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MS Teams Not working on macOS Sequoia 15.0

Anonymous
2024-09-17T18:58:38+00:00

Hi,

I have upgraded to the new macOS Sequoia 15.0, and now my MS Teams is not working. It won't load photos, share my screen, or allow me to see others' screens. It sometimes sporadically works. I've tried restarting, uninstalling, and reinstalling, but no luck.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-10-02T12:31:18+00:00

    Update - Workaround found :

    1) Remove old Teams

    (use sudo su - )

    pkill -f MSTeams
    sudo rm -rf /Applications/Microsoft\ Teams\ (work\ or\ school).app
    rm -rf ~/Library/Application\ Support/Microsoft/Teams
    rm -rf ~/Library/Caches/com.microsoft.teams
    rm -rf ~/Library/Caches/com.microsoft.teams.shipit
    rm -rf ~/Library/Preferences/com.microsoft.teams.plist
    rm -rf ~/Library/Preferences/com.microsoft.teams.helper.plist
    rm -rf ~/Library/Saved\ Application\ State/com.microsoft.teams.savedState

    rm -rf ~/.Trash/*
    killall Finder

    1. (Re-) Install using Homwbrew

    (optionnal) /bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)" brew install --cask microsoft-teams

    THat's all folks :p

    open -a "Microsoft Teams"

    20+ people found this answer helpful.
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  2. Anonymous
    2024-09-17T23:14:01+00:00

    Hi Connery,

    I have tried this along with uninstalling, reinstalling, and clearing the registry, but still no luck. Everything was working before the upgrade to macOS 15.0, which I believe is the root cause of the issue.

    Thank you for your time and help!

    10 people found this answer helpful.
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  3. Anonymous
    2024-10-02T11:09:49+00:00

    Same story for me

    • Before the OS Upgrade : Works like a charm
    • After the OS upgrade : Teams Crash
    • Tested the clean procédure : Failed - Still crash
    • Try to reinstall : unable to run the install .pkg

    Of course the Teams on web still works

    3 people found this answer helpful.
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  4. Anonymous
    2024-09-17T23:16:17+00:00

    1 person found this answer helpful.
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  5. Anonymous
    2024-09-17T19:50:53+00:00

    Dear HA_553,

    Greetings!

    Thanks for reaching out to this community.

    Based on your description, I understand your issue regarding "MS Teams Not working on macOS Sequoia 15.0".

    • Please ensure that the permissions for screensharing, mic, and camera access are properly granted in your system settings.
    • Please kindly try using Teams on the web via the browser and check if it works.
    • You may also have a try to clear Teams cache.

    If the above methods failed, the issue is probably related to the upgrade to the new macOS Sequoia 15.0, in this case, we suggest generating a service request to our online support as an administratorthrough the Microsoft 365 admin center. Please believe that support agents with more privileges and resources than us can best assist you. Please check: Get support - Microsoft 365 admin | Microsoft Learn.

    Thank you in advance for your understanding! At this time, your patience and cooperation will be greatly appreciated. I hope all the best!

    1 person found this answer helpful.
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