We Identified that your subscription has violated Acceptable Use Policy

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Hello @George keen,  

Thank you for reaching out to the Microsoft Q&A forum! 

For your email you received, I will explain detail:  

Microsoft has sent a notification stating that your organization’s Microsoft 365 Copilot subscription has been suspended due to a violation of the Acceptable Use Policy.  

This is part of Microsoft’s routine audits to ensure that services are being used appropriately and securely. 

As a result: 

• The subscription was suspended on October 6, 2025. 
• If no action is taken, the subscription and any associated data will become unrecoverable after 30 days. 

For that reason, if you still have access to the Microsoft 365 Admin Center, there are two important steps you should take: 

Note: If you are an end- user, you need to reach out to IT admin to follow this step.    

1. Check subscription status and service notifications: 

You go to Microsoft 365 admin center => navigate to Billing => Licenses to check whether the Copilot subscription status is marked as Disabled or Suspended. 

Additionally, you also go to Health => Service Health took for any notifications related to this suspension. 

2. Raise a support ticket: 

This is the most important step: 

• To create a Support ticket, the admin can go to Microsoft 365 admin center   
• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.   
• On right bottom corner click on "Help & support"      

• In the description, you can use the following sample description:     

“Hello, 

I received an email notification stating that our organization’s Microsoft 365 Copilot subscription has been suspended due to a violation of the Acceptable Use Policy. The suspension occurred on October 6, 2025. 

Tenant domain: ........................onmicrosoft.com 

We would like to reach out to the appropriate technical support team that can help us verify the subscription status and clarify the reason for the suspension.”   

Once the support ticket is opened, a Microsoft support engineer can initiate a remote session to assist you. They will help you check the subscription status in detail, explain the reason for the suspension more clearly, and guide you through the resolution process to ensure everything is handled properly. 

Once again, thank you again for raising this issue; it’s helped broaden my understanding. I hope you understand that I want to help as much as I can within the scope of this forum.      

I truly hope you’ll be assisted soon by our dedicated technical team.

Note: If you no longer have access to the Microsoft 365 Admin Center, please reply to me directly. I will guide you through an alternative way to reach out to Microsoft Support.

Looking forward to hearing from you! 

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