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System do not show my certification and score for my exam power BI

Wan Faiz 0 Reputation points
2026-04-14T05:15:53.6566667+00:00

Dear Support Team,

I am writing to report an issue regarding my exam results. I completed the Microsoft Certified: Power BI Data Analyst Associate (PL-300) exam on April 5, 2026.

However, it has been nearly two weeks, and my score report and certificate are still not appearing on my Microsoft Learn profile or the exam provider’s dashboard. Usually, these results are updated within 48 hours, so I am concerned about this delay.

My Details:

[Moderator's note: personal info removed]

Exam Date: April 5, 2026

Exam Name: PL-300: Power BI Data Analyst Associate

I have attached a screenshot of my dashboard showing the missing information and my exam confirmation email for your reference.

Could you please investigate this matter and assist me in synchronizing my results with my profile? I need this certification for my upcoming internship applications.

Thank you for your assistance, and I look forward to your prompt response.

Best regards,

[Moderator's note: personal info removed]

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  1. Julian Sharp 25,111 Reputation points
    2026-04-14T06:58:59.4133333+00:00

    What you need to check and then do is covered by this page https://learn.microsoft.com/credentials/certifications/missing-certifications

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  2. AI answer

    2026-04-14T05:16:06.0233333+00:00

    Exam results and certifications should normally appear in the Microsoft Learn profile and Certification Dashboard within about 24 hours after the exam is delivered and scored. If they are missing after that time, the supported actions are:

    1. Confirm the certification was actually earned
      • Verify that the required exam (PL-300) was passed and that the certification requirements are met by checking the certification details page: some certifications require multiple exams, and the certificate is only issued after all required exams are passed.
    2. Verify the correct Microsoft Learn account
      • Sign in to the correct Learn profile and ensure the same account used to register for and take the exam is being used.
      • If multiple Learn profiles or login accounts exist (for example, personal Microsoft account and work/school account), sign out and try each possible account on Microsoft Learn until the one that contains the exam history is found.
      • Use the profile link in the exam “congratulations” or confirmation email to confirm which profile the exam is associated with.
    3. Check the Certification Dashboard
      • Open the Certification Dashboard and verify whether the PL-300 exam and the associated certification appear under exams, certificates, or transcript.
      • If the certification requires more than one exam, the certificate will not appear until the final required exam is passed.
    4. Consider timing and scoring behavior
      • Exams with performance-based items (labs) can take longer to score, and results may not appear immediately. However, they should be passed automatically to the certification database and show in the dashboard within 24 hours of exam delivery.
    5. If the certification or exam is still missing
      • Use the official Microsoft Credentials Support channel to open a support request for missing credentials. Provide full name, exam name (PL-300), exam date, and any IDs (Candidate ID, Registration ID) and attach proof such as the exam confirmation email or score report.

    These steps are the supported path to have a missing PL-300 result or certification investigated and synchronized with the Microsoft Learn profile.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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