Windows 11 File Explorer jumps to top when scrolling

RMT4160 66

When I am scrolling through a long list of project files, if I don't pick a folder or keep scrolling, the display will jump back up to the top and I have to start all over again. This has apparently been a bug since Windows 10 because I see solutions suggested in a Google search. The solution suggested for the 10 system does not work for 11. The suggested solution for 10 is uncheck the "Automatically pick an accent color from my background option" check box under Choose your accent color which I assume is equivalent to choosing "Manual" in the "Auto/Man" selection of Accent Color in Windows 11.

JOHN ROFF 0 Reputation points

2023-01-24T04:17:49.76+00:00

What is the cure for windows 11?
Jeff Classen 10 Reputation points

2023-02-27T19:58:10.4+00:00

None of these solutions work, nor have any other solutions I have found throughout my searches.

I am ready to buy a Mac at this point. I regularly search through hundreds of pictures and documents and it has gotten intolerable.
raju pattathil 35 Reputation points

2023-03-13T13:02:36.7766667+00:00
Open Settings.

Click on Personalization.

Click on Start.

Turn off the Show recently opened items in Jump Lists on Start or the taskbar and in File Explorer Quick Access toggle switch. Quick tip: If you want to reset the view, turn the toggle switch off and on again.
Harold Leggett 0 Reputation points

2023-03-27T21:11:14.75+00:00

Windows 11 Home. Up to date. Tried this. Sounded promising. But. No joy.
oscar eduardo suarez 0 Reputation points

2023-05-06T20:03:21.37+00:00

Same. finally, do you solve the problem?
Ernesto 0 Reputation points

2023-06-10T22:01:01.7+00:00

Anyone figure this out yet? Or is this a bug?
Patrick 5 Reputation points

2023-06-17T18:15:12.8566667+00:00

I have 3 Dell PC's on Win 10 and a Lenovo on Win 11 and all have this same problem. This only started maybe a year ago.

So my question to MS is WTF?? Why can't you fix this??
Richard Thomas 0 Reputation points

2023-08-15T14:54:29.01+00:00

My desktop, still on Win7 doesn't have this issue. My laptop on Win11 doesn't have this issue. My wife's desktop on Win10 does have this issue VERY frustrating for her. I tried the proposed solutions about background colors and quick access on the wife's computer with no success. I checked what was set differently on my laptop that does not have the problem and her desktop. The difference is I use a set background picture. Her desktop was set to Slideshow and to change the picture every minute. I reset her computer to Picture instead of Slideshow and so far so good. Turn off Slideshow and see if that helps.
Frodo 0 Reputation points

2023-09-26T09:40:47.8433333+00:00
Following seems to work for me:

Go to Explorer Options > View > Advanced settings > When typing into list view

Select "Automatically type into the Search Box"

Click "OK"

That's it. Enjoy!
Drew Smith 0 Reputation points

2023-10-05T05:47:17.72+00:00

How has this not been fixed yet!? I will send you my computer so you can see that it isn't a mouse issue.

That said... How many people here are having this issue with a DELL computer? Mine is an XPS 15. I would be curious if this issue is a Dell driver/firmware issue.
Mike Wooton 5 Reputation points

2023-10-05T15:17:50.4766667+00:00

It's not a hardware issue at all, but they want you to think its not a OS issue and getting anyone from Microsoft on the phone to get help takes an act of God! I tried opening folders in separate windows which sometimes works and I don't understand why, but usually it doesn't. I wish I never upgraded from Windows 10 to Windows 11, biggest case of buyers remorse I've ever had and the upgrade was free!
Anger 5 Reputation points

2023-10-10T02:32:42.44+00:00

Windows Explorer snaps back to the top of the list every time I open a file or copy/paste a file. Is it a "smart" feature no one asked for or a demostration of software programming incompetence? If I wanted to be at the top of the list I would scroll up all by my wittle self. [obscenities] If my folder has 336 files, it's a bunch of non-ergonomic additional mouse clicks and drags that I have to do each time to get back to the file I was looking at before "the snap". Is Microsoft's end goal to give all of their users carpal tunnel?

17 answers

Pete Holmes 0 Reputation points

2024-04-07T11:37:17.4266667+00:00

I understand that this thread refers to Windows 11. However, I have seen similar concerns from Windows 7 & 10 users - I use Windows 7. The problem has been bugging me for a coouple of weeks & was still an issue even after changing various settings and powering down my keyboard & mouse (both wireless) etc. Then it occurred to me that I hadn't tried powering down the usb mouse/keyboard wireless receiver. Once I'd removed & re-inserted the receiver all was well again.
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Patrick M 0 Reputation points

2024-06-04T07:14:47.9866667+00:00

I found unfortunately this seems to be tied to explorerpatcher that a lot of us use to use the vastly superior windows 10 start menu instead of the windows 11 one. If I have explorerpatcher installed I have this problem unless I enable the option EnableSysListView32 for explorer views in explorerpatcher which makes explorer look like crap and have way too much padding, but it solves the jump issue. So maybe the explorerpatcher people somehow have the automatically choose accent color forced on someone that was the original cause of this issue in windows 10.

edit: It seems like unchecking "choose accent color automatically" does not work to fix this if explorerpatcher is installed, but 1) uninstalling explorerpatcher, 2) unchecking "choose accent color automatically" and then 3) reinstalling explorerpatcher seems to have solved it, at least for me!.

Note this solution won't apply if you are not using explorerpatcher.
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Windows 11 File Explorer jumps to top when scrolling

17 answers