"Your organization needs more information to keep your account secure" stuck

Nate 6 Reputation points
2022-12-08T17:16:10.223+00:00

When attempting to log into the azure portal I am prompted with "your organization needs more information to keep your account secure"
268630-image.png

By clicking next it appears to be loading, but never moves on:
268731-image.png

I was able to log in just last week.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
19,681 questions

8 answers

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  1. Dillon Silzer 54,731 Reputation points
    2022-12-08T18:09:37.72+00:00

    Hi @Nate

    1) "I was able to log in just last week."

    The only way you will be asked again is if your Admin has reset your contact methods or changed settings.

    2) Try clearing your browser cache or try a different browser. The Next button issue sounds browser related, not Azure AD/MFA.

    If this is helpful please accept answer.

    1 person found this answer helpful.
  2. JamesTran-MSFT 36,461 Reputation points Microsoft Employee
    2022-12-12T22:02:52.823+00:00

    @Nate
    I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer.

    Issue:
    When attempting to log into the Azure Portal you were prompted with Your organization needs more information to keep your account secure. However, after clicking "Next" the page was stuck loading.
    269792-image.png

    Solution:
    Since your account was still logged in on another machine, you were able to log in using that machine.

    You also followed steps found in another post:

    1. Azure Active Directory > Properties
    2. Manage security defaults
    3. set Enable security defaults to No

    If you have any other questions, please let me know.
    Thank you again for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

    1 person found this answer helpful.
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  3. Nate 6 Reputation points
    2022-12-08T18:27:37.743+00:00

    I was lucky and my account was still logged in on another machine.
    I followed the steps found in another post:

    Azure Active Directory > Properties
    Manage security defaults
    set Enable security defaults to No

    I am now able to log in to my account from another machine again.

    0 comments
  4. Marc van Gorp 0 Reputation points
    2023-01-23T09:27:49.1666667+00:00

    @JamesTran-MSFT

    This is not a solution but a workaround. It would be great when a solution would be implemented!

    I believe this setting is set to Yes by default as stated in the Microsoft documentation.

    "If your tenant was created on or after October 22, 2019, security defaults may be enabled in your tenant."

    Source: [https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/concept-fundamentals-security-defaults#enabling-security-defaults

    0 comments
  5. h3nryza 0 Reputation points
    2023-03-15T00:13:16.6266667+00:00

    I'm totally stuck at this moment.

    Only have one account, logged out and when trying to get back in now it just stays on that loop forever turning, so I can't even add anyone else

    0 comments