Water,

Thank you for your response. I truly appreciate your cooperation.

Could you please provide me with your ticket ID so I can help track the progress of its reception and resolution?

Kindly send the ticket ID via private message (PM) to protect your personal information.
Smoke on Water 0 Reputation points

2025-09-23T21:11:16.15+00:00

I'm having trouble figuring out private messages. Can you private message me possibly?
Ryan-N 13,850 Reputation points Microsoft External Staff Moderator

2025-09-23T21:14:42.4566667+00:00

Hi @Smoke on the Water,

Thank you for your response. I've already sent you a private message. You can press F5 to refresh the webpage — the private message section will appear directly here.

Answer 3

Hi @Smoke on the Water,

Thank you for reaching out to us.

In this case, I recommend that you contact the Data Protection team to receive support in recovering access and ownership of the tenant.

You can contact this service by following the instructions at the following address:

https://learn.microsoft.com/fr-fr/microsoft-365/admin/get-help-support?view=o365-worldwide

Here's how to reach phone support:

The reason for the call must be: AdminCenter
The role to specify is: Global Administrator
In the request description, the term AdminCenter must be mentioned.
During the telephone dialogue, to the question about the existence of another administrator, you can answer no. The call will then be transferred to an agent and a service request can be created.

Remark: No individual or department is allowed to intervene in tenant information, except Microsoft's data protection service. We thank you for your understanding.

If you have any updates regarding this issue or are experiencing any other difficulties, please feel free to share them with me. I will remain by your side until the problem is resolved.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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I need help with tenant recovery

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