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When I am scrolling through a long list of project files, if I don't pick a folder or keep scrolling, the display will jump back up to the top and I have to start all over again. This has apparently been a bug since Windows 10 because I see solutions suggested in a Google search. The solution suggested for the 10 system does not work for 11. The suggested solution for 10 is uncheck the "Automatically pick an accent color from my background option" check box under Choose your accent color which I assume is equivalent to choosing "Manual" in the "Auto/Man" selection of Accent Color in Windows 11.
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What is the cure for windows 11?
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None of these solutions work, nor have any other solutions I have found throughout my searches.
I am ready to buy a Mac at this point. I regularly search through hundreds of pictures and documents and it has gotten intolerable.
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Windows 11 Home. Up to date. Tried this. Sounded promising. But. No joy.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 22%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOE%3C/text%3E%3C/svg%3E)
Same. finally, do you solve the problem?
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Anyone figure this out yet? Or is this a bug?
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I have 3 Dell PC's on Win 10 and a Lenovo on Win 11 and all have this same problem. This only started maybe a year ago.
So my question to MS is WTF?? Why can't you fix this??
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My desktop, still on Win7 doesn't have this issue. My laptop on Win11 doesn't have this issue. My wife's desktop on Win10 does have this issue VERY frustrating for her. I tried the proposed solutions about background colors and quick access on the wife's computer with no success. I checked what was set differently on my laptop that does not have the problem and her desktop. The difference is I use a set background picture. Her desktop was set to Slideshow and to change the picture every minute. I reset her computer to Picture instead of Slideshow and so far so good. Turn off Slideshow and see if that helps.
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Following seems to work for me:
That's it. Enjoy!
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How has this not been fixed yet!? I will send you my computer so you can see that it isn't a mouse issue.
That said... How many people here are having this issue with a DELL computer? Mine is an XPS 15. I would be curious if this issue is a Dell driver/firmware issue.
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It's not a hardware issue at all, but they want you to think its not a OS issue and getting anyone from Microsoft on the phone to get help takes an act of God! I tried opening folders in separate windows which sometimes works and I don't understand why, but usually it doesn't. I wish I never upgraded from Windows 10 to Windows 11, biggest case of buyers remorse I've ever had and the upgrade was free!
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Windows Explorer snaps back to the top of the list every time I open a file or copy/paste a file. Is it a "smart" feature no one asked for or a demostration of software programming incompetence? If I wanted to be at the top of the list I would scroll up all by my wittle self. [obscenities] If my folder has 336 files, it's a bunch of non-ergonomic additional mouse clicks and drags that I have to do each time to get back to the file I was looking at before "the snap". Is Microsoft's end goal to give all of their users carpal tunnel?
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from time to time I look up this issue and I still have on my Windows 10 laptop and now on my new Windows 11 laptop. Windows File Explorer still jumps to the top and is still annoying as it is still in Windows 10.
I do wish someone would resolve this issue please
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As someone stated above, this is not a Mouse problem: I get precisely the same behavior using the laptop's touchpad as I see when using a wireless mouse.
Also, it is not strictly a File Explorer problem: I see precisely the same behavior when attempting to scroll through any page and level in the Windows 11 Settings menus. I do not see it on any other installed program or app.
Curiously, my wife and I have two identical Dell Inspiron 16 7610 Laptops, running Windows 11 Home Ver 22H2, installed 11/03/2022, Build 22621.2283, last updated 09/13/2023. I have not experienced the issue on my device (knock on wood!), and I discovered today that my wife has been dealing with it for several months. Is there no way to escalate this to Microsoft??
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I have the same problem with Windows 11 and have tried everyone's suggestions to date without success. I think that it's time to switch to a different OS.
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This is why I am not moving onto Win 11. Same problem exists.
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I have Windows 11, Home Edition and this has been a problem I have been coping with since I got my Razer laptop last year. Microsoft, please deal with this!!!
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I have been seeing this frustrating issue in Windows dating back to Win95 both on pc's at work (enterprise type environment) and at home and in every iteration of Windows since. I have tried every suggestion I came across to resolve it to no avail.
I am convinced Microsoft does not care about the problem. Please fix it!
Ken G
Edmonton
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This is a ridiculous situation. This bug (I assume its a bug since I cant fathom any programmer thinking it's a good idea to step on a user's explorer), is more than frustrating, it interferes with my productivity. Not only does it scroll back to the top on me as I'm delving deep into my directory structure, it rolls up as well after I minimize and come back later. And that Microsoft hasn't fixed this problem yet is in itself a scathing indication of how poorly some departments are run. The head of the programming team for explorer, and indeed to project manager, should be fired for gross incompetence. Get with it Microsoft, give a hoot about the customers who support your company by buying and using your product!
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None of those steps did resolve the issue. Windows is just pathetic.