Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. How to resolve. Our billing address is NY, USA.

Borisa Bjelica 0 Reputation points
2023-08-03T23:54:13.52+00:00

We have trouble getting a phone number.

Here is the message from Azure portal:

Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. Our billing address is NY, USA. Get button is grayed out.

Can you please help to resolve please?

Azure Communication Services
Azure Communication Services
An Azure communication platform for deploying applications across devices and platforms.
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  1. VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator
    2023-08-04T10:09:26.39+00:00

    @Borisa Bjelica This might be permission issue you are not able to see the properties widget.

    Based on the earlier shared information, I have looked at the backend logs I see that the billing account address is in Israel (IL), and this is reason you are getting the above error while trying to purchase PSTN number.

    1 person found this answer helpful.

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