Microsoft Rewards points deducted but order voided

Hello Edjelyn Reyes, 

Thank you for sharing the details. I understand how frustrating this situation is, especially when a large amount of Microsoft Rewards points is involved and it takes significant time and effort to earn them. 

For cases where an order is voided but points appear deducted, you might need to contact Microsoft Rewards Support team to review and correct the points balance if needed. You can submit a support request here: 

• Bing Rewards Support  

When you submit the ticket, please include as much as possible detail you can 

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. 

Wishing you success with the support request. Thank you so much for your understanding. 

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Based on the available information, Rewards orders that are cancelled or voided can be reversed by Microsoft Rewards support, and points may be refunded if the reward is unavailable or there is an issue with the order.

The appropriate next step is to contact Microsoft Rewards Support so the Rewards team can review the specific order ID and correct the point balance if needed. Use the dedicated Rewards support channel and include:

• Order ID of the voided reward
• Date and type of reward (Roblox Digital Card – 800 Robux)
• Description that the order was voided but 12,800 points were deducted and not returned
• Any screenshots of the order page, email stating the order was voided, and current points balance

The Rewards team can then either:

• Refund the points to the Microsoft Rewards balance, or
• Re‑issue the reward if appropriate, in line with the Microsoft Rewards refund and exchange policy, which allows a refund or substitution when a reward is out of stock or unavailable.

If the issue is related to cancellation reasons such as region, VPN, or phone verification, also review the guidance in the Rewards help articles and ensure future redemptions are made without VPN/VoIP and within the correct region.

References:

• Track my Microsoft Rewards orders
• Learn about Microsoft Rewards
• Microsoft Rewards refund and exchange policy
• Issue with Microsoft Rewards – Roblox Gift Card Code Invalid - Microsoft Q&A