How to log into my HOTMAIL account

Question

Deborah C. Taylor 5

I have not been able to log into my HOTMAIL account for a while. Can someone please help me.

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Roger Ebanks 0 Reputation points

2026-04-25T22:36:54.5266667+00:00

I cannot log into my Hotmail account. I put in my Hotmail identity, but it stalls at the identity, and never gets to where I put in my password.
Alice-N 9,705 Reputation points Microsoft External Staff Moderator

2026-04-26T07:01:42.0166667+00:00

Hi Roger Ebanks

For better support, please kindly post your question on Microsoft Q&A.

See: Ask a question on Microsoft Q&A

Thank you for your understanding!

1 answer

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Roger Ebanks 0 Reputation points

2026-04-25T22:36:54.5266667+00:00

I cannot log into my Hotmail account. I put in my Hotmail identity, but it stalls at the identity, and never gets to where I put in my password.
Alice-N 9,705 Reputation points Microsoft External Staff Moderator

2026-04-26T07:01:42.0166667+00:00

Hi Roger Ebanks

For better support, please kindly post your question on Microsoft Q&A.

See: Ask a question on Microsoft Q&A

Thank you for your understanding!

Answer 1

Alice-N 9,705 Microsoft External Staff Moderator

To help you quickly, could you please share:

The exact error message you see when trying to sign in at outlook.com.
Whether you still have access to your backup email or phone for verification codes.
Approximately when you last signed in (month/year).
If two-step verification is turned on and whether you have recovery codes.
The device and browser/app you’re using (and if trying another device/browser changes anything).

Look forward to hearing from you soon. Have a lovely day!

Alice-N 9,705 Reputation points Microsoft External Staff Moderator

2026-03-31T01:49:03.6033333+00:00

Hi Deborah C. Taylor,

I hope you are doing well ! I just want to check if you have had a chance to check my reply earlier? Please let me know.

Have a lovely day!
Deborah C. Taylor 5 Reputation points

2026-03-31T23:38:47.43+00:00

Thank you. I received your message and I am able to pull up the emails.
Alice-N 9,705 Reputation points Microsoft External Staff Moderator

2026-04-02T01:04:44.87+00:00

Hi Deborah C. Taylor, I am so happy that the issue has been resolved. Please let me know if you need anything else. Have a lovely day!
Deborah C. Taylor 5 Reputation points

2026-04-07T16:47:48.2166667+00:00

Thank you. I am able to get into my hotmail account.

[PII: Removed]
Alice-N 9,705 Reputation points Microsoft External Staff Moderator

2026-04-08T03:37:35.7866667+00:00

Hi Deborah C. Taylor

I have received your message earlier, and I and happy to hear that you have regained access back. If there is anything I could help you further, please let me know. Have a lovely day!