Share via

I have enough points to redeem, but when I click on it, it says there's an error?

ly bùi thị cẩm ly 0 Reputation points
2026-05-23T17:48:55.4666667+00:00

I had enough points to receive the gift, but when I clicked to redeem it, the page showed "an error occurred." I was very frustrated because no matter what I did, it remained the same.I haven't violated any rules or used a VPN; I've followed the guidelines, but the page is still showing errors? Please, you're causing errors everywhere from earning points to redeeming rewards. Fix it!.

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Darhyl Amizola 42,900 Reputation points Independent Advisor
    2026-05-23T18:33:54.5166667+00:00

    Hey there! Nice to meet you!

    Based on your description, kindly try to perform the following workarounds:

    1. Sign out of your account, restart your device, then try signing in again.
    2. Clearing the cache of your browser.
    3. Disconnect from the Proxy server.
    4. Using different devices and network services.
    5. Try waiting at least 24 hours, as there could be an issue within the server.

    If the issue persists after 24 hours, please contact Microsoft Rewards Support for further assistance, as they have the tools and resources to properly investigate this case:

    https://rewards.bing.com/support

    Thank you for your understanding! Please feel free to let me know if you need anything else.

    Best Regards,

    Darhyl

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments

  2. AI answer

    2026-05-23T17:49:15.0566667+00:00

    Based on similar Microsoft Rewards issues, the error when trying to redeem is usually caused by one of the following:

    1. Network or device environment
      • A previous case with the same symptom (“an error occurred” and page not loading) was resolved by switching to a different environment (public PC / different network). This indicates the problem can be related to the current network, browser, or device rather than the account itself.
      • Try:
        • Using a different network (for example, mobile hotspot or another Wi‑Fi).
        • Trying a different device and browser (for example, another PC or mobile, Edge instead of Chrome, or vice versa).
    2. Region, VPN, or policy issues
      • Microsoft Rewards must be earned and redeemed in the same country/region, and redemptions cannot be made while appearing to be in another market.
      • Using VPNs, proxies, or services that hide the real IP address can block earning or redemption and may trigger errors.
      • Ensure:
        • The Microsoft account region matches the physical location.
        • No VPN, proxy, or IP‑hiding service is enabled in the browser, OS, or router.
    3. Phone/SMS verification or account policy
      • For some redemptions, SMS verification with a valid mobile or landline number (not VoIP) is required. If verification fails repeatedly or a VoIP number is used, redemption can be blocked.
      • There is also a limit on how many accounts can share the same phone number, and violations of Rewards policies (multiple accounts, automated activity, earning/redeeming from multiple countries) can cause restrictions.
      • Check:
        • That a working non‑VoIP mobile/landline number is configured for SMS verification.
        • That the same phone number is not used across more than the allowed number of accounts.
        • That no activity violates the account policies (multiple accounts, automated tools, earning/redeeming across countries).
    4. When self‑troubleshooting is not enough
      • If the page still fails to load or redemption errors continue after trying a different network/device and confirming region and policy compliance, direct support from the Rewards team is required.
      • Use the Microsoft Rewards Support form at the Rewards site (for example, via the links provided in the FAQs) to open a ticket so the Rewards team can check the account and specific redemption order.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.