Adding Domain to M365 ISSUE

Question

Adding Domain to M365 ISSUE

RaGau 125

I am trying to add a custom domain to the M365 admin portal and during the process after the TXT verification it is missing to ask for MX/TXT/CNAME and directly mention Domain added, and when checked under the domain it mentions pending. Already tried with different Domain providers same results. Also, I have M365 Basic subscription

James Fraser 5 Reputation points

2026-04-22T11:45:09.7+00:00

I'm having the exact same issue.

Manage loads of clients, spin up tenants all the time, connect the domain, it's fine. Did it yesterday.

Now when you go and add the domain, Manage DNS, choose the option to say, I'll add my own records, it just flicks past the screen and straight to Complete, of which never completes because it hasn't given us the DNS settings to plug in.

Something differently has bugged out.
Vergil-V 13,625 Reputation points Microsoft External Staff Moderator

2026-04-22T15:05:33.84+00:00

Hi James Fraser

Thank you for sharing.

Based on your description, I recommend contacting Microsoft Support for further assistance. As a forum moderator, I do not have access to internal systems to continue troubleshooting this issue. You can contact Microsoft Support using one of the options listed below.

1/ Contact Microsoft Support via Phone

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support

Please note: An AI system may initially handle your call. Kindly follow the prompts carefully to be connected to a human support agent.

2/ Ask your organization’s admin to raise a ticket

Your Global Admin can submit a support request through the Microsoft 365 Admin Center.  For step-by-step guidance, please refer to: Get support - Microsoft 365 admin | Microsoft Learn
Gregory Jolly 0 Reputation points

2026-04-23T14:26:54.9266667+00:00
You can retrieve all needed records by using this in powershell :

Connect-MgGraph -Scopes "Domain.Read.All" $domain = "fill here" $recs = Get-MgDomainServiceConfigurationRecord -DomainId $domain $recs | Select-Object SupportedService, RecordType, Label, T $recs | Where-Object { $_.SupportedService -eq "Email" } | Format-List

And then add them to your dns provider, the domain will still be marked as "incomplete setup" but you will be able to receive email.
RaGau 125 Reputation points

2026-04-23T18:34:36.4366667+00:00

Thank you Gregory, I was able to follow your steps and able to get MX value, but txt value is the same as MX, instead it should be something starting with spf....., also I need to verify the domain with some TXT value like TXT=ms1245822, so how do I get this value if possible?
RaGau 125 Reputation points

2026-04-23T18:47:41.37+00:00

sorry I found the TXT value as required using teh second option and will update on DNS provider for now, but spf.....value still needed I think

4 answers

Your answer

James Fraser 5 Reputation points

2026-04-22T11:45:09.7+00:00

I'm having the exact same issue.

Manage loads of clients, spin up tenants all the time, connect the domain, it's fine. Did it yesterday.

Now when you go and add the domain, Manage DNS, choose the option to say, I'll add my own records, it just flicks past the screen and straight to Complete, of which never completes because it hasn't given us the DNS settings to plug in.

Something differently has bugged out.
Vergil-V 13,625 Reputation points Microsoft External Staff Moderator

2026-04-22T15:05:33.84+00:00

Hi James Fraser

Thank you for sharing.

Based on your description, I recommend contacting Microsoft Support for further assistance. As a forum moderator, I do not have access to internal systems to continue troubleshooting this issue. You can contact Microsoft Support using one of the options listed below.

1/ Contact Microsoft Support via Phone

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support

Please note: An AI system may initially handle your call. Kindly follow the prompts carefully to be connected to a human support agent.

2/ Ask your organization’s admin to raise a ticket

Your Global Admin can submit a support request through the Microsoft 365 Admin Center. For step-by-step guidance, please refer to: Get support - Microsoft 365 admin | Microsoft Learn
Gregory Jolly 0 Reputation points

2026-04-23T14:26:54.9266667+00:00

You can retrieve all needed records by using this in powershell :

Connect-MgGraph -Scopes "Domain.Read.All" $domain = "fill here" $recs = Get-MgDomainServiceConfigurationRecord -DomainId $domain $recs | Select-Object SupportedService, RecordType, Label, T $recs | Where-Object { $_.SupportedService -eq "Email" } | Format-List

And then add them to your dns provider, the domain will still be marked as "incomplete setup" but you will be able to receive email.
RaGau 125 Reputation points

2026-04-23T18:34:36.4366667+00:00

Thank you Gregory, I was able to follow your steps and able to get MX value, but txt value is the same as MX, instead it should be something starting with spf....., also I need to verify the domain with some TXT value like TXT=ms1245822, so how do I get this value if possible?
RaGau 125 Reputation points

2026-04-23T18:47:41.37+00:00

sorry I found the TXT value as required using teh second option and will update on DNS provider for now, but spf.....value still needed I think

Answer 1

Mirna OSAMA 5

Hi ,
Any update from anyone , is the issue resolved?

James Fraser 5 Reputation points

2026-04-24T10:06:37.9766667+00:00

My ticket has said it's been fixed and rolling out to users.

When I checked the process it does seem to be working as intended now.
PatrickG 0 Reputation points

2026-04-24T10:11:27.3966667+00:00

It looks like it has been fixed. At least UK/EU. I was able to finish the setup without any issue. Skipped DNS records are back.

Answer 2

PatrickG 0

Same here. The issue is still ongoing. In addition to the problem above, currently there is no workaround, adding domain skips verifying DNS records for SPF, DKIM, DMARC, and other records usually required to finished. But domain stays incomplete. There is no health check - nor DNS records. It only allows to continue setup and that the loop.

I tried to play around with domains through Entra or Azure. No luck. That can only verify the domain through MS=xxxx dns entry.

Any update from anyone?

Vergil-V 13,625 Reputation points Microsoft External Staff Moderator

2026-04-23T12:59:04.8033333+00:00

Hi @PatrickG
Thank you for sharing.

Based on your description, I recommend contacting Microsoft Support for further assistance. As a forum moderator, I do not have access to internal systems to continue troubleshooting this issue. You can contact Microsoft Support using one of the options listed below.

1/ Contact Microsoft Support via Phone

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support

Please note: An AI system may initially handle your call. Kindly follow the prompts carefully to be connected to a human support agent.

2/ Ask your organization’s admin to raise a ticket

Your Global Admin can submit a support request through the Microsoft 365 Admin Center.  For step-by-step guidance, please refer to: Get support - Microsoft 365 admin | Microsoft Learn

Answer 3

Vergil-V 13,625 Microsoft External Staff Moderator

Hi @RaGau

Based on my research, it appears that the domain addition process is currently using Domain Connect to automatically create the required DNS records. However, at this time, the domain verification process through Domain Connect is not working as expected in your current setup.

Because of this, I recommend removing any related domains that are currently in a pending status and then adding the domain again using the manual setup method, rather than selecting the automatic verification option.

For additional guidance, you may refer to: Add a custom domain to Microsoft 365 - Microsoft 365 admin | Microsoft Learn

I hope this information provides helpful insight. If you have any updates, please feel free to share.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

RaGau 125 Reputation points

2026-04-22T13:57:27.0333333+00:00

Already tested the manual adding the domain as well, along with all 3 options but it jumps directly to Domain added page, and status shows pending no other value gets added or give a chance to add it on my domain provider so far. There could be a service incident here as I got to know from friends
Vergil-V 13,625 Reputation points Microsoft External Staff Moderator

2026-04-22T14:59:55.42+00:00

Hi @RaGau
Thank you for sharing these details.

Based on the current situation, I recommend reaching out to the Microsoft Support Team for official confirmation and further assistance. You can contact Microsoft Support using one of the options below.

1/ Contact Microsoft Support via Phone

You can find the appropriate customer service phone numbers here: Customer service phone numbers - Microsoft Support

Please note: An AI system may initially handle your call. Kindly follow the prompts carefully to be connected to a human support agent.

2/ Ask your organization’s admin to raise a ticket

Your Global Admin can submit a support request through the Microsoft 365 Admin Center.   For step-by-step guidance, please refer to: Get support - Microsoft 365 admin | Microsoft Learn

Answer 4

During domain setup, Microsoft 365 can complete the “add domain” step after TXT verification and still show the domain as “Pending” because the required DNS records (MX, CNAME, additional TXT, etc.) have not been configured yet.

What is happening in this scenario:

TXT verification proves ownership, so the wizard can say “Domain added.”
However, until the rest of the DNS records for Microsoft 365 services are added and detected, the domain status remains Pending under Settings → Domains.

To move the domain out of Pending and get the prompts for MX/TXT/CNAME:

Go to the Microsoft 365 admin center and open the domain:
- Settings → Domains → select the custom domain that shows Pending.
- If available, select Check health to see what records are missing.
Use the domain setup wizard to get the DNS records:
- On the domain details page, look for an option to Continue setup, Add DNS records, or similar.
- If the registrar supports Domain Connect, Microsoft 365 can add the records automatically after you authorize it.
- If not, choose the Manual path to see the exact MX, CNAME, and TXT records required.
Manually add the DNS records at the DNS host:
- In a separate browser tab, sign in to the domain registrar/DNS host.
- Add the MX, CNAME, and TXT records exactly as shown on the Add DNS records page in the admin center.
- Save/apply the zone file changes at the DNS host.
Return to the admin center and complete setup:
- After adding the records, go back to the domain wizard and select Continue or Verify.
- DNS propagation can take a few minutes; in some cases, it can take a few hours before Microsoft 365 detects the records.

If the domain still shows Pending:

Confirm the TXT/MX values match exactly (including the MS= prefix in TXT records).
Confirm the changes were saved at the DNS host and that no old/conflicting records remain.
Use Setup → Domains → … → Check health to see specific issues.

The Microsoft 365 Basic subscription does not block adding a custom domain; the behavior described is consistent with ownership being verified but service DNS records not yet fully configured or detected.

References:

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Adding Domain to M365 ISSUE

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