How to clear Azure AD metadata to sync the changes across all the M365 apps?

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How to clear Azure AD metadata to sync the changes across all the M365 apps?

Vinod Survase 4,801

This question is coming from a point when we make changes in any of the attributes in Azure AD for user accounts and it does not reflect with changes for example when we change User display name and it does not show in Teams after all changes and doing basic troubleshooting and then we have to clear or sync the metadata from Azure AD. Also similar for profile picture as well in Teams.

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Answer 1

Vasil Michev 123.6K MVP Volunteer Moderator

There is no single/easy solution here, as different apps handle things differently. Teams is a known offender, in some scenarios taking up to few weeks to update data. And in some scenarios the issue is with the backend caching, so there's nothing you can do on your end but wait.

Other apps might also misbehave, i.e. Outlook requires a profile reconfiguration to reflect changes in primary SMTP address values and such.

Vinod Survase 4,801 Reputation points

2023-03-21T08:26:28.22+00:00

Hi @Vasil Michev , Thanks for your answer on this. What would you recommend when there is situation where we wants to resolve such issues for Teams app specifically?
Vasil Michev 123.6K Reputation points MVP Volunteer Moderator

2023-03-21T08:42:58.3866667+00:00

Again, depends on the issue. Clearing the Teams local cache, or logging in from a private session in the browser can be used in some cases in order to confirm the updated metadata is correctly reflected. In others, the changes will be cached on the backend and there's nothing you can do but wait. Prime example of this is changing the profile picture in Teams.
JamesTran-MSFT 37,226 Reputation points Microsoft Employee Moderator

2023-03-23T16:18:22.3533333+00:00

@Vinod Survase

I just wanted to check in and see if you had any other questions or if you were able to resolve this issue?

If you have any other questions, please let me know. Thank you for your time and patience throughout this issue.

If the information helped address your question, please Accept the answer. This will help us and also improve searchability for others in the community who might be researching similar information.
Vinod Survase 4,801 Reputation points

2023-03-24T01:30:12.22+00:00

Hi @Vasil Michev , I just wanted know if there anything for us to sync or clear the caching from backend for apps like Teams and others when there is such issue? How can do this or do need to raise ticket with Microsoft support and get this done from their end?
Vasil Michev 123.6K Reputation points MVP Volunteer Moderator

2023-03-24T06:58:10.3866667+00:00

There's nothing you can do to speed up the backend sync, and at least in the case of Teams, even support wont be able to help - it's by design.
Vinod Survase 4,801 Reputation points

2023-03-26T05:37:59.1066667+00:00

Thanks @Vasil Michev and @JamesTran-MSFT , Just wanted to know if its by design then there should be a timeframe or timeline which should take care of this like within a certain period everything will be synced and there is no issue as we see most of the time such issue occurs in large cloud environments. Is there anything we can expect to be happen automatically in certain hours like 5 or 10 or may be more than that.

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How to clear Azure AD metadata to sync the changes across all the M365 apps?

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