Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
348 questions
5 answers
Microsoft 365 subscription won't activate
I have an annual Microsoft 365 subscription that expires in Dec 2026. Excel and Word stopped saving today. It says I need to activate but when I try this, I keep getting errors.
Microsoft 365 and Office | Install, redeem, activate | Other | MacOS
asked
2026-09-23T18:26:49.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECV%3C/text%3E%3C/svg%3E)
cillian vallely
0
Reputation points
commented
2026-09-25T17:57:04.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
88,345
Reputation points
Independent Advisor
1 answer
Window update Error
I have a new laptop and I’m trying to run Windows Update, but it keeps getting stuck. Could you please help me figure out how to fix it?
Windows for home | Windows 11 | Install and upgrade
9,286 questions
asked
2026-09-25T17:55:49.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 69%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Bisrat Gelan
0
Reputation points
answered
2026-09-25T17:56:08.2933333+00:00
AI answer
0 answers
Chkdsk returns “memory could not be written” error, laptop now idle
I have been attempting for a while to diagnose and mitigate the slow breakdown of my old Windows laptop. It is a Razer Blade 15 2020 Base Edition. I recently noticed in the Events Viewer that a bad block had been found in my hard drive, so I decided to…
Windows for home | Windows 11 | Performance and system failures
32,494 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 18%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEK%3C/text%3E%3C/svg%3E)
1 answer
Copilot studio new experience handling attachments
I wanted to share a challenge I have tried to solve - there doesn't seem to be a way around this currently unless I'm missing something. I'm building a Copilot Studio agent that can serve as a front-line for service desk tickets, and ideally it should be…
Microsoft Copilot | Microsoft 365 Copilot | Development
Microsoft Copilot | Microsoft 365 Copilot | Development
Building and customizing solutions using Microsoft 365 Copilot APIs and tools
1,741 questions
asked
2026-07-01T14:08:34.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 5%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EED%3C/text%3E%3C/svg%3E)
Ewan Davies
10
Reputation points
commented
2026-09-25T17:55:37.8933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 9%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kamil Kuklinski
0
Reputation points
2 answers
Locked out of my account - email address only, no mobile.
I was in the process of signing up to Microsoft for Startups and making a payment. The payment didn't go through and I tried to do the payment process again, to no avail. The system sent me through some pages, and in my error, I ended up being locked…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,889 questions
asked
2026-09-24T21:42:27.1433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 86%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVL%3C/text%3E%3C/svg%3E)
Valerie Lothian
0
Reputation points
answered
2026-09-25T17:55:30.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,335
Reputation points
Independent Advisor
0 answers
Windows Update
I need to update my Windows 8 to the latest Windows
Windows for home | Other | Windows update
1,574 questions
asked
2026-09-25T17:55:05.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 65%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDH%3C/text%3E%3C/svg%3E)
Denise Hardin
0
Reputation points
asked
2026-09-25T17:55:05.7+00:00
Denise Hardin
0
Reputation points
1 answer
I can't switch out of s mode
I have a windows 11 home edition laptop (Lenovo) and when I try to switch out of s mode the app keeps loading. I waited 15 minutes and nothing happens. I've also done troubleshooting steps like: Update the laptop, restart, login and out of the Microsoft…
Windows for home | Windows 11 | Microsoft Store
3,335 questions
asked
2026-09-25T00:36:24.3866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERJ%3C/text%3E%3C/svg%3E)
Ryan Jackson
0
Reputation points
commented
2026-09-25T17:54:13.4366667+00:00
Ryan Jackson
0
Reputation points
0 answers
Recover and delete an old account
How do I remove an old Microsoft account that I can no longer access. I tried the recovery form but do not have enough information to successfully complete. The account was created using my company email address as the username and it is now causing…
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,062 questions
asked
2026-09-25T17:53:39.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 78%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBR%3C/text%3E%3C/svg%3E)
Bill Rieger
0
Reputation points
asked
2026-09-25T17:53:39.9966667+00:00
Bill Rieger
0
Reputation points
1 answer
hacked account recovery
My main Microsoft account was hacked and the attackers removed my passkey changed both the email and password and added 2fa is there any way for me to get access back to my account everything I have read says since they added 2fa to the account there is…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,810 questions
asked
2026-09-25T13:29:35.4466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(83.2, 20%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFE%3C/text%3E%3C/svg%3E)
frank ebert
0
Reputation points
answered
2026-09-25T17:53:14.95+00:00
David Seabrook
0
Reputation points
2 answers
One of the answers was accepted by the question author.
HP Scanner is not sending scan to my laptop
HP 4200 Printer/Scanner is not sending scans to my computer. Error states that I do not have permission to receive scans
Windows for home | Other | Devices and drivers
6,840 questions
asked
2026-09-25T16:03:58.2266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 95%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERB%3C/text%3E%3C/svg%3E)
Robert Buchholz
0
Reputation points
accepted
2026-09-25T17:53:08.64+00:00
Robert Buchholz
0
Reputation points
1 answer
How to remove old work account in Microsoft Teams and Micrsoft365 from my pc?
I left my previous company but Microsoft 365 continue to prompt for sign in with my previous email address. How to the work account completely? The work email is still showing up as default sign in account in Microsoft Office, Microsoft 365, and…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,207 questions
asked
2026-09-25T17:46:59.8433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 25%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Mona Hsieh
0
Reputation points
edited the question
2026-09-25T17:52:45.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 92%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
Clover-L
25
Reputation points Microsoft External Staff
Moderator
2 answers
How do I reset my one drive. I am down to 0.3 GB.
I have deleted most of my one dribe from 5 GB to 0.3 GB. how do I reset the one drive
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,176 questions
asked
2026-09-25T16:01:31.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 81%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Robert DiBlasi
0
Reputation points
commented
2026-09-25T17:52:36.2566667+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
1 answer
how do I get rid of Microsoft entra pop up
how do I get rid of the Microsoft entra pop up on my computer
Microsoft Edge | Website issues | Windows 10
Microsoft Edge | Website issues | Windows 10
Troubleshooting website display or functionality issues in Edge on Windows 10
1,746 questions
asked
2026-09-25T17:51:04.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 61%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Carrie Wardlaw
0
Reputation points
answered
2026-09-25T17:51:20.2266667+00:00
AI answer
2 answers
Activating Windows 11 Pro on a new device
I recently upgraded Windows to 11 Pro and I am building a new PC and trying to activate Windows on the new machine. No matter what I do, it will not let me activate Windows and my devices don't even show up when I tell it I recently changed hardware. I…
Windows for home | Windows 11 | Licensing and activation
5,325 questions
asked
2026-09-25T17:15:51.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 28.000000000000004%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Michael Stefano
0
Reputation points
answered
2026-09-25T17:50:23.5966667+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
0 answers
microsoft 365 account info is wrong
The email on my 365 install does not match this account. How do I fix that?
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,197 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 52%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
pls give me a refund this was an accidental purchase and I played it and it sucked
I recently bought 2k27 and played it for a little bit. Realized I didn’t really want the game anymore because it cost me 100$ and there was different games I could get with that money that I would enjoy more. So I requested a refund, it got denied. I was…
Windows for home | Other | Gaming
4,306 questions
asked
2026-09-25T12:57:54.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 8%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Ethan Minteer
0
Reputation points
answered
2026-09-25T17:49:21.29+00:00
Gérard Oomens
131.9K
Reputation points
Volunteer Moderator
2 answers
Microsoft Office LTSC Professional Plus - 2024 - License Key is not working (Software purchased from Office gsm)
I purchased Microsoft Office LTSC Professional Plus - 2024 from https://officegsm.com on January 17, 2026 at 04:29:47 AM PST, OfficeGSM. I received an email from ******@officegsm.com informing of the purchase: Product: Microsoft Office 2024 Professional…
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,207 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 59%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
0 answers
how do i fix keyboard shortcuts
About a week ago, i unknowingly disabled my keyboard shortcuts that i use all the time (i.e. ctrl + c, v, r, d, etc). even the copy and past using the right click on the mouse doesn't work. all of those functions/shortcuts work in other microsoft…
Microsoft 365 and Office | Excel | For business | Windows
Microsoft 365 and Office | Excel | For business | Windows
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
21,016 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 94%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
1 answer
Citing AI search index
Hi, I am building a RAG based solution in Microsoft Foundry with Azure AI Search. I have used crawler for getting the files from specific website with the metadata having also a link from where the information was crawled (set as retrievable from index).…
Foundry Agent Service
Foundry Agent Service
A fully managed platform in Microsoft Foundry for hosting, scaling, and securing AI agents built with any supported framework or model
121 questions
asked
2026-09-25T16:56:31.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Martin Kafka
40
Reputation points
answered
2026-09-25T17:47:58.0766667+00:00
David Seabrook
0
Reputation points
2 answers
One of the answers was accepted by the question author.
DKIM in M365 - Mydomain.com vs Mydomain.onmicrosoft.com
Google reveals the title is taken from a Spiceworks thread. The question relates to an o365info article "Add DKIM and DMARC for onmicrosoft.com domain in Microsoft 365". Performing this in M365 will generate another set of DKIM CNAME…
Exchange Online
Exchange Online
A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.
7,415 questions
asked
2026-09-24T17:56:38.9433333+00:00
Laurie Stearn
151
Reputation points
commented
2026-09-25T17:47:15.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivory
1,580
Reputation points
Independent Advisor