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Subscription add-on Submit blocked by 'update tax and payout' error despite Complete profiles — AADSTS90072 blocks chat

Simon 0 Reputation points
2026-05-25T12:29:56.0866667+00:00

I'm trying to submit a subscription add-on (smashkey-pro-monthly, Store ID 9NTXK0LMTDDC) for my published app SmashKey (Store ID 9N6BDKZ0WRSL, Seller ID 94559180). The Submit button is disabled with this error:

"You need to update your tax and payout information before you can charge money."

But all my payout/tax state shows Complete:

  • Payment profile: — status Complete in Partner Center
  • Tax profile: Australia (Seller 94559180) — status Complete, valid through 2029-12-31
  • Verification status on the assignment page: Complete
  • App Developer Agreement v8.11: accepted 2026-05-07
  • All Microsoft Payment Central sub-steps (Details / Bank Account / Beneficiary) walked through and Finished on 2026-05-22

After completing the Payment Central flow, the bank profile status flipped to "Pending Microsoft validation" with a refresh icon. ~36 hours later it returned to "Complete" — but the submission validator continues to throw the same "update tax and payout information" error. The two systems disagree and the submission is the source of truth.

This matches the pattern in several existing Q&A threads (linked below), all answered by "open a support ticket" — which I cannot do, because:

  • OneCustomer chat at developer.microsoft.com/en-us/windows/support throws AADSTS90072: "User account '******@smashkey.app' from identity provider 'live.com' does not exist in tenant 'Office 365' and cannot access the application 'e424126d-844b-4912-bf69-8988e844eb78'(WdcProd) in that tenant."
  • My Partner Center login is a personal Microsoft Account (MSA), but the OneCustomer support tool requires AAD. There is no path for a sole-trader MSA seller to file a support ticket through that channel.
  • I contacted the Microsoft Store Certification Team (a warm contact from a previous cert-related thread) asking for routing. Response was a form letter pointing back at the same aka.ms/storesupport link that lands on the same AAD-blocked chat.

Asking here because I have no other channel: could a Microsoft engineer with backend access to the payout-validation queue please check Seller ID 94559180's bank profile state and clear whatever stuck flag is causing the submission validator to reject? The 48h SLA documented at https://learn.microsoft.com/en-us/partner-center/payout-faq has elapsed.

Happy to provide any additional information needed. Thank you.

Reference threads with the same error pattern

Environment

  • Seller ID: 94559180
  • App: SmashKey, Store ID 9N6BDKZ0WRSL
  • Add-on: smashkey-pro-monthly, Store ID 9NTXK0LMTDDC, Subscription
  • Country: Australia
  • Today: 2026-05-23

Thanks,

Simon ******@smashkey.app

Microsoft Partner Center | Other
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  1. AI answer

    2026-05-25T12:30:19.33+00:00

    The submission block is caused by the commercial marketplace prerequisites not being fully satisfied from the platform’s perspective, even though the payout and tax profiles appear as Complete in Partner Center. For any transactable offer (including paid add-ons/subscriptions), the backend requires:

    1. A verified Partner Center account (business details, domain, contact info).
    2. A completed and validated payout account (bank/PayPal) in the same country/region as the Partner Center account.
    3. A completed and validated tax profile (W‑8/W‑9 as applicable).

    Only when all three are fully validated in the commercial marketplace systems can a paid or subscription offer be submitted. The error message “You need to update your tax and payout information before you can charge money” is the generic gate that appears whenever any of these validations has not propagated correctly, or when a payout/tax profile change is still considered in-flight by the payout systems, even if the UI shows Complete.

    Relevant details from the documentation:

    • Enrollment is only considered complete after Microsoft validates the payout and tax profile. Until that validation is fully recognized, publishing transactable offers is blocked.
    • Changing or re‑verifying a payout account can delay payments and validations by up to one payment cycle while the new or updated account is verified, even if the Partner Center page shows the profile as Complete again.
    • Before publishing any transactable listing in the commercial marketplace, the Tax Profile and Payout Account processes must be completed and recognized by the marketplace backend, not just filled out in the UI.

    Given that the UI shows Complete but the submission validator still blocks, this is a backend validation/vetting issue that cannot be cleared from the portal side. The only supported remediation path in the official guidance is to work with Microsoft support so that the account verification and payout/tax validation can be checked and corrected internally.

    The documented steps and checks that can be performed from the portal side are:

    1. Confirm payout profile setup
      • Sign in to Partner Center.
      • Go to Settings (gear icon) → Account settings.
      • Under Payout and tax, open Payout and tax profile assignment.
      • Confirm that the payout profile assigned to the relevant program/seller ID is in the same country/region as the Partner Center account and shows as Complete.
      • If needed, follow the detailed flow in Set up your payout account and tax forms to re‑associate or re‑save the payout profile so it re‑triggers validation.
    2. Confirm tax profile setup
      • In Account settings → Payout and tax profile, verify that the correct entity type and tax certificate information are present and that the tax profile is marked Complete.
      • Ensure the correct W‑8 or W‑9 form is completed based on residency and that the form is valid.
    3. Check for payout holds
      • In Account settings → Payout and tax → Payout and tax profile assignment, edit the assignment and verify that Hold My Payment is not enabled for the program/seller ID used by the add‑on. A payout hold does not normally block submissions, but the same area is where assignment issues are visible.
    4. Verify all marketplace prerequisites
      • Ensure that account verification (business address, domain ownership, contact info) is fully completed, as this is a prerequisite to publishing listings.
      • Confirm that the payout and tax profiles are associated with the correct program and seller ID used by the app and its add‑on.

    If all of the above are correct and the error persists, the remaining step is escalation through Microsoft support so that:

    • The payout/tax validation state for the specific Seller ID can be checked in the backend systems.
    • Any stuck flags or incomplete vetting steps can be cleared manually.

    The documentation explicitly states that if questions or issues remain after following the payout/tax setup guidance, a support ticket in Partner Center or a commercial marketplace support request is required so that Microsoft can review the account and validation state.

    References:

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