How to reset my windows pin

Follow these steps in order until one works.

1. Try resetting the PIN from the sign-in screen
   1. On the Windows sign-in screen, under the PIN box, select Sign-in options.
   2. Choose Password and sign in with the account password (Microsoft account or local account).
   3. Once signed in, open Settings > Accounts > Sign-in options (or use this shortcut: Sign-in options).
   4. Under PIN (Windows Hello) choose:
      • Change PIN if the current PIN is accepted, or
      • I forgot my PIN if it is not accepted.
   5. Follow the on-screen steps to verify the account and set a new PIN.
2. If “I forgot my PIN” is available on the lock screen but fails
   1. On the sign-in screen, make sure the PIN sign-in method is selected.
   2. Select I forgot my PIN.
   3. Sign in with another method when prompted (password, web sign-in, security key, etc.).
   4. Complete the verification (this may include multifactor authentication).
   5. When the PIN reset completes, sign in again using the new PIN.
3. If “I forgot my PIN” is not available on the lock screen
   1. On the sign-in screen, select Sign-in options.
   2. Select Enter your password and sign in with the account password.
   3. After signing in, open Settings > Accounts > Sign-in options.
   4. Under PIN (Windows Hello) select I forgot my PIN and follow the instructions to reset it.
4. If both PIN and password are forgotten (Microsoft account)
   1. On the sign-in screen, select I forgot my password and follow the steps to reset the Microsoft account password.
   2. Alternatively, select Sign-in options > Web sign-in, complete sign-in, then choose Forgot my password.
   3. Or from another device, go to Reset password and reset the Microsoft account password.
   4. After the password is reset, return to the PC, sign in with the new password, then go to Settings > Accounts > Sign-in options > PIN (Windows Hello) > I forgot my PIN and create a new PIN.
5. If both PIN and password are forgotten (local account)
   1. On the sign-in screen, switch to Password sign-in.
   2. Select OK, then Reset password.
   3. Answer the security questions configured when the account was created.
   4. Set a new password.
   5. Sign in with the new password, then open Settings > Accounts > Sign-in options > PIN (Windows Hello) and set a new PIN.
6. If PIN is broken but password works and Settings path fails
   1. Sign in with the password.
   2. Open Settings > Accounts > Sign-in options.
   3. Under PIN (Windows Hello) choose Remove to remove the existing PIN.
   4. Restart if prompted.
   5. Go back to Settings > Accounts > Sign-in options and add a new PIN (Windows Hello).

If none of these work and every PIN reset attempt shows “Something went wrong” and there is no working password or other sign-in method, the remaining options are advanced recovery (for example, enabling the built-in Administrator account from Windows Recovery Environment and then deleting the corrupted PIN/NGC data) or backing up data and performing a reset/clean install.

References:

• Change or reset your PIN in Windows
• PIN reset
• User Account Access in Windows
• Windows Hello Enhanced Sign-in Security
• Troubleshoot problems with Windows Hello on Surface
• Stuck in an infinite loop involving the PIN - Microsoft Q&A
• Cant change hello PIN as the PIN verification screen appears then disapears. - Microsoft Q&A
• Unable to log in to Dell Rugged Laptop - Microsoft Q&A