How do I fix my wireless Bluetooth?

If your wireless Bluetooth device shows as paired but you can't hear any sound, you can try the following steps to troubleshoot the issue:

1. Check Default Playback Device: Ensure that your Bluetooth device is set as the default playback device. You can do this by right-clicking the sound icon in the system tray, selecting "Playback devices," and then ensuring your Bluetooth device is set as default.
2. Update Bluetooth Drivers: Make sure your Bluetooth drivers are up to date. You can check for updates in Device Manager under the Bluetooth section. Right-click on your Bluetooth adapter and select "Update driver."
3. Check Volume Levels: Ensure that the volume on both your PC and the Bluetooth device is turned up and not muted.
4. Restart Bluetooth Device: Sometimes, simply turning off and then turning on your Bluetooth device can resolve connectivity issues.
5. Run Audio Troubleshooter: Since you've already run the Bluetooth troubleshooter, you might also want to run the audio troubleshooter. Go to Settings > System > Troubleshoot > Other troubleshooters, and find the audio troubleshooter to run it.
6. Check for Interference: Make sure there are no other Bluetooth devices connected that might be causing interference. Disconnect any other Bluetooth devices that might be connected to your PC.

If these steps do not resolve the issue, consider checking if the Bluetooth device works with another computer or device to rule out hardware problems.

References:

• Bluetooth speakers don't work after update 4505903 is installed in Windows 10, version 1903
• Bluetooth devices aren't pairing

Hi @Jasa

Thank you for posting your question in the Microsoft Q&A forum 

Regarding your issue, I understand how frustrating that can be when the device shows as paired but there’s still no audio. Since the troubleshooter didn’t find anything, this usually comes down to how Windows is routing sound or how the Bluetooth audio profile is being used. 

Here are a few steps you can try: 

1. Check the Playback Output 

• Click the Speaker icon on your Taskbar (bottom right). 
• Click the Select sound output icon (it looks like a small arrow or right-facing chevron). 
• Ensure your Bluetooth device is selected and has a checkmark next to it. 

2. The "Default Device" Toggle 

• Press Win + R, type mmsys.cpl, and hit Enter. 
• In the Playback tab, find your Bluetooth headphones. 
• If they look grayed out, right-click and select Connect. 
• Right-click them again and select Set as Default Device. 
• Note: If you see two versions (e.g., "Hands-Free AG Audio" and "Stereo"), choose Stereo for high-quality music. Hands-Free is meant for low-bitrate phone calls. 

3. Restart the Bluetooth Support Service 

• Search for Services in your Start menu and open it. 
• Find Bluetooth Support Service. 
• Right-click it and select Restart. 
• Double-click it and ensure the "Startup type" is set to Automatic. 

For more details, please refer to: Fix Bluetooth connected but no sound issue on Windows

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask.   

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