Share via

I have a HP Envy 6455e Wireless Printer and I cannot get it online. I need help

T WILL 0 Reputation points
2026-05-20T18:19:39.7066667+00:00

I have a HP Envy 6455e printer, and I used to have it connected to my laptop, but now I cannot find it. Rather it keeps saying it is offline. and I cannot print anything. Help

Windows for home | Other | Devices and drivers
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. EmilyS726 232.7K Reputation points Independent Advisor
    2026-05-20T19:18:40.3566667+00:00

    Hello

    Go to HP's website for this model, download and install this driver: https://support.hp.com/us-en/drivers/swdetails/hp-envy-6400e-all-in-one-printer-series/model/2100187516/swItemId/mp-309230-19

    Then see if it helps with the connection.

    Note: This is not Microsoft website/URL, but it is the official OEM/manufacturer site.

    Was this answer helpful?

    0 comments

  2. AI answer

    2026-05-20T18:20:14.0766667+00:00

    Follow these steps in order on the Windows laptop that can’t see the HP Envy 6455e.

    1. Run the Windows printer troubleshooter (Windows 10)
      • Open the Get Help app and run the automated printer troubleshooter. It will run diagnostics and try to fix most printer problems.
      • If it doesn’t fix the issue, continue with the steps below.
    2. Power-cycle the printer
      • Turn off the printer and unplug it.
      • Wait at least 30 seconds.
      • Plug it back in and turn it on.
    3. Make sure the printer is on the same Wi‑Fi network as the laptop
      • On the printer’s control panel, open the wireless/network menu and check that it is connected to Wi‑Fi.
      • Confirm the Wi‑Fi name (SSID) matches the one the laptop is using.
      • If needed, use the printer’s menu or setup instructions to reconnect it to the correct Wi‑Fi.
    4. Check the connection type
      • If using Wi‑Fi: ensure the printer’s wireless option is turned on and available (many printers show a blue wireless icon when enabled).
      • If using USB: make sure the USB cable is firmly connected to both printer and PC.
    5. Set the printer as the default and clear “offline”
      • Select Start > Settings > Bluetooth & devices (or Devices) > Printers & scanners.
      • Select the HP Envy 6455e.
      • If available, select Set as default.
      • Open the printer’s queue (Open queue / Open print queue), then on the menu:
        • Clear Use Printer Offline and Pause Printing if they are selected.
    6. Clear the print queue
      • In Printers & scanners, select the HP Envy 6455e and choose Open queue / Open print queue.
      • Select any documents listed and cancel them (or choose … > Cancel all).
    7. Restart the Print Spooler service
      • In the taskbar search box, type services and open Services.
      • Find Print Spooler.
      • Right‑click Print Spooler and select Restart.
    8. Remove and reinstall the printer
      • Go to Start > Settings > Devices or Bluetooth & devices > Printers & scanners.
      • Select the HP Envy 6455e and choose Remove device, then Yes.
      • Make sure the printer is turned on and connected to Wi‑Fi.
      • In Printers & scanners, select Add a printer or scanner and follow the prompts to add the HP Envy 6455e again.
    9. Restart the PC
      • Restart the laptop after completing the steps above, then try printing a test page.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.