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Pearson VUE Exam Rescheduling Issue – Case Opened (Need Status Update and Assistance)

Rupesh Kumar R P 0 Reputation points
2026-06-01T13:19:36.9433333+00:00

Hello Team,

I scheduled the MB-330: Supply Chain Management Functional Consultant certification exam through Pearson VUE. The initial login and system checks were completed successfully. However, at the time of joining the exam, I was unable to proceed due to a network permission issue at my office location.

As a result, I opted to reschedule the exam through the same platform. While selecting the new slot, I chose 17:15 IST (5:15 PM IST) as my preferred time. Unfortunately, the confirmation email reflected the exam time as 05:15 AM IST, which I did not notice at that moment.

Based on my understanding, I prepared to attend the exam at 5:15 PM IST the following day. However, I later realized that the exam had already been marked as missed since it was scheduled for 5:15 AM.

I did not receive any reminder or clarification email from Pearson VUE regarding this discrepancy. This has caused significant inconvenience, as I had already prepared and paid for the exam. I currently have an active case raised on the Microsoft Learn portal:

  • Case ID: 41968020

I kindly request your assistance with the following:

  • Help me check the current status of the case
  • Clarify how the selected exam time differed from the confirmation email
  • Consider providing a grace attempt or rescheduling option, given the situation

This certification is important for my career progression, and I am actively pursuing job opportunities. Your support in resolving this issue would be greatly appreciated.

Thank you in advance for your assistance.

Kind regards,

Rupesh Kumar RP

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  1. AI answer

    2026-06-01T13:20:10.87+00:00

    Case status and account-specific details cannot be checked.

    For the issues described, the supported actions are:

    1. Exam marked as missed / reschedule or grace attempt
      • If an exam is cancelled or rescheduled with less than 24 hours’ notice, or is missed (no-show), the full exam fee or voucher is normally forfeited, per the reschedule and cancellation policy.
      • Policy details: exam appointments must be rescheduled or cancelled at least 24 hours before the scheduled time; otherwise, the fee or company-purchased voucher is forfeited, and a no-show fee may apply for company-sponsored exams.
      • Any exception (grace attempt, fee waiver, or special reschedule) can only be granted by Microsoft Certification Support and/or Pearson VUE after reviewing the case.
    2. How to track and follow up on the existing case
      • Case 41968020 is handled through Microsoft Certification Support. To get a status update or request an exception (grace attempt or reschedule), reply to the existing support case email thread or sign in to the same support portal where the case was created and check its status.
      • If additional help is needed, open or follow up on a certification support request using the Microsoft Certification Support channel referenced in the documentation.
    3. Time / scheduling discrepancy and reminders
      • All scheduling, time-zone handling, and reminder emails for Microsoft certification exams delivered by Pearson VUE are managed by Pearson VUE’s systems.
      • For questions about why the selected time (17:15 IST) appeared as 05:15 AM IST in the confirmation email, or why a reminder was not received, Pearson VUE support must review the appointment details and logs.
      • Use Pearson VUE’s Microsoft-specific support channel for:
        • Investigating the time-zone or time-display discrepancy.
        • Confirming how the appointment was recorded (date/time and time zone).
        • Confirming the “no-show” status and any options available on their side.
    4. How to reschedule or cancel future exams correctly
      • Always verify the exam time and time zone in the Pearson VUE confirmation page and email before finalizing.
      • To reschedule or cancel future appointments:
        1. Log in to the Learn profile.
        2. Go to Profile → Credentials → Certifications.
        3. Find the exam appointment and select “Cancel” or “Reschedule”.
        4. The workflow will redirect to the exam delivery provider’s site (Pearson VUE) to complete the change.
      • Ensure changes are made more than 24 hours before the scheduled time to avoid forfeiting the fee or voucher.
    5. If technical or access issues occur again
      • For issues that occur while taking an exam (such as network or access problems), Pearson VUE support is the escalation path. They can document the incident and advise whether a reschedule or voucher reinstatement is possible.

    Summary of next steps:

    • Continue working through the existing Microsoft Certification Support case (41968020) to request an exception (grace attempt or reschedule) and to get a status update.
    • Contact Pearson VUE support for investigation of the time discrepancy and the missed-exam status, and to understand any options they can offer.

    References:

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