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New Teams VDI - Precense in Outlook not working - Server 2019

Anonymous
2024-08-23T09:40:30+00:00

New Teams is installed on following plattform:

Server 2019 DC 1809 OS Build 17763.6189

Profile management: FsLogix 2210 Hotfix 4

Windows Update is up to date

Webview2 is latest version

MS Office is latest version (32 Bit)

Citrix VDA Agent 2402 LTSR

Running PVS as a provisioning

Non Persistant Multi session Desktop

New Teams is working fine, and also Teams MeetingAddin is working in Outlook.

Precense is not working. (Se pictures for exampels:

This is how it should work:

This is how it is right now:

I have installed Teams following this guide:

https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#installation-instructions-for-windows-server-2019 I have installed and followed the steps for Outlook Precense :

https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#outlook-presence-integration-with-new-teams-in-windows-server-2019 I have tried the following troubleshooting:

https://learn.microsoft.com/en-us/microsoftteams/new-teams-vdi-requirements-deploy#troubleshooting-new-teams-and-outlook-integration I have make sured that IM is correct, also reset the profile, new mail profile, but nothing seems to be working.

Does anyone have any tips och suggestions or even a fix for this?

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-08-23T12:28:28+00:00

    Hi, Victor Aurén

    Good day!

    Thanks for posting into our community.

    According to your description, it sounds like you've done a thorough job of setting up and troubleshooting your New Teams VDI environment on Server 2019.

    At this moment, we highly recommend you contact Microsoft Online Tech Support team directly. Unlike this team, for our forum team that we have limited authority that we could not troubleshoot this given issue through the remote. Therefore, would you please ask your administrator and reach out to Microsoft Online Tech Support team for further assistance. They would conduct in-depth of the given issue and provide you a more professional suggestion.

    Please be kindly to as your administrator and refer below:

    Image

    Ref- Get support - Microsoft 365 admin | Microsoft Learn.

    Thanks for your precious time and your understanding would be highly appreciated.

    Hope you all the best!

    Microsoft Community Moderator.

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