Windows 11 Sign-in (lock) screen does not show sign in form after returning back from screensaver

Question

Windows 11 Sign-in (lock) screen does not show sign in form after returning back from screensaver

Altay Adademir 46

It does show the sign in form (PIN input) after 15 to 25 seconds of delay.

Do you have any recommendations for the fix?

Jenny Feng 14,246 Reputation points

2021-07-09T07:26:38.813+00:00

@Altay Adademir
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
Ishwara Vasista 6 Reputation points

2021-08-22T19:14:48.67+00:00

I have tried many solutions online but when I reach the log in screen the actual screen doesn’t slide up and let me type the password. It just says frozen and my keyboard and mouse doesn’t show. I tested them on different computers and they work fine. I really need this fixed for my college fast. In the bottom right all it shows is the Ethernet icon and that’s it.
JerryM 1,131 Reputation points

2021-08-25T06:55:26.127+00:00

Hi, I have identical problem. I am installing Windows 11 and .. I can not pass through the window "Microsoft Sign in" while installing .. .
What I have to do now ?
Jerry
Somefun, Oluwasegun Ayokunle 16 Reputation points

2021-10-10T16:08:09.09+00:00

Windows 11 is truly frustrating. The problem raised by the OP is very real. I have experienced it multiple times, with no fix.
It would be better, if Microsoft can define properly which Hardware can run Windows 11 flawlessly, instead of passing an Hardware and then, after restart or startup, the user can't login, only a screen saver/lock screen with date and time shows. Can't slide up, or shows black screen, without being able to sign in.
Rick Goldman 6 Reputation points

2021-10-29T20:32:09.267+00:00
I have found the solution to this problem.

Once the screen/disc goes to sleep then the computer went from no login screen to a black asleep screen. I clicked the enter button and the login box appeared. I successfully logged in and did two things in this order.

Set Power Settings for the screen and disc to "Never Sleep".

Restored Windows 10.

Do this and you won't have this problem again.

Rick Goldman
Web Design
Andrei Telegin 11 Reputation points

2021-11-16T10:32:52.223+00:00

I still have the same problem. Actual screen doesn’t slide up, can't enter a password.
Andrej Lavrinovic 16 Reputation points

2021-11-16T17:25:22.957+00:00

My friend has same problem. She can not sign in after upgrading to Windows 11. Sing in box is not appears.
apsumo 16 Reputation points

2021-11-22T01:08:35.27+00:00

This is a serious almost daily issue with Windows 11.

I'll walk away from my computer which will automatically lock as scheduled. When I return, I'm presented with the normal lock screen, as soon as I press any button to activate windows hello/display the login screen, it blurs the background and all I have are wifi, accessibility, and power buttons on the bottom right.
Mike Burns 1 Reputation point

2021-12-06T01:38:48.107+00:00

I have this problem too. Happens after the computer has gone to sleep and you want to log in again. I have tried a clean reinstall of Windows 11 and had to do a system restore as well but it keeps happening.
Mike Burns 1 Reputation point

2021-12-06T01:41:11.453+00:00

Sometimes I get your PIN is unavailable 0x80280100 error as well.
Mihai Popescu 1 Reputation point

2022-08-29T18:54:57.487+00:00

It was happen to me in Win 10 after an update so I have to reinstall all.
I did install Win 11 instead, but happened here too. However I recovered this one. I discovered that problem was after I connect my microsoft online profile to login, but never happened before on local profile. If need a password, you could never recover but if it need a pin is eventually possible. After many tries, I could login by pin and I could change MS online login to local administrator login. Same happened for a Hyper-V installement, however in a virtual machine is easier, you can almost anytime roll-back to a previous state or checkpoint.
Conclusion: is not a driver problem or how fast windows was loaded, but an account logged in by internet problem (possible wait forever for internet - or Microsoft connection?).
DW57 6 Reputation points

2022-12-08T21:42:45.257+00:00

Same thing started happening to me after a Windows 11 update. I now have to hit Tab+Enter and the password screen comes up. It's just annoying but not earthshattering. I don't know why Windows do these things--IF IN AIN'T BROKE, DON'T FIX IT!!!!
Martin Paternoster 0 Reputation points

2023-04-18T16:05:26.4966667+00:00

I'm having the same issue as apsumo. This just started this morning. Odd thing is, I moved HD so my recovery partition is not functional. Is there a technique, once I can get a recovery USB set up for Windows 11, I can find out why this would happen?
GabiBrawl 0 Reputation points

2023-05-03T18:05:36.91+00:00

I actually have a solution to that, and just a note, it used to happen in Windows 10 too, at least in my pc...

What I do is Ctrl+Alt+Del, and it just pops the screen you were expecting ;)

Weird, but works!
Gurkan Bereket 0 Reputation points

2023-07-21T07:27:21.76+00:00

Hi,

we have the same problem, does anyone have any suggestions for a solution to this issue?
Sebastian Cerazy 321 Reputation points

2024-04-23T09:29:13.61+00:00

Only way to recover from it was to login as local admin user (if you have no other account then ntpasswd is your friend) and create LOCAL account (not rubbish online MS account login that obviously does not work!)

This way it never fails to login
Ash9 0 Reputation points

2024-06-25T04:51:29.14+00:00

In my case all i see is the lockscreen and nothing else no Wifi options nothing just the picture on the lockscreen. These days the sign in option won't appear even after waiting for 5 minutes, you just have to long press your laptop and completety shut down your laptop and pray that it works fine when you restart the laptop. It's really bad. And this is happening in 2024. Windows is really bad. Looks like it's time to switch to Linux.
David Taylor 0 Reputation points

2024-12-27T18:55:29.1233333+00:00

Try full reboot from wall power off
Robert Anderson 0 Reputation points

2025-06-27T22:42:11.5+00:00

I now have this sign in problem on both of my Win 11 laptops. I have found that a ctrl alt del brings up the sign in box for some reason, but it is still annoying.

6 answers

Your answer

Jenny Feng 14,246 Reputation points

2021-07-09T07:26:38.813+00:00

@Altay Adademir
Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.
Ishwara Vasista 6 Reputation points

2021-08-22T19:14:48.67+00:00

I have tried many solutions online but when I reach the log in screen the actual screen doesn’t slide up and let me type the password. It just says frozen and my keyboard and mouse doesn’t show. I tested them on different computers and they work fine. I really need this fixed for my college fast. In the bottom right all it shows is the Ethernet icon and that’s it.
JerryM 1,131 Reputation points

2021-08-25T06:55:26.127+00:00

Hi, I have identical problem. I am installing Windows 11 and .. I can not pass through the window "Microsoft Sign in" while installing .. .
What I have to do now ?
Jerry
Somefun, Oluwasegun Ayokunle 16 Reputation points

2021-10-10T16:08:09.09+00:00

Windows 11 is truly frustrating. The problem raised by the OP is very real. I have experienced it multiple times, with no fix.
It would be better, if Microsoft can define properly which Hardware can run Windows 11 flawlessly, instead of passing an Hardware and then, after restart or startup, the user can't login, only a screen saver/lock screen with date and time shows. Can't slide up, or shows black screen, without being able to sign in.
Rick Goldman 6 Reputation points

2021-10-29T20:32:09.267+00:00

I have found the solution to this problem.

Once the screen/disc goes to sleep then the computer went from no login screen to a black asleep screen. I clicked the enter button and the login box appeared. I successfully logged in and did two things in this order.

Set Power Settings for the screen and disc to "Never Sleep".

Restored Windows 10.

Do this and you won't have this problem again.

Rick Goldman
Web Design
Andrei Telegin 11 Reputation points

2021-11-16T10:32:52.223+00:00

I still have the same problem. Actual screen doesn’t slide up, can't enter a password.
Andrej Lavrinovic 16 Reputation points

2021-11-16T17:25:22.957+00:00

My friend has same problem. She can not sign in after upgrading to Windows 11. Sing in box is not appears.
apsumo 16 Reputation points

2021-11-22T01:08:35.27+00:00

This is a serious almost daily issue with Windows 11.

I'll walk away from my computer which will automatically lock as scheduled. When I return, I'm presented with the normal lock screen, as soon as I press any button to activate windows hello/display the login screen, it blurs the background and all I have are wifi, accessibility, and power buttons on the bottom right.
Mike Burns 1 Reputation point

2021-12-06T01:38:48.107+00:00

I have this problem too. Happens after the computer has gone to sleep and you want to log in again. I have tried a clean reinstall of Windows 11 and had to do a system restore as well but it keeps happening.
Mike Burns 1 Reputation point

2021-12-06T01:41:11.453+00:00

Sometimes I get your PIN is unavailable 0x80280100 error as well.
Mihai Popescu 1 Reputation point

2022-08-29T18:54:57.487+00:00

It was happen to me in Win 10 after an update so I have to reinstall all.
I did install Win 11 instead, but happened here too. However I recovered this one. I discovered that problem was after I connect my microsoft online profile to login, but never happened before on local profile. If need a password, you could never recover but if it need a pin is eventually possible. After many tries, I could login by pin and I could change MS online login to local administrator login. Same happened for a Hyper-V installement, however in a virtual machine is easier, you can almost anytime roll-back to a previous state or checkpoint.
Conclusion: is not a driver problem or how fast windows was loaded, but an account logged in by internet problem (possible wait forever for internet - or Microsoft connection?).
DW57 6 Reputation points

2022-12-08T21:42:45.257+00:00

Same thing started happening to me after a Windows 11 update. I now have to hit Tab+Enter and the password screen comes up. It's just annoying but not earthshattering. I don't know why Windows do these things--IF IN AIN'T BROKE, DON'T FIX IT!!!!
Martin Paternoster 0 Reputation points

2023-04-18T16:05:26.4966667+00:00

I'm having the same issue as apsumo. This just started this morning. Odd thing is, I moved HD so my recovery partition is not functional. Is there a technique, once I can get a recovery USB set up for Windows 11, I can find out why this would happen?
GabiBrawl 0 Reputation points

2023-05-03T18:05:36.91+00:00

I actually have a solution to that, and just a note, it used to happen in Windows 10 too, at least in my pc...

What I do is Ctrl+Alt+Del, and it just pops the screen you were expecting ;)

Weird, but works!
Gurkan Bereket 0 Reputation points

2023-07-21T07:27:21.76+00:00

Hi,

we have the same problem, does anyone have any suggestions for a solution to this issue?
Sebastian Cerazy 321 Reputation points

2024-04-23T09:29:13.61+00:00

Only way to recover from it was to login as local admin user (if you have no other account then ntpasswd is your friend) and create LOCAL account (not rubbish online MS account login that obviously does not work!)

This way it never fails to login
Ash9 0 Reputation points

2024-06-25T04:51:29.14+00:00

In my case all i see is the lockscreen and nothing else no Wifi options nothing just the picture on the lockscreen. These days the sign in option won't appear even after waiting for 5 minutes, you just have to long press your laptop and completety shut down your laptop and pray that it works fine when you restart the laptop. It's really bad. And this is happening in 2024. Windows is really bad. Looks like it's time to switch to Linux.
David Taylor 0 Reputation points

2024-12-27T18:55:29.1233333+00:00

Try full reboot from wall power off
Robert Anderson 0 Reputation points

2025-06-27T22:42:11.5+00:00

I now have this sign in problem on both of my Win 11 laptops. I have found that a ctrl alt del brings up the sign in box for some reason, but it is still annoying.

Answer 1

Somefun, Oluwasegun Ayokunle 16

Windows 11 is truly frustrating. The problem raised by the OP is very real. I have experienced it multiple times, with no fix.
It would be better, if Microsoft can define properly which Hardware can run Windows 11 flawlessly, instead of passing an Hardware and then, after restart or startup, the user can't login, only a screen saver/lock screen with date and time shows. Can't slide up, or shows black screen, without being able to sign in.

John Robitaille 1 Reputation point

2021-10-30T18:19:22.5+00:00

I have the same problem. It's definitely frustrating

Answer 2

Andrej Lavrinovic 16

I solved this problem by downgrading back to Windows 10

Hold Shift and click Restart wait until computer navigates to the Options page
From the Options select "Troubleshoot"
Select "Advanced Options"
Select "Uninstall Updates"
Select "Uninstall latest feature updates"

Wait until computer downgrades to Windows 10.

Problem solved.

JerryM 1,131 Reputation points

2022-08-30T18:45:46.94+00:00

Great solution :) I will wait for Windows 12 :)
Moc Kieu TV 0 Reputation points

2024-01-21T03:55:09.3433333+00:00

I just pressed the Shift key and clicked Restart, and the Pin code input field appeared again

Answer 3

Samy 11

Pressing Ctrl+Alt+Delete seems to magically fix this problem.

J Slade 1 Reputation point

2022-11-06T22:05:12.98+00:00

After the computer screensaver locks the screen:
With Windows 10, tickling the keyboard or moving the mouse would bring up the password box.
Now with Windows 11, Ctrl-Alt-Del keystroke sequence IS REQUIRED to bring up the password box.

It would be great if Microsoft could restore the Windows 10 functionality
Aaron 0 Reputation points

2024-11-20T15:13:16.9366667+00:00

Sometimes this works (after a looong delay), but often it does not.

Answer 4

Reza-Ameri 17,341 Volunteer Moderator

Try open start and search for feedback and open the Feedback Hub app and report this issue.
Check and see if there is any new update?

Answer 5

@Altay Adademir
Hi,
Did you mean that there is a delay between lock screen and login screen?
Did you have the same problem in the Windows10 version?
As far as I know, there is no related known issues has been offered.
https://blogs.windows.com/windows-insider/2021/06/28/announcing-the-first-insider-preview-for-windows-11/

If this has recently started to occur, consider using a System Restore point created before this happened, or restoring a disk image you created.
Try booting to Safe Mode. Do you see the same delay? If not, that suggests it's something installed that's responsible.

If this problem only occurs in Windows 11, since Windows 11 Insider Previews version now as an early experience, you can use the Feedback Hub app to share your problem and wait for the next update.

Hope above information can help you.

============================================

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread

Carolyn Taylor 1 Reputation point

2022-01-22T01:51:52.05+00:00

I have had the same problem since updating to windows 11. What I have to do is hit Ctrl Alt delete then the pin window comes up. to put my pin

Share via

Windows 11 Sign-in (lock) screen does not show sign in form after returning back from screensaver

6 answers

Your answer