Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. How to resolve. Our billing address is NY, USA.

Question

Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. How to resolve. Our billing address is NY, USA.

Borisa Bjelica 0

We have trouble getting a phone number.

Here is the message from Azure portal:

Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. Our billing address is NY, USA. Get button is grayed out.

Can you please help to resolve please?

VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-08-04T04:56:58.47+00:00

@Borisa Bjelica Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

ACS Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them:

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits. We have limitations on Azure Billing Addresses:

Customers located in these countries can now buy Toll-Free and Geographic Phone numbers through the Azure Portal. You can view more details here.

Could you please share the screenshot of your billing accounts and last four digits of your subscription id from portal by following this document (Note: Please hide the PI information in it).
Borisa Bjelica 0 Reputation points

2023-08-04T09:14:41.17+00:00

Thank you for a quick reply.

Billing account:

Subscription:
Maxsip

ID: ********************00f9
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-08-04T09:39:07.11+00:00

@Borisa Bjelica Can you please share your subscription billing address details as show in below image

Refer to documentation steps here on how to find the billing address details.
Borisa Bjelica 0 Reputation points

2023-08-04T09:44:27.74+00:00

I would, but I don't see the Properties page:
Borisa Bjelica 0 Reputation points

2023-08-04T09:45:29.6233333+00:00

I would but I don't see the Properties menu:

1 answer

Your answer

VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-08-04T04:56:58.47+00:00

@Borisa Bjelica Thanks for reaching out to Microsoft Q&A, apologize for any inconvenience caused on this.

ACS Numbers can be purchased on eligible Azure subscriptions and in geographies where Communication Services is legally eligible to provide them:

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits. We have limitations on Azure Billing Addresses:

Customers located in these countries can now buy Toll-Free and Geographic Phone numbers through the Azure Portal. You can view more details here.

Could you please share the screenshot of your billing accounts and last four digits of your subscription id from portal by following this document (Note: Please hide the PI information in it).
Borisa Bjelica 0 Reputation points

2023-08-04T09:14:41.17+00:00

Thank you for a quick reply.

Billing account:

Subscription:
Maxsip

ID: ********************00f9
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-08-04T09:39:07.11+00:00

@Borisa Bjelica Can you please share your subscription billing address details as show in below image

Refer to documentation steps here on how to find the billing address details.
Borisa Bjelica 0 Reputation points

2023-08-04T09:44:27.74+00:00

I would, but I don't see the Properties page:
Borisa Bjelica 0 Reputation points

2023-08-04T09:45:29.6233333+00:00

I would but I don't see the Properties menu:

Answer 1

VenkateshDodda-MSFT 25,111 Microsoft Employee Moderator

@Borisa Bjelica This might be permission issue you are not able to see the properties widget.

Based on the earlier shared information, I have looked at the backend logs I see that the billing account address is in Israel (IL), and this is reason you are getting the above error while trying to purchase PSTN number.

Borisa Bjelica 0 Reputation points

2023-08-04T10:29:52.4766667+00:00

Thank you very much, I will check with my Team, and get back to you.
VenkateshDodda-MSFT 25,111 Reputation points Microsoft Employee Moderator

2023-08-07T03:44:15.3266667+00:00

@Borisa Bjelica I have converted my comment to answer.

Please accept as Yes if the answer provided is useful, so that you can help others in the community looking for remediation for similar issues.

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Your current subscription is not eligible for Public Switched Telephony Network (PSTN) and SMS products. How to resolve. Our billing address is NY, USA.

1 answer

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