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recover my password?

Rob Melby 0 Reputation points
2025-12-01T20:49:12.7266667+00:00

Dont have password and don't seem to be able to reset

Microsoft 365 and Office | OneDrive | For business | Windows
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  1. Jade Ng 11,920 Reputation points Microsoft External Staff Moderator
    2025-12-02T00:03:24.9866667+00:00

    Dear @Rob Melby,

    Good day. Thank you for posting your question in the Microsoft Q&A forum!

    I sincerely apologize for the inconvenience you’ve experienced. I truly appreciate your patience during this time and thank you for bearing with us.

    According to your description, I understand you're having trouble recovering your password.

    In this case, please follow the appropriate steps based on your account type:

    1.If you are using personal account:

    Please visit this link https://passwordreset.microsoftonline.com/ and follow the instructions to reset your password.

    2.If you are using work/school account:

    Kindly reach out to your organization’s IT administrator. They can reset your password via the Microsoft 365 Admin Center by performing the following steps:

    • Sign in to the Microsoft 365 Admin Center and navigate to Users > Active users.
    • Select the user account and choose Reset password.
    • Follow the instructions to auto-generate a new password or create one manually.
    • Save the account details securely (e.g., as a PDF) and share them through a secure channel.

    For reference: Reset a business password for a user

    If you have any further questions or need clarification, please feel free to reach out. I'm looking forward to hearing from you. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. Stefan Blom 341.3K Reputation points MVP Volunteer Moderator
    2025-12-01T20:53:26.42+00:00

    If this is an organization (work or school) account, talk to your local IT support.

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  3. AI answer

    2025-12-01T20:49:23.0233333+00:00

    If you are unable to reset your password for Microsoft 365, you can follow these steps:

    1. Ask your administrator: If you are part of an organization, contact your administrator to reset your password for you.
    2. Self-Service Password Reset: If your administrator has enabled this feature, you can use the Self-Service Password Reset wizard. For work or school accounts, visit https://passwordreset.microsoftonline.com. For personal Microsoft accounts, use https://account.live.com/ResetPassword.aspx.
    3. Contact Support: If you are still having issues, you may need to contact Microsoft Support for further assistance.

    Make sure you have provided alternate contact information, like a mobile phone number, to facilitate the password reset process.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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