No access When I tried to access Azure Active Directory with 1 Month Trial

Question

No access When I tried to access Azure Active Directory with 1 Month Trial

Market Research Corridor 1

How do I access the AAD?

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2022-12-02T18:37:35.883+00:00

@Market Research Corridor
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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2 answers

Your answer

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2022-12-02T18:37:35.883+00:00

@Market Research Corridor
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

----------

Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Answer 1

Carlos Solís Salazar 18,196 MVP Volunteer Moderator

Hi @Market Research Corridor

Thank you for asking this question on the **Microsoft Q&A Platform. **

You can access your Azure Active Directory at https://aad.portal.azure.com/

Open incognito Windows in your browser, and login into your Azure Active Directory Portal. Sometimes, browser extension causes that kind of issue.

You don't specify what kind of trial you have, but Azure Active Directory, by default is free.

If you still have the issue, please share the error that you are receiving and what is the 1 month's trial that you have.

Hope this helps!

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Market Research Corridor 1 Reputation point

2022-11-25T13:23:40.707+00:00

Please Find the attached file as I tried with incognito but the error is same.
Carlos Solís Salazar 18,196 Reputation points MVP Volunteer Moderator

2022-11-26T11:28:52.21+00:00

Are you trying to login with an external account?

The error AADSTS50020 indicates that your user does not exist in that tenant

Does any of these comments make sense to you?

Can you provide more context for your Azure AD settings?

Hope this helps!
Market Research Corridor 1 Reputation point

2022-11-28T03:59:26.7+00:00

Aaahhhh, I can not understand you what you are talking about. Firstly about Screenshots then I must tell that I have only this account where I want and I logged in with trial offer so no any other account I have for this. Secondary about you question, Can you provide more context for your Azure AD settings? then please tell me more what you want, I am not able to understand you.
Carlos Solís Salazar 18,196 Reputation points MVP Volunteer Moderator

2022-11-30T16:25:27.45+00:00

If you are the tenant admin and have been locked out, you should raise a support ticket with Azure.

Portal - https://learn.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request

Global Support Phone Numbers - https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

@Market Research Corridor
Thank you for your post and for your time and patience throughout this issue!

Error Message:
AADSTS50020: User account '{EmailHidden}' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application '...cbdf3c' (Azure Portal) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

As shared by @Carlos Solís Salazar , from the Error AADSTS50020 - User account from identity provider does not exist in tenant documentation, your specific issue would be related to Cause 4 - Guest user wasn't invited.

Because the live.com user that you're logging in with doesn't belong to the Azure AD tenant. You'll need to sign in with a user that's part of the tenant, or have an Admin re-invite you as a Guest user using your live.com email address. If your user is still part of the tenant, you can also try logging in through a Private Browser to see if that resolves your issue.

If you just created your Azure AD tenant with the Azure Free Trial, I'd also make sure you're in the correct tenant by navigating to the Azure portal settings and preferences and confirming you're in the correct directory.

If you're still having issues with your Azure Free Trail, I'd recommend contacting our sales team to see if they can help troubleshoot any Azure Free Trial issues.

Additional Links:
Azure Free Trial Sign-up Portal
Azure Pay-As-You-Go Sign-up Portal
Azure Free Trial Offer
Azure Pay-as-you-go Offer

I hope this helps!

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

JamesTran-MSFT 36,911 Reputation points Microsoft Employee Moderator

2022-12-01T17:50:58.013+00:00

@Market Research Corridor
I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

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No access When I tried to access Azure Active Directory with 1 Month Trial

2 answers

Your answer