i lost my outlook account please help me recover my account

Dear Master Chief,

Thank you for posting your question in Microsoft Q&A Forum.  

I understand you are having trouble accessing your Outlook account. I know how stressful it can be to lose access, especially if the account contains important information. 

Unfortunately, as Microsoft External Staff, I do not have access to tools that allow us to reset passwords or bypass account security. For privacy and security reasons, the only way to recover a personal Outlook account (e.g., @outlook.com, @hotmail.com) is by submitting the Microsoft Account Recovery Form: Recover your account 

Please fill out the form with as much accurate information as possible. Please follow the instructions below carefully to give yourself the best chance of success when completing the form. Help with the Microsoft account recovery form - Microsoft Support  

If you are unable to complete the recovery form, please contact Microsoft Support so that a support agent can step in and help resolve the issue.  

• Go to Contact - Microsoft Support  
• Search for "Account Recovery" in the search box.    
• Click "Get Help" and press Enter.    
• Navigate through the support options to find "Contact Support."    
• Choose a relevant option like “Manage Account Security.”    
• For product/service, select "Other Products"    
• For category, choose "Manage Account Security"    
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.    
• Clearly explain your situation    

If your recovery attempts have failed, you should contact Microsoft Support directly and provide proof of ownership, such as:   

• Purchase receipts (e.g., for Minecraft, Xbox, or Microsoft Store),  
• Screenshots showing account activity (e.g., Xbox, Skype),  
• Billing information previously linked to the account.  

I truly hope you are able to recover your account soon. I'm here to support you with any questions or concerns you may have along the way. 

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Good day @Master Chief,

Thank you for posting in Microsoft Q&A Forum.

Firstly, I noticed you tagged your question as Education. May I reconfirm: is the account you forgot the password for a personal account or an education (school/work) account?

A. Personal account (Outlook.com/MSA, e.g., @outlook.com, @hotmail.com, @live.com) or

B. School or work account (Microsoft 365 for Education, usually provided by your institution, e.g., @school.edu)

If it’s a personal account, could you share more details about your situation? For example, do you not see the “Reset password” option, or do you no longer have any recovery methods available?

If it’s a school or work account, have you tried the Forgot password option and received a notification on the reset page like picture below?

If so, please kindly contact your IT Global Admin (the person who manages all accounts via the Microsoft 365 Admin Center for your school) to help reset your password.

If you’re unsure who the Global Admin is, you can find guidance on locating them here: How do I find my Microsoft 365 admin? - Microsoft Support.

The IT Global Admin can refer to this article: Reset passwords in Microsoft 365 for business to help you reset password. Additionally, they may consider enabling self-service password reset for users in case similar issues occur in the future, to save time and allow users to manage their accounts more easily.

As forum moderators, we have no control over user accounts, especially when it comes to logging in, resetting passwords, or changing access, because these actions must be performed by your organization’s administrator. They are the only ones who can help reset your account password.

Thank you for your patience. I'm looking forward to your response.

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