Why are charms not working this week in outlook web email?

Hi @Jessica Rock, 

Thank you for posting your question to the Microsoft Q&A forum. 

Based on your description, it appears this issue can be caused by cached browser data or a temporary compatibility issue in Outlook on the web. Please follow the steps below to help resolve it: 

1. Clear browser cache and cookies 

Cached data can sometimes prevent Outlook from displaying certain features correctly.  

• Launch the browser, and press Ctrl + Shift + Delete to open the Clear browsing data utility. 
• Now, select All time from the Time range dropdown menu, tick the checkboxes for Cookies and other site data and Cached images and files, then click on Clear data towards the bottom. 

• Close all browser windows, then reopen Outlook on the web at https://outlook.office.com. 
• Try adding a charm again. 

2. Test in a private or InPrivate window 

Open Outlook on the web in a private or InPrivate browsing session.  

• If the Charm box appears correctly there, the issue may be related to a browser extension or cached data in the regular browsing mode. 

3. Try using a different browser 

Test in another browser such as Microsoft Edge, Google Chrome, or Mozilla Firefox to check if the problem is browser-specific. 

4. Raise a support ticket 

If the issue isn't resolved after taking these steps, I would recommend creating a support ticket in Get Support- Microsoft 365 admin center 

1. Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn.  
2. On right bottom corner click on "Help & support"      

3. After that choose the "Contact support".     

4. Fill out the required information in the form, including a description of the issue you are experiencing.  
5. Click on the "Create" button to submit your request. Which will give them a ticket number.  
6. Once your request is submitted, a support engineer will be assigned to your case and will contact your admin to provide assistance.  

  Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.   

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.  

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.  

I'm looking forward to your reply. 

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