Outlook Favourite name missing

Question

Outlook Favourite name missing

FLETCHER Mark 220

Good morning.

I’m experiencing an issue in Outlook (New outlook, version 1.2025.1209.500) where mailbox names have disappeared from the Favourites section of the folder pane. When I add a folder (e.g., the Inbox) from a shared mailbox to my Favourites, it should display the mailbox name and this was how all my shared mailboxes appeared yesterday. However, since this morning, it only shows as "Inbox" without the associated mailbox name or the email count for that mailbox.

Troubleshooting steps attempted:

Restarted Outlook
Removed the folder from Favourites and re-added it
Removed the shared mailbox completely and re-added it

None of these steps resolved the issue.

My colleagues in the same office do not have this problem.

Screen shot attached.

User's image

Has anyone else experienced this issue or found a solution?

Thank you,

Mark.

Darryl Brown 30 Reputation points

2026-01-07T09:51:21.8766667+00:00

I have the same issue; probably an update has broken it. New Outlook is getting better, but it is still not as good as 'classic'
Gareth Noyes 5 Reputation points

2026-01-07T11:20:57.14+00:00

Hi Mark & Henry

Just to jump on and follow this, I have exactly the same issue, just started when I logged in this morning.

I have allowed all of the above and not had any success.

Looking forward to a solution.

Thanks

Gareth
Jesper Larsen 10 Reputation points

2026-01-07T12:01:52.95+00:00

Agreed.
Freyja Morley 40 Reputation points

2026-01-07T16:50:03.11+00:00

Jumping on here to say I am also experiencing this issue as of this morning, I have submitted an issue in Help in Outlook. Hopefully it is fixed soon as it's incredibly inconvenient to manage multiple inboxes.
Hesse, Hendrik 15 Reputation points

2026-01-08T13:23:38.7666667+00:00

Same issue here on.
Multiple users having this behaviour from one day to another.
Mark Wood 15 Reputation points

2026-01-08T13:48:51.1833333+00:00

Hi All,
Still problematic here.
This is proving extremely frustrating.... Any resolution?
Thanks
Mark - Adore IT 26 Reputation points

2026-01-09T01:45:06.5766667+00:00

Same problem here. Started around 3 days ago.
Mark - Adore IT 26 Reputation points

2026-01-09T01:47:17.0766667+00:00

Same problem here.

Henry-N, you mentioned, "submitting a report helps increase the likelihood that Microsoft will address the issue in a future update"

What is the best way for us to do that?
Johan B 0 Reputation points

2026-01-09T10:10:16.05+00:00

We are experiencing the same problem across multiple users in our organisation
Ana 0 Reputation points

2026-01-09T10:35:21.9+00:00

This is happening to me also, my IT have not been able to revert it. It is impossible to see first hand now which inboxes/sent folders are which in the favourites for shared email accounts.
Freyja Morley 40 Reputation points

2026-01-09T10:38:39.3433333+00:00

Everyone experiencing this should use the feedback button in Outlook to create a report, hopefully this will get them to see the issue and fix it asap.
Mark - Adore IT 26 Reputation points

2026-01-10T21:39:16.9866667+00:00

Freyja, I think it would be better for everyone to click "Support" rather than Feedback. When lodging a problem via Support, you will be given a case number, and Microsoft staff are forced to follow up with you. They have no obligation to do anything with Feedback.
Mark - Adore IT 26 Reputation points

2026-01-11T03:17:08.08+00:00

I got this answer back from Microsoft Support a few hours ago:

After reviewing with our team, A significant number of users have reported experiencing the same problem, indicating that it is widespread. The product team is aware and actively working on a resolution.

We have received a recent update from our product team that the fix will be rolling out next week and we request you to restart the new Outlook couple of times which will help you get to the latest version.
Johan Opperman 0 Reputation points

2026-01-12T09:09:25.13+00:00

Following, having the same problem... Can't distinguish the inboxes 'favoritized' from shared mailboxes
Marco Bucciarelli 0 Reputation points

2026-01-12T09:32:53.2466667+00:00

Having the same problem after the last update
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-12T14:46:38.56+00:00

Hi @Mark - Adore IT,

Thank you for sharing this update.

If the support engineer has confirmed that this is a widespread issue and the product team is already working on a fix, then the best course of action is to wait for the update to roll out. Restarting the new Outlook a few times, as suggested, can help ensure you receive the latest version once the fix is deployed.

Please keep an eye on updates, and let me know if the issue persists after applying the fix. I'm here to assist you further if needed.
Scott B 5 Reputation points

2026-01-14T09:08:22.41+00:00

Having the same issue here company wide, looks like this issue started early Jan and a week later still no fix.
Anonymous

2026-01-14T12:53:23.03+00:00

Olso the same issue and we can not drag mails to inbox in favorite.
Mike Meyer @ M31 55 Reputation points

2026-01-15T01:27:59.5633333+00:00

Just adding another +1

Started happening a few days ago, now that I found this, I wont go uninstalling it all and reinstalling ti all.
AM 150 Reputation points

2026-01-15T03:24:24.8966667+00:00

One user has reported that the shared mailboxes' names are suddenly showing up in the favorites area, despite the fact that nothing has changed since the last time we troubleshooted the issue and had no results. The remaining users do not see the names of their shared mailboxes pinned in the Favorite's area.
YO-1 0 Reputation points

2026-01-15T08:40:03.5133333+00:00

No change here. Are you sure the use was not accidentally using old Outlook?
Ian Tyson 0 Reputation points

2026-01-15T09:12:31.3433333+00:00

No change here either, Microsoft Support said a fix is due next week
Georgia Auckland 0 Reputation points

2026-01-15T10:43:24.07+00:00

The same has happened for me - I have followed all the steps above but no resolution.
Anonymous

2026-01-15T10:45:41.7066667+00:00

According to Microsoft we shuld wait until the next week and than will it be resolved by itself.
Sebastian Jasinski 5 Reputation points

2026-01-15T11:51:36.7266667+00:00

Hi, @Kurdo do you have a link to where they said this please? We have multiple users with same issue.
Anonymous

2026-01-15T12:44:52.7933333+00:00
Hi @Sebastian Jasinski In this conversation you can see that they answered to Mark - Adore IT from Microsoft Support team and they say the fix will be rolling with the next week.
Anonymous

2026-01-15T12:53:49.0133333+00:00

A bad news! now we have the same problem in Outlook classic.

So its no more a option to use Outlook classic
Tara 5 Reputation points

2026-01-15T14:27:12.6866667+00:00

Same issue here and tried all of the steps suggested nothing works. Not good, having to switch back from old version to new version is not very productive. Old version has issues with not updating the favorites folder (since Oct 2025), so have to use the new version in order to see emails in the favorites (which is shared folders and needed to do my job). At first the new version showed the names of the favorite folders i.e. Inbox-AP, Inbox - Credit Accounts, with the new totals unread. Then one day it disappeared and now all of the favorite folders are all "Inbox" I have to click on each one to see which one has new information.
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-15T17:30:16.5166667+00:00

Hi everyone,

Thank you all for the valuable feedback you shared it truly helped the Microsoft team investigate and take action on this issue.

Please refer to Amir Haque latest update for details on the fix. Updating Outlook to the most recent version should help resolve the problem and improve the overall experience.

Appreciate your patience and contributions as always.

Answer accepted by question author and recommended by moderator

1 additional answer

Your answer

Darryl Brown 30 Reputation points

2026-01-07T09:51:21.8766667+00:00

I have the same issue; probably an update has broken it. New Outlook is getting better, but it is still not as good as 'classic'
Gareth Noyes 5 Reputation points

2026-01-07T11:20:57.14+00:00

Hi Mark & Henry

Just to jump on and follow this, I have exactly the same issue, just started when I logged in this morning.

I have allowed all of the above and not had any success.

Looking forward to a solution.

Thanks

Gareth
Jesper Larsen 10 Reputation points

2026-01-07T12:01:52.95+00:00

Agreed.
Freyja Morley 40 Reputation points

2026-01-07T16:50:03.11+00:00

Jumping on here to say I am also experiencing this issue as of this morning, I have submitted an issue in Help in Outlook. Hopefully it is fixed soon as it's incredibly inconvenient to manage multiple inboxes.
Hesse, Hendrik 15 Reputation points

2026-01-08T13:23:38.7666667+00:00

Same issue here on.
Multiple users having this behaviour from one day to another.
Mark Wood 15 Reputation points

2026-01-08T13:48:51.1833333+00:00

Hi All,
Still problematic here.
This is proving extremely frustrating.... Any resolution?
Thanks
Mark - Adore IT 26 Reputation points

2026-01-09T01:45:06.5766667+00:00

Same problem here. Started around 3 days ago.
Mark - Adore IT 26 Reputation points

2026-01-09T01:47:17.0766667+00:00

Same problem here.

Henry-N, you mentioned, "submitting a report helps increase the likelihood that Microsoft will address the issue in a future update"

What is the best way for us to do that?
Johan B 0 Reputation points

2026-01-09T10:10:16.05+00:00

We are experiencing the same problem across multiple users in our organisation
Ana 0 Reputation points

2026-01-09T10:35:21.9+00:00

This is happening to me also, my IT have not been able to revert it. It is impossible to see first hand now which inboxes/sent folders are which in the favourites for shared email accounts.
Freyja Morley 40 Reputation points

2026-01-09T10:38:39.3433333+00:00

Everyone experiencing this should use the feedback button in Outlook to create a report, hopefully this will get them to see the issue and fix it asap.
Mark - Adore IT 26 Reputation points

2026-01-10T21:39:16.9866667+00:00

Freyja, I think it would be better for everyone to click "Support" rather than Feedback. When lodging a problem via Support, you will be given a case number, and Microsoft staff are forced to follow up with you. They have no obligation to do anything with Feedback.
Mark - Adore IT 26 Reputation points

2026-01-11T03:17:08.08+00:00

I got this answer back from Microsoft Support a few hours ago:

After reviewing with our team, A significant number of users have reported experiencing the same problem, indicating that it is widespread. The product team is aware and actively working on a resolution.

We have received a recent update from our product team that the fix will be rolling out next week and we request you to restart the new Outlook couple of times which will help you get to the latest version.
Johan Opperman 0 Reputation points

2026-01-12T09:09:25.13+00:00

Following, having the same problem... Can't distinguish the inboxes 'favoritized' from shared mailboxes
Marco Bucciarelli 0 Reputation points

2026-01-12T09:32:53.2466667+00:00

Having the same problem after the last update
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-12T14:46:38.56+00:00

Hi @Mark - Adore IT,

Thank you for sharing this update.

If the support engineer has confirmed that this is a widespread issue and the product team is already working on a fix, then the best course of action is to wait for the update to roll out. Restarting the new Outlook a few times, as suggested, can help ensure you receive the latest version once the fix is deployed.

Please keep an eye on updates, and let me know if the issue persists after applying the fix. I'm here to assist you further if needed.
Scott B 5 Reputation points

2026-01-14T09:08:22.41+00:00

Having the same issue here company wide, looks like this issue started early Jan and a week later still no fix.
Anonymous

2026-01-14T12:53:23.03+00:00

Olso the same issue and we can not drag mails to inbox in favorite.
Mike Meyer @ M31 55 Reputation points

2026-01-15T01:27:59.5633333+00:00

Just adding another +1

Started happening a few days ago, now that I found this, I wont go uninstalling it all and reinstalling ti all.
AM 150 Reputation points

2026-01-15T03:24:24.8966667+00:00

One user has reported that the shared mailboxes' names are suddenly showing up in the favorites area, despite the fact that nothing has changed since the last time we troubleshooted the issue and had no results. The remaining users do not see the names of their shared mailboxes pinned in the Favorite's area.
YO-1 0 Reputation points

2026-01-15T08:40:03.5133333+00:00

No change here. Are you sure the use was not accidentally using old Outlook?
Ian Tyson 0 Reputation points

2026-01-15T09:12:31.3433333+00:00

No change here either, Microsoft Support said a fix is due next week
Georgia Auckland 0 Reputation points

2026-01-15T10:43:24.07+00:00

The same has happened for me - I have followed all the steps above but no resolution.
Anonymous

2026-01-15T10:45:41.7066667+00:00

According to Microsoft we shuld wait until the next week and than will it be resolved by itself.
Sebastian Jasinski 5 Reputation points

2026-01-15T11:51:36.7266667+00:00

Hi, @Kurdo do you have a link to where they said this please? We have multiple users with same issue.
Anonymous

2026-01-15T12:44:52.7933333+00:00

Hi @Sebastian Jasinski In this conversation you can see that they answered to Mark - Adore IT from Microsoft Support team and they say the fix will be rolling with the next week.
Anonymous

2026-01-15T12:53:49.0133333+00:00

A bad news! now we have the same problem in Outlook classic.

So its no more a option to use Outlook classic
Tara 5 Reputation points

2026-01-15T14:27:12.6866667+00:00

Same issue here and tried all of the steps suggested nothing works. Not good, having to switch back from old version to new version is not very productive. Old version has issues with not updating the favorites folder (since Oct 2025), so have to use the new version in order to see emails in the favorites (which is shared folders and needed to do my job). At first the new version showed the names of the favorite folders i.e. Inbox-AP, Inbox - Credit Accounts, with the new totals unread. Then one day it disappeared and now all of the favorite folders are all "Inbox" I have to click on each one to see which one has new information.
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-15T17:30:16.5166667+00:00

Hi everyone,

Thank you all for the valuable feedback you shared it truly helped the Microsoft team investigate and take action on this issue.

Please refer to Amir Haque latest update for details on the fix. Updating Outlook to the most recent version should help resolve the problem and improve the overall experience.

Appreciate your patience and contributions as always.

Answer 1

Amir Haque 575 Microsoft Employee Moderator

Update (1/21/26): Multiple issues have been reported in this regard. I am posting a brief update on all of those issues.

A folder (like Inbox) of a shared mailbox pinned under Favorites lose its maibox name and display just as 'Inbox' - This issue has been fixed in Client Version 20260108025 (New Outlook > Settings > General > About Outlook > Client Version), which has been released to production.

A folder (like Inbox) of a shared mailbox with the above mentioned issue, also does not display the count of unread messages in it - This issue has now been fixed in Client Version 20260121xxx and will be deployed soon to production, so hopefully by Mon 1/26/26, it will be resolved for all users in production.

Users who have a folder in a shared mailbox/folder added as a Favorite are no longer able to drag and drop a message in it, as they see a 'block' sign. They can successfully drag and drop a message when choosing the same folder in related shared mailbox folder tree - This issue has also been fixed in Client Version 20260121xxx and will be deployed soon to production, so hopefully by Mon 1/26/26, it will be resolved for all users in production.

Hopefully this update will help all users who are seeing any or all of these issues working with Shared Mailboxes/Folders in new Outlook. Thanks for your patience while we work to release fixes for these issues in production.

FLETCHER Mark 220 Reputation points

2026-01-15T15:57:42.29+00:00

Thank you, Amir, for the further update.

Will the full deployment cover all client versions? I am on client 20260102003.

Best regards.

Mark.
Georgia Auckland 0 Reputation points

2026-01-15T16:31:04.2366667+00:00

How do we change to the new client version? Would deleting & reinstalling Outlook do that?
Freyja Morley 40 Reputation points

2026-01-15T16:54:28.47+00:00

Mine is updated and fixed, all inboxes back with their proper names - I just closed and opened Outlook a few times!
Tara 5 Reputation points

2026-01-15T17:09:40.88+00:00

Thank you Amar, actually someone just made a comment that they closed outlook and then went back in and it had been fixed. So I did it and it is indeed fixed. Thank you.
Amir Haque 575 Reputation points Microsoft Employee Moderator

2026-01-15T17:33:00.89+00:00

FLETCHER Mark: Yes, your version will be updated with the latest build, when its available to you. All you have to do to update new Outlook is restart it, IF the update is available, it will be updated, IF not, then you'll still see the old/existing build - just give it some time, you'll need to be patient about it and we appreciate it. If everything works as expected, then by Monday 1/19, all users should have the latest build with the fix. You can see others are reporting getting the updated build with the fix and that has resolved the issue for them.

Georgia Auckland: No, I wouldn't suggest deleting/unsinstalling/reinstalling, like I mentioned above and others are already reporting, just wait a bit with patience, you'll get the fix. The best you can do is just restart it, to see if you get the latest update/version. Thanks for the patience!

Thanks to all others who have reported the issue being fixed for them with the latest build/version.
FLETCHER Mark 220 Reputation points

2026-01-15T20:14:22.36+00:00

Hi Amir,

Thank you for your reply. After a restart, the mailbox names are now visible, which is great — thank you for your help with that.

However, the functionality isn’t fully restored yet. Next to each mailbox name, it still doesn’t show how many new emails are in the mailbox, so it’s not clear whether any new messages have arrived without manually clicking into each one.

Thank you for checking.

Mark
Mark - Adore IT 26 Reputation points

2026-01-15T21:13:09.1866667+00:00

Mark Fletcher, I have the same issue with the shared Inbox favourites not showing how many new emails are in the Inbox, but this problem started a week or two BEFORE the inbox naming issue, so I think they might be separate issues.
I am going to lodge a new support request for this issue. I encourage you to do the same.
Amir Haque 575 Reputation points Microsoft Employee Moderator

2026-01-15T21:57:16.45+00:00

FLETCHER Mark: Yes, that's being investigated as a separate bug for a possible fix. When we have an ETA, I'll share that here. Thanks for reporting.

Mark - Adore IT: You can certainly file a support request for it, but just FYI, we're on it like I mentioned to Mark. Thanks.
FLETCHER Mark 220 Reputation points

2026-01-16T07:56:16.94+00:00

Thank you, Mark, for your comments and for confirming that you’re also experiencing the issue.

Thank you, Amir, for the acknowledgement and for confirming that this is already an open ticket. It sounds like there’s light at the end of the tunnel.

Have a good weekend, everyone
Mike Meyer @ M31 55 Reputation points

2026-01-18T21:51:34.91+00:00

My New Outlook just updated to 20260109002.06 - Shared mailbox names returned. However unread messages did not 😕😕😕
Anonymous

2026-01-19T10:18:47.31+00:00

Now we see the names but not unread messages not does any one have an idea?
Aditi Sharma | Nuvollo 5 Reputation points

2026-01-19T13:08:39.64+00:00

Hi is it completed?
Jose Arias 0 Reputation points

2026-01-19T18:23:54.7533333+00:00

From my side only the names were retrieved; however, the item counters appear inconsistent when compared to those displayed in the classic Outlook client or the web version
Aditi Sharma | Nuvollo 5 Reputation points

2026-01-20T13:52:15.4633333+00:00

@Amir Haque kindly let me know if we can expect a fix for no. of unread notified next to folders in favorites
Aditi Sharma | Nuvollo 5 Reputation points

2026-01-21T13:58:20.6066667+00:00

@Amir Haque kindly let me know if we can expect a fix for no. of unread notified next to folders in favorites
Amir Haque 575 Reputation points Microsoft Employee Moderator

2026-01-22T03:09:34.5066667+00:00

FYI: I've updated my answer post above with info on all 3 issues, please check it out, thank you!
FLETCHER Mark 220 Reputation points

2026-01-22T08:06:52.5733333+00:00

Thank you, Amir. Really appreciate your diligence.
Hesse, Hendrik 15 Reputation points

2026-01-22T14:24:42.97+00:00

Thanks for the update
Today the issue was gone.
Users can now see the names and unread mail counter

Answer 2

Henry-N 11,990 Microsoft External Staff Moderator

Hi @FLETCHER Mark,

Thank you for posting your question in the Microsoft Q&A forum.

I understand that the mailbox names have disappeared from the Favorites section in Outlook. To assist you better, could you please confirm a few details first:

Have you tried accessing Outlook on the web? Does the issue persist there as well?

In the meantime, please try the following steps to reset the New Outlook:

Right click the Windows Start button and go to Installed apps.
Locate Outlook in the list.
Click the three dots next to it and select Advanced options.
From there, choose Repair to fix the app.

Next, try these additional checks:

Sync your mailbox: Go to the View tab and select Sync.

Disable Offline Mode: Ensure that Outlook is not set to work offline.

User's image

Thank you again for your time and understanding. While this initial response may not resolve the issue immediately, gathering these details will help me assist you more effectively. I appreciate your patience and look forward to your response.

Wishing you and your family a joyful holiday season and a prosperous New Year.     

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

FLETCHER Mark 220 Reputation points

2026-01-06T11:58:48.19+00:00

Dear Henry,

Thank you for your reply, Happy New Year to you too.

I have just completed the steps provided, unfortunately this has not fixed the issue.

I have accessed the outlook app via office.com, however, it's not possible to replicate the issue as via the office app, we do not have the option to add the shared mailbox to favourites.

If I can share anymore information to assist you, I would be happy to do so.

Best regards.

Mark
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-06T15:55:33.6+00:00

Hi @FLETCHER Mark,

Thank you for your information. I really appreciate the information that you have given me.

Based on the picture I see that your Outlook is using English for UK
Please try to change the language from English (UK)

Change it to English (US) then click save

It will ask you to "Refresh", click on that notifications to reset Outlook after changing the language.

Thank you again for your time and understanding. I appreciate your patience and look forward to your response.
FLETCHER Mark 220 Reputation points

2026-01-06T16:12:59.73+00:00

Thank you, Henry, I have tried this, I also followed the first process you suggested for a second time, but this still did not fix the issue.

As you can see below, we have many shared folders, but now outlook is not correctly showing the folder name, or the e-mails contained within that folder.

Best regards,

Mark.
Bakri 5 Reputation points

2026-01-07T13:38:55.9666667+00:00

I have the same issue on different devices/accounts.

Looks like it started yesterday. It looks like exchange sync issue so restarting / repairing / readding / removing doesn't help
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-07T15:08:39.1866667+00:00

Hi @FLETCHER Mark,

I'm sorry for the delay reply,

I see that a lot of users have the same issue as you are having. However, there hasn’t been an official announcement or fix from Microsoft yet.

I recommend encouraging affected end users to submit feedback and upvote existing feedback at Outlook · Community

As forum moderators, we don’t have access to the detailed logs or backend systems needed to troubleshoot this effectively due to privacy and security constraints. Our product team is in charge of the site, and they constantly check customer reviews and feedback, The higher votes, the more attention the related team will pay on. And a lot of features are developed and improved based on customer feedback.

How to Submit Your Suggestion to Microsoft:.

Visit the Microsoft Feedback Portal:

Go to: Outlook · Community then Send Feedback and Describe your proposal in detail

Alternatively you could also give feedback in Outlook.

Go to "Help" tab, choose "Feedback"

Then select "Report a problem"
Thank you again for your time and understanding. If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help.
MACKENZIE, Kira 0 Reputation points

2026-01-07T15:22:26.64+00:00

I am also having this issue. I don't know how long it will last, but what I have done for the time being, is created a subfolder in each of my shared inboxes that is the name of the inbox, and add that one to my favourites placing it just above the inbox. (see example below)

The name folders can be removed when the issue is solved, and although its a bit bulkier its still saving me time finding what I need to. Just in case this makeshift solution helps anyone else with the same issue!
FLETCHER Mark 220 Reputation points

2026-01-07T15:32:17.83+00:00

Thanks, Kira; great idea!

Unfortunately, our main issue is that we have no instant visibility into how many new emails are in each mailbox without manually clicking into them or scrolling through the full list. With 21 shared mailboxes, this is a real headache. Argh!

I’ve been trying to avoid going back to Classic, but that might be our only option.

Fingers crossed for a fix this week—good luck!
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-08T15:03:39.29+00:00

Hi @FLETCHER Mark,
Thank you for sharing your feedback and the additional details.

As a forum moderator, I don’t have access to the product roadmap, so I’m unable to confirm when a fix will be released. However, submitting a report helps increase the likelihood that Microsoft will address the issue in a future update.

You can stay informed about any new releases by checking this resource: Release notes for Outlook for Windows (new) - Office release notes | Microsoft Learn

Please note that as a moderator, I don’t have the ability to directly change or influence Microsoft’s product design or service limitations.

Thank you again for your patience and for bringing this to our attention.
AM 150 Reputation points

2026-01-11T22:08:44.68+00:00

We've had the same issues across all new outlooks; it began sometime this year, as every client began complaining after New Year's at almost the same time, and it appears to be a global Microsoft issue, but Microsoft either doesn't know or refuses to accept responsibility for what was changed recently in the latest update to cause this. Microsoft support advises you to report these concerns to microsoft support. That's excellent support from Microsoft support. https://learn.microsoft.com/en-us/answers/questions/5700112/shared-mailboxes-are-not-displaying-it-names-and-t?page=1&orderby=Helpful&translated=false#answers
Henry-N 11,990 Reputation points Microsoft External Staff Moderator

2026-01-12T14:49:46.8866667+00:00
Hi AM and everyone,

Thank you for sharing your observations and for your patience.

As a forum moderator, my role is to research the issue and guide you through basic troubleshooting steps base on public MS article. Unfortunately, this specific problem appears to be related to changes on the backend of the New Outlook application, and there is currently no official fix or patch released by Microsoft.

Since moderators do not have access to backend systems or the ability to deploy fixes, the best course of action is to raise this issue directly with the Microsoft product team. They review customer feedback regularly, and the more reports and upvotes an issue receives, the higher its priority for investigation and resolution.

This helps ensure the product team is aware and can work on releasing a patch in a future update.

However, I’d like to share an important update: Another user raised a support ticket and received confirmation from Microsoft Support (You could refer to the comment above) that:

A significant number of users have reported the same problem, indicating it is widespread.

The product team is aware and actively working on a resolution.

Thank you again for your understanding and collaboration. If you need assistance with anything else or have additional details to share, please let me know. I’m here to help as much as possible.

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