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PERRLA Add-in won't load in Word

Elisha Bascomb 0 Reputation points
2026-06-01T02:15:02.2533333+00:00

I'm using the most recent version of Word on a PC and my PERRLA add-in will not populate into Word. I have already tried adding it again, but it just gives me the message that one or more add-ins had trouble loading.

Microsoft 365 and Office | Word | For education | Windows
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  1. EmilyS_726 20,570 Reputation points Volunteer Moderator
    2026-06-01T03:29:29.6866667+00:00

    Hello,

    I believe this may be a widespread issue. I am seeing reports from users in different locales experiencing the same problem. It seems to affect add-ins in general when using the desktop version of the app.

    I am experiencing the same issue on my end as well. I have not found any official Microsoft announcement about this yet, but at this point, it does not appear to be something you can fix locally. We may need to wait for Microsoft to address it on their end.

    As a temporary workaround, sign out of your account, and see if you might be able to install it. Although you might have to install it each time you use the app.

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  2. AI answer

    2026-06-01T02:15:20.1866667+00:00

    Follow these steps to troubleshoot the PERRLA add-in not loading in Word:

    1. Start Word in Safe Mode to confirm whether add-ins are the issue:
      • Open the Run dialog (for example, right-click Start > Run).
      • Type winword /safe and press Enter.
      • If Word opens in Safe Mode, this indicates a likely add-in problem.
    2. Disable other add-ins to isolate PERRLA:
      • With Word open (preferably in Safe Mode), go to File > Options > Add-Ins.
      • In the Manage list, first choose COM Add-ins and select Go.
      • Clear the check boxes for other COM add-ins, leaving only the PERRLA add-in checked (if present), then select OK.
      • Repeat for Word Add-ins (choose Word Add-ins in Manage, select Go, and uncheck other add-ins).
      • Close and restart Word normally and see if PERRLA now loads.
    3. If Word reports that one or more add-ins had trouble loading, remove and re-add PERRLA as a Word add-in:
      • Go to File > Options > Add-Ins.
      • In Manage, choose Word Add-ins and select Go.
      • On the Templates tab, under Global templates and add-ins, if PERRLA appears, select it and choose Remove.
      • Select Add, browse to the PERRLA add-in file (if provided by PERRLA support), select it, and choose OK.
      • Ensure its check box is selected so it loads for the current session.
    4. If PERRLA is a COM add-in and still will not load, check for COM add-in issues:
      • Go to File > Options > Add-Ins.
      • In Manage, choose COM Add-ins and select Go.
      • Ensure the PERRLA COM add-in is checked. If it keeps failing to load, a COM add-in registry or load behavior issue may be involved; in that case, disable other COM add-ins as above and test again.
    5. If Word itself is unstable or other add-ins also fail, repair Office:
      • Open Settings > Apps > Installed apps.
      • Find Microsoft Office or Microsoft 365, select it, choose Modify, then run an Online Repair.
      • After repair completes, reopen Word and test the PERRLA add-in again.

    If PERRLA still will not load after these steps, contact PERRLA’s support to confirm that the add-in version is compatible with the current Word/Office build and to obtain any updated add-in files.

    References:

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