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User cannot enable camera in Microsoft Teams on Android (works on iPhone, no policy blocking)
Microsoft Teams (Android)
We have a user who cannot enable the camera in Microsoft Teams on Android devices. The issue appears only on Android. The same user can enable the camera successfully on iPhone.
When joining a meeting on Android, the camera toggle cannot be enabled and the message displayed in the interface says:
Géré par votre organisation" (Managed by your organization)
This suggests that the feature might be restricted by a policy, but we have not found any policy that blocks camera usage.
Microsoft Teams (mobile)
Android devices (multiple tested)
Microsoft 365 tenant
User has multiple domains configured (one primary domain + several aliases) within the same tenant
Teams works normally on iOS
Cleared Teams cache
Reinstalled Teams
Tested on multiple fresh Android devices
Confirmed Android camera permissions are enabled
Verified no Teams meeting policy disables video
Verified no Teams calling policy disables camera
Verified no Teams mobile policy assigned
Initially the user had a second guest account visible in Teams
The guest account was removed
Issue still persists on Android only
Because the guest account existed previously, we suspect there may be some cached configuration stored in the cloud or profile state.
Get-CsTeamsMeetingPolicy -Identity Global | Select AllowIPVideo
Result
AllowIPVideo
------------
True
Get-CsTeamsMeetingPolicy | Select Identity, AllowIPVideo
Result
Identity AllowIPVideo
-------- ------------
Global True
Tag:AllOn True
Tag:RestrictedAnonymousAccess True
Tag:AllOff False
Tag:RestrictedAnonymousNoRecording True
Tag:Default True
Tag:Kiosk True
Get-CsOnlineUser -Identity ******@user.com | Select DisplayName, TeamsMeetingPolicy
Result
DisplayName TeamsMeetingPolicy
----------- ------------------
Username
No custom meeting policy is assigned, so Global policy applies.
Get-CsOnlineUser -Identity ******@user.com | fl TeamsMeetingPolicy
Result
TeamsMeetingPolicy :
Get-CsOnlineUser -Identity ******@user.com | Select TeamsCallingPolicy
Result
TeamsCallingPolicy
------------------
No custom policy assigned.
Get-CsTeamsCallingPolicy -Identity Global
Relevant settings
Identity : Global
Description :
AllowPrivateCalling : True
AllowWebPSTNCalling : True
AllowSIPDevicesCalling : False
AllowVoicemail : UserOverride
AllowCallGroups : True
AllowDelegation : True
AllowCallForwardingToUser : True
AllowCallForwardingToPhone : True
PreventTollBypass : False
BusyOnBusyEnabledType : UserOverride
MusicOnHoldEnabledType : Enabled
AllowCloudRecordingForCalls : True
ExplicitRecordingConsent : Disabled
EnableRecordingAndTranscriptionCustomMessage : False
RecordingAndTranscriptionCustomMessageIdentifier :
AllowTranscriptionForCalling : True
PopoutForIncomingPstnCalls : Disabled
PopoutAppPathForIncomingPstnCalls :
LiveCaptionsEnabledTypeForCalling : DisabledUserOverride
AutoAnswerEnabledType : Disabled
SpamFilteringEnabledType : Enabled
CallRecordingExpirationDays : 60
AllowCallRedirect : Disabled
InboundPstnCallRoutingTreatment : RegularIncoming
InboundFederatedCallRoutingTreatment : RegularIncoming
EnableWebPstnMediaBypass : False
EnableSpendLimits : False
CallingSpendUserLimit :
Copilot : Enabled
ShowTeamsCallsInCallLog : True
RealTimeText : Enabled
AIInterpreter : Enabled
VoiceSimulationInInterpreter : Enabled
ReportCall : Enabled
No restrictions that would block video.
Get-CsOnlineUser -Identity ******@user.com | Select TeamsMobilePolicy
Result
TeamsMobilePolicy
-----------------
No custom mobile policy assigned.
Get-CsOnlineUser -Identity ******@user.com | Select UserPrincipalName, SipAddress
Result
UserPrincipalName SipAddress
******@user.com sip:******@user.com
Get-CsTeamsMeetingPolicy | Select Identity, AllowIPVideo, AllowMeetNow
Result
Identity AllowIPVideo AllowMeetNow
-------- ------------ ------------
Global True True
Tag:AllOn True True
Tag:RestrictedAnonymousAccess True True
Tag:AllOff False False
Tag:RestrictedAnonymousNoRecording True True
Tag:Default True True
Tag:Kiosk True True
Video is allowed in the Global meeting policy
The user has no custom Teams policies assigned
The issue occurs only on Android
iOS works normally
The user previously had a guest account in the tenant which has now been removed
Has anyone encountered a situation where:
Teams camera cannot be enabled on Android
UI shows "Managed by your organization"
The user has no restrictive Teams policies
Camera works on iOS
The user previously had a guest account in the tenant
Is there a way to reset Teams mobile profile state or cached configuration in the service that could cause this behavior?
Managing sound and video settings during Teams meetings and calls for optimal communication
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Hi,
Did you resolve this - we are having the exact same issue with one of our users.
No intune policies applied etc. - and have tried all steps above
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 15%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDV%3C/text%3E%3C/svg%3E)
Thank you for sharing the detailed information. Your troubleshooting steps are already quite thorough. Since the message “Managed by your organization” appears, it usually indicates that the restriction may come from a policy applied through Microsoft 365 device management or security configuration, not necessarily only from Teams meeting policies. There are a few additional areas that may be worth checking
1/ Intune App Protection Policies
Please verify in Microsoft Intune Admin Center:
Check whether there are policies targeting:
Even if the device itself is not enrolled in Intune, App Protection Policies can still apply to Teams mobile apps.
2/ Review conditional access policies
Conditional Access policies may also affect how Teams behaves on mobile devices, particularly if device compliance is required.
Please verify in Microsoft Entra Admin Center:
Security > Conditional Access > Policies
Check whether there are policies targeting:
These policies may require compliant devices or enforce app protection controls.
3/ Test another user on the same android device
This can help determine whether the issue is related to the user account or the device configuration.
4/ Test the same user in another tenant
Since the user previously had a guest account, this test may help identify whether the issue is related to identity caching.
I hope this information helps. If you have any additional details or questions, please feel free to share them.
If this response resolves your issue, kindly click Accept Answer and consider upvoting. If you need further clarification, please click Comment.
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already checked those, FYI i've updated the powershell commands results
Dear TomaszSobotka-2227,
Thank you for the update and for taking the time to walk through all the checking steps.
However, we're afraid this issue may need to be investigated from the backend. The best way to further troubleshoot it is to report it to the related team. We would love to help you further, but sorry to say that due to limited resources, we cannot support the issue directly.
We sincerely recommend you try to create a support ticket from Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket from https://admin.microsoft.com/#/support/requests The support team over there has higher permission than us to investigate the issue from the background, they have more resources and correct escalation channels in handling this kind of issue. This would be a more efficient way of handling the case for you.
For reference: Get support | Microsoft Docs
Thanks for your patience and understanding so far.
AI answer
The behavior is consistent with the camera being blocked by device/app permissions on Android rather than by a Teams meeting/calling policy.
From the available information:
On Android, Teams and any integrated apps must have OS‑level permission to use the camera and location. If these permissions are denied or centrally managed, the app will show that the feature is managed by the organization and the camera toggle cannot be enabled.
To resolve, verify and correct device permissions on Android for Teams:
If using Teams in a browser on Android, also ensure the browser has permission to use the camera for https://teams.microsoft.com and that the browser is allowed to access the camera in its own site permissions.
If the user accesses Business Central or other apps inside Teams that use the camera, the same requirement applies: Teams must be granted camera permission on the device, otherwise camera features will not work.
Because iOS works and the Teams policies are open, focus troubleshooting on Android OS/app permissions and any mobile device management configuration that might be enforcing a camera block for the user’s Android work profile.
References: