Share via

How to use templates?

Mack Isgro 20 Reputation points
2025-11-21T16:29:37.33+00:00

Hello! In previous versions, we had an option under "Message" while drafting an email to use Templates. I used them every day and it saved me from copy/pasting from a document for specific structures of format and wording. Recently, the option disappeared and I cannot find it, is there a glitch that made it disappear or something I can do to use it again? Please help!

Thank you.

Outlook | Windows | Classic Outlook for Windows | For business
0 comments

Answer accepted by question author

  1. Lia V 6,255 Reputation points Microsoft External Staff Moderator
    2025-11-21T18:33:35.34+00:00

    Hi @Mack Isgro,

    Welcome to Microsoft Q&A forum. 

    Thank you for contacting us regarding the issue with the My Templates feature in Classic Outlook for Windows.

    After reviewing the situation, I've found this is part of an active Microsoft service incident (EX1183224) that Microsoft has confirmed. Part of the infrastructure handling mailbox connectivity is currently underperforming, which may cause some users to experience difficulties accessing the My Templates option in Exchange Online.

    User's image

    For your reference: Service health - Microsoft 365 admin center

    Note: Access is limited to Microsoft 365 Global Administrator. Please contact your IT admin if you don’t have access.      

    The next update is scheduled for November 22, 2025. Service availability is gradually returning to normal. In the meantime, you might consider using Signatures as a temporary workaround. Please note that as a forum moderator, my testing environment is limited, and I don’t have access to Microsoft’s internal systems to investigate the root cause.

    For now, no action is needed on your side. Once the systems are fully restored, Outlook should return to normal without requiring any changes to your settings or devices. We appreciate your patience as the engineering teams work to deliver the best possible experience for all users.

    Additionally, some users have resolved similar issues by repairing their Office installation via the Control Panel. If the problem persists, this could be worth trying.

    If you found this information helpful, please mark this post as ‘Accept answer.’ Doing so will help others in the community who may still be unaware of this incident find the solution more easily.

    Thank you again for being part of the Microsoft Q&A community. If you have any further questions or updates, feel free to leave a comment under this post. I’ll be happy to assist further.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.
    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2025-11-21T16:30:06.4666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To use templates in Dynamics 365 Customer Insights - Journeys, you can follow these steps:

    1. Choose a Template: When creating a new message, page, or form, the first step is to select a template. There are various templates available, including professionally designed ones that come with sample content and images, as well as blank templates.
    2. Customize Templates: You can create custom templates to match your organization's needs. To do this, you can save an existing email or customer journey as a template by selecting Save as template while the email or journey is open. Alternatively, you can create templates from scratch in the relevant templates area.
    3. Using Email Templates: If you have previously composed an email that you want to reuse, you can convert it into an email template. This can be done by selecting the downward-facing caret (v) next to Insert Template and then selecting Convert to an email template from the drop-down list.
    4. Accessing Templates: To view all the email templates you've created, go to the Templates section on the left-hand pane and select Email templates. This will display a list of all your templates, which you can edit and update as needed.

    If the option to use templates has disappeared, it may be due to updates or changes in the software. Ensure that you are using the latest version of the application and check if the templates feature is still available in the current interface. If issues persist, consider reaching out to your IT support for further assistance.

    References:

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.