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My hotmail account will no longer receive email from a yahoo account

Frances 25 Reputation points
2026-05-15T17:12:01.1133333+00:00

My hotmail account will no longer receive email from a yahoo account, but it used to be okay until today and it allows me to send to a yahoo account. I have checked the rules, junk mail and block list, and even add the yahoo account to safe list. But still not working. Any ideas what happened?

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  1. Hornblower409 8,915 Reputation points
    2026-05-16T13:25:11.72+00:00

    Outlook - Can't receive from GMail or Yahoo

    See the Answer by "Chloe-L May 15 2026" in
    https://learn.microsoft.com/en-us/answers/questions/5892105/unable-to-recieve-emails-in-hotmail-com-account

    inbound mail from Gmail (and a few other external providers, including Yahoo) being heavily delayed or not arriving at all, while outbound mail from Outlook works normally.

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  2. Alice-N 9,790 Reputation points Microsoft External Staff Moderator
    2026-05-17T04:10:15.4066667+00:00

    Hi all,

    Sorry you’re running into this; when Hotmail/Outlook.com suddenly can’t receive from Yahoo/Gmail but sending still works, it’s often a delivery-side issue or delay rather than something you changed.

    Please try these quick checks:

    • Confirm your Outlook.com storage isn’t full.
    • Check Other and Junk Email, and verify there’s no forwarding/rule moving mail away.
    • Have the Yahoo/Gmail sender try again and confirm whether they get a bounce/NDR; if there’s no error but mail still doesn’t arrive, ask the sender to follow Sender Support in Outlook.com guidance.

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  3. Anand Agrawal Rateria 10 Reputation points
    2026-05-16T13:17:16.1+00:00

    Same issue

    Cannot send email from yahoo.com to @hotmail.com

    Users have been reporting it everywhere. Help!!

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    1 person found this answer helpful.
  4. Alice-N 9,790 Reputation points Microsoft External Staff Moderator
    2026-05-16T08:02:12.24+00:00

    Hi Frances

    I understand you’re having an issue where your Hotmail/Outlook.com mailbox is no longer receiving email from a specific Yahoo sender (it worked until today), while you can still send messages to Yahoo. I’m happy to help.

    Please confirm:

    • Does this affect only one Yahoo address, or any Yahoo sender?
    • Does the Yahoo sender receive a bounce / non-delivery report (NDR) when they email you?

     Meanwhile, please also try out these steps:

    1) Confirm whether this is sender-specific or mailbox-wide

    Send a test email to your Outlook.com mailbox from a non-Yahoo sender. If other senders arrive normally, the problem is likely specific to that Yahoo sender or how their messages are being handled.

    2) Make sure the message isn’t landing elsewhere in the mailbox

    If Focused Inbox is enabled, check both tabs:

    • Focused
    • Other 

    Also:

    • Check Archive and Deleted Items
    • Use Search for the Yahoo sender name/address or a subject keyword

    3) Check “Sweep” actions and forwarding settings

    Outlook.com includes Sweep, which can automatically move or delete messages from a specific sender. Also verify Forwarding is not enabled (forwarding can redirect mail away from your inbox): Settings > Mail > Forwarding.

    4) Check mailbox storage and known Outlook.com storage behaviors

    If your mailbox/storage is full, messages may fail to deliver and can bounce back to the sender. Also, review current known issues/workarounds here: Fixes or workarounds for recent issues on Outlook.com - Microsoft Support

    5) If only that Yahoo sender is affected, ask the sender to check their side

    Please tell me how it goes. If the problem persists, please don’t hesitate to reply to this thread and I will be happy to help. Have a lovely day!  

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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  5. AI answer

    2026-05-15T17:18:01.8033333+00:00

    Use these targeted checks to diagnose why messages from a specific Yahoo account no longer arrive in the Hotmail/Outlook.com mailbox:

    1. Confirm Outlook.com is able to receive mail in general
    • Send a test message to the Hotmail address from another account (for example, a different provider or another Outlook.com account).
    • If those messages arrive, the issue is likely specific to the Yahoo sender or how their messages are being treated.
    1. Check all Outlook.com views and folders
    • In Outlook.com, look in both Focused and Other tabs. Make sure no filters are hiding messages by selecting Filter > Sort > Date so messages appear in chronological order.
    • Search the mailbox (including Deleted Items and Archive) for the Yahoo sender’s address to ensure messages are not being moved automatically.
    1. Re‑review junk and blocked settings

    Even though this was already checked, re-validate the following because a small change can block a specific sender:

    • Open Junk Email settings and the Junk Email folder. If any message from that Yahoo address appears there, right‑click it and choose Mark as not junk so future messages from that sender go to the inbox.
    • Open Blocked senders / Block and allow and verify:
      • The Yahoo address is not listed.
      • The Yahoo domain (for example, @yahoo.com) is not listed. If it is, remove it.
    1. Verify rules and forwarding again
    • In Outlook.com settings, check Rules and confirm there is no rule that:
      • Moves all new mail to another folder (including RSS or Archive), or
      • Deletes or forwards messages that might match the Yahoo sender.
    • Check Forwarding and ensure mail is not being forwarded to another address where it might be filtered or discarded.
    1. Ask the Yahoo sender to check for delivery errors
    • If the Yahoo sender receives a bounce or error such as “The recipient server did not accept our requests to connect,” the Outlook.com address may need to be updated or corrected as described in the Outlook.com guidance on aliases.
    • If there is no visible error on the Outlook.com side and no message in any folder, ask the sender to follow the Sender Support in Outlook.com guidance referenced in the Outlook.com article so their provider can investigate why Outlook.com may be rejecting or dropping their messages.
    1. Use Outlook.com support tools if the problem persists

    If none of the above reveals the cause and only this Yahoo sender is affected, run the Outlook.com interactive troubleshooter and then use Help in Outlook.com (while signed in) to contact support so they can check the account’s backend filtering and delivery status.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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