do new profiles sync in macOS once is enrolled? Intune

asked 2023-01-19T12:59:23.69+00:00
Julian.Restrepo 0 Reputation points

Hello, I'm new to Microsoft Intune, the issue I'm having is I enrolled a mac, and the profiles created applied normally but after the enrollment, the new profile I created doesn't apply/download to the mac.

Microsoft Intune MacOs
Microsoft Intune MacOs
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.MacOs: A family of Apple operating systems for the Apple Mac line of computers.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. answered 2023-01-20T05:24:06.8566667+00:00
    Crystal-MSFT 19,331 Reputation points Microsoft Employee

    @Julian.Restrepo, Thanks for posting in Q&A.

    For the enrolled device, the policy or profile will be gotten on its next scheduled check in with Intune service. For MacOS, the refresh cycle is 8 hours. Here is a link with more details for the reference:

    https://learn.microsoft.com/en-us/mem/intune/configuration/device-profile-troubleshoot#how-long-does-it-take-for-devices-to-get-a-policy-profile-or-app-after-they-are-assigned

    To reduce the time, you can sync device to force the device to check in with Intune. Here is the link with the steps for your reference:

    https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-sync

    https://learn.microsoft.com/en-us/mem/intune/user-help/sync-your-device-manually-macos

    Hope it can help.


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