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Refused issue

HENRI SIMO SEPEWOU 0 Reputation points
2026-03-27T16:27:04.56+00:00

I am contacting you regarding my DP-100 exam scheduled on March 27, 2026. During the check-in process, I was unable to see the agreement button, and the check-in time expired, causing the exam to be marked as “Refused.”

I have already contacted Pearson VUE, and my case number is 36458978.

I would appreciate your assistance in reviewing this issue and coordinating with Pearson VUE to allow me to reschedule the exam without penalty.

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  1. Julian Sharp 23,356 Reputation points
    2026-03-27T22:00:09.1066667+00:00

    As you have a case with Pearson Vue, you need to wait for them to finish their investigation and respond

    Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact for updates

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  2. Q&A Assist
    2026-03-27T16:27:18.8466667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    To request a resolution and a no-penalty reschedule for this “Refused” DP-100 exam, the next step is to work directly with Microsoft Certification support, providing the Pearson VUE case number already obtained.

    Actions to take:

    1. Gather required details
      • Pearson VUE case number (already available: 36458978).
      • Exam details: DP-100, scheduled date (27 March 2026), time, and delivery method (online proctored).
      • Description of what happened: could not see the agreement button during check-in, check-in timed out, exam marked as “Refused.”
    2. Contact Microsoft Certification support
      • Go to Microsoft Training, Certification, and Program Support: Training, Certification, and Program Support (microsoft.com).
      • Open a support request under the Certification/Exam category.
      • Include the Pearson VUE case number and a clear description that this was a technical/UX issue during online check-in, not a voluntary refusal.
    3. Ask specifically for:
      • A review of the Pearson VUE incident using case 36458978.
      • A waiver of any penalties associated with the “Refused” status.
      • Permission or assistance to reschedule the DP-100 exam without additional fee.
    4. If rescheduling is approved
      • Use the certification dashboard to reschedule the exam once support confirms that the case is resolved and any blocks or penalties are cleared.

    If Pearson VUE has created a formal incident for this session, Microsoft support can use that case to validate the issue and determine whether to allow a no-penalty reschedule.

    References:

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