do new profiles sync in macOS once is enrolled? Intune

Question

Hello, I'm new to Microsoft Intune, the issue I'm having is I enrolled a mac, and the profiles created applied normally but after the enrollment, the new profile I created doesn't apply/download to the mac.

Answer 1

@Julian.Restrepo, Thanks for posting in Q&A.

For the enrolled device, the policy or profile will be gotten on its next scheduled check in with Intune service. For MacOS, the refresh cycle is 8 hours. Here is a link with more details for the reference:

https://learn.microsoft.com/en-us/mem/intune/configuration/device-profile-troubleshoot#how-long-does-it-take-for-devices-to-get-a-policy-profile-or-app-after-they-are-assigned

To reduce the time, you can sync device to force the device to check in with Intune. Here is the link with the steps for your reference:

https://learn.microsoft.com/en-us/mem/intune/remote-actions/device-sync

https://learn.microsoft.com/en-us/mem/intune/user-help/sync-your-device-manually-macos

Hope it can help.

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