Can't buy Communication Services Toll-free phone number.

Question

Currently I don't have any phone numbers and I want to buy Toll-free one but can't because of the error. What I need to do to be allow-listed to buy the phone number?

Answer 1

Hi @Yuriy Cherkasov

To acquire a phone number, you need to be on a paid Azure subscription. Phone numbers can't be acquired on trial accounts or by Azure free credits.

Additional details on eligible subscription types are as follows:

Toll-Free and Local (Geographic)	Modern Customer Agreement (Field and Customer Led), Modern Partner Agreement (CSP), Enterprise Agreement*
Short-Codes	Modern Customer Agreement (Field Led) and Enterprise Agreement**

• Allowing the purchase of Italian phone numbers for CSP and LSP customers is planned only for General Availability launch.

** Applications from all other subscription types will be reviewed and approved on a case-by-case bases.

Please reach out to acstns@microsoft.com for assistance with your application if you aren't able to purchase one through the Azure portal. You can view this Azure Documentation for more information.

Hope that helps. Please let us know if you have further questions

Thanks,

Grace