How do I solve "Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support."?

Question

How do I solve "Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support."?

Graham Leggett 26

The "update profile" option results in the following error:

User's image

How do you work around this?

0 comments

1 answer

Your answer

Answer 1

Teddie-D 16,550 Microsoft External Staff Moderator

Hi Graham Leggett,
Thank you for reaching out to the Microsoft Q&A forum.
I understand how inconvenient it can be to encounter unexpected issues with our services.

This message can occur for various reasons, including browser cache problems, or temporary service interruptions. You may try these below steps to resolve this issue:

-Clear your browser cache and cookies.

-Try a different browser or update your current browser to the latest version. -Restart your device to refresh system settings.

-You can use you can use the service status page to verify Microsoft's service status to rule out any ongoing outages affecting the platform.

If you’ve tried these steps and the issue persists, please contact Partner Center so they can provide more specific guidance.

Please let us know if you need further assistance. Have a nice day!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Graham Leggett 26 Reputation points

2025-06-09T13:22:49.9333333+00:00
Re-logging in in InPrivate browsing made no difference. All other browsers fail at an earlier step, only Edge works, so it is not possible to use another browser.

Service status page shows "All products are operational.".

I have already contacted Partner Centre 3 days ago, I have not received a reply, and the ticket system fails with "There was a problem retrieving the support request details.".

Further debugging in developer tools shows that an internal micro service called "partnerinfo" has called another micro service called "partnerdetails", which returned unauthorised.

{ "error": { "message": "Dependency call to 'https://pcapi.microsoft.com/PartnerApi/WebApiV1/v1/partnerdetails' failed with response code Unauthorized" } }
Teddie-D 16,550 Reputation points Microsoft External Staff Moderator

2025-06-10T08:16:12.5566667+00:00

Hi @Graham Leggett,
As forum moderators, we don’t have access to the detailed system needed to troubleshoot this effectively due to privacy and security constraints.

Please try to Create tickets again for all Partner Center programs. You can attach this thread as a reference to Partner Support to help speed-up resolution of your issue.

You might need to contact us via phone service number: Customer service phone numbers - Microsoft Support. The agent will be able to create a ticket for you under the affected tenant. I know that this is not a convenient solution to hear but it seems to be the only way.

We hope this information is helpful and appreciate your understanding.
Teddie-D 16,550 Reputation points Microsoft External Staff Moderator

2025-06-12T07:21:33.5166667+00:00

Hi @Graham Leggett
I hope you are doing well.
I understand these things can take time.
Just checking in and hoping your issue has been resolved.
Thank you so much for your patience and understanding.
Graham Leggett 26 Reputation points

2025-06-26T09:15:35.5933333+00:00

I never did solve the problem.

The bug was raised here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/313

Instead, I created a new account, paid the fee a second time, re-did the application this time making the amendments I needed to make, and that second application was successful.

I am still waiting for someone to finalise the refund for the cost of the first attempt to sign up on the original support ticket I raised.

The "create tickets" option does not work, as the AI doesn't understand what I am talking about, and then eventually says "you already have a ticket open".

Your phone support does not work. The AI doesn't understand a word I say, picks a website at random that thinks will solve my problem and then hangs up on me. If I try call back, the AI recognises my number, reads me the last sentence it said last time, and again hangs up on me.

Share via

How do I solve "Something went wrong. Please try reloading the page, if this problem persists please contact Microsoft support."?

1 answer

Your answer