The Organization Chart tab does not load for M365 users. (Outlook build 16130.20306)

Question

The Organization Chart tab does not load for M365 users. (Outlook build 16130.20306)

Moshiur (Moshiur Khan) 80

A client recently updated their outlook application to client build 16130.20306 and has been unable to view their organizational chart since. This has been an issue for most M365 users of which he is one and it doesn't seem to be an issue in the web client. Steps I tried:

Attempted M365 online repair.
Cleared Outlook cache.

None of the steps helped in remediating this issue.

Faery Fu-MSFT 19,861 Reputation points Moderator

2023-04-11T02:11:20.5733333+00:00

Hi @Moshiur (Moshiur Khan) ,

Are you referring to the Org Explorer icon in the left app bar or the Organization tab of the contact card? Please provide specific screenshots for us to analyze.

Also, does this issue only happen to the Outlook client?
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-11T03:31:10.2366667+00:00

Hi @Faery Fu-MSFT , I'm referring to the Organization tab in the contact card and yes it is only happening with the outlook desktop client.
I don't have access to the client at the moment, I will send a screenshot when I can.
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-13T07:40:25.3066667+00:00

As requested, here some screengrabs of the issue. User information hidden for obvious reasons. Please let me know if anyone found a fix for this.

Image below is from the web client where everything is working as intended.

And this one below is from the desktop client.
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-22T02:17:57.5633333+00:00

@Faery Fu-MSFT Hi, the thread you linked doesn't really come with a proper resolution. Simply rolling back updates everytime the orgtab doesn't work or outlook client has performance issues sounds counter intuitive. While this temporarily works, please let me know if there is a proper way to resolve this issue.
Schwab Stefan (IFAP BE DEV) 0 Reputation points

2023-08-08T06:17:33.1933333+00:00

Same issue here and problem still not resolved. It seems like the organization few in outlook (when clicking on a contact) is not leading and the ORG chart is not shown. Is there any update from Microsoft when they will fix this? It is going on lie this for months already.
Phil Bossman 5 Reputation points

2023-08-18T14:25:22.3966667+00:00

For those who find this article in the future.

I've previously called support about this issue, and they stated this is a known issue and the recommendation was to hold Office 365 at version 16.0.16026.20238 or below.

Support even referenced this question in their response that it's a known issue

Support stated that I should check back each month and check if new versions resolve the issue and they could not give any further update.

So I've been checking every month... and to my great relief, the latest Monthly Enterprise version 16.0.16529.20226 does NOT have this problem. Our org uses the Monthly Enterprise channel, I've not tested any other version from https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

I'm going to roll this version out to my pilot users. I'll make sure no new issues are found, but I'm glad I can get back to the latest version and not have to freeze on a particular version.

~ Regards

Phil

From Support: Hello Phil, Here is the link:

https://learn.microsoft.com/en-us/answers/questions/1212673/the-organization-chart-tab-does-not-load-for-m365
Contact card not showing organization and memberships details - Microsoft Community Thanks again,
Ni*** K**** S***** | Support Engineer | Exchange On-Premises| Microsoft Corporation
Moshiur (Moshiur Khan) 80 Reputation points

2023-08-18T14:59:15.9233333+00:00

Thanks Mr. Phil! Thats very insightful.

4 answers

Your answer

Faery Fu-MSFT 19,861 Reputation points Moderator

2023-04-11T02:11:20.5733333+00:00

Hi @Moshiur (Moshiur Khan) ,

Are you referring to the Org Explorer icon in the left app bar or the Organization tab of the contact card? Please provide specific screenshots for us to analyze.

Also, does this issue only happen to the Outlook client?
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-11T03:31:10.2366667+00:00

Hi @Faery Fu-MSFT , I'm referring to the Organization tab in the contact card and yes it is only happening with the outlook desktop client.
I don't have access to the client at the moment, I will send a screenshot when I can.
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-13T07:40:25.3066667+00:00

As requested, here some screengrabs of the issue. User information hidden for obvious reasons. Please let me know if anyone found a fix for this.

Image below is from the web client where everything is working as intended.

And this one below is from the desktop client.
Moshiur (Moshiur Khan) 80 Reputation points

2023-04-22T02:17:57.5633333+00:00

@Faery Fu-MSFT Hi, the thread you linked doesn't really come with a proper resolution. Simply rolling back updates everytime the orgtab doesn't work or outlook client has performance issues sounds counter intuitive. While this temporarily works, please let me know if there is a proper way to resolve this issue.
Schwab Stefan (IFAP BE DEV) 0 Reputation points

2023-08-08T06:17:33.1933333+00:00

Same issue here and problem still not resolved. It seems like the organization few in outlook (when clicking on a contact) is not leading and the ORG chart is not shown. Is there any update from Microsoft when they will fix this? It is going on lie this for months already.
Phil Bossman 5 Reputation points

2023-08-18T14:25:22.3966667+00:00

For those who find this article in the future.

I've previously called support about this issue, and they stated this is a known issue and the recommendation was to hold Office 365 at version 16.0.16026.20238 or below.

Support even referenced this question in their response that it's a known issue

Support stated that I should check back each month and check if new versions resolve the issue and they could not give any further update.

So I've been checking every month... and to my great relief, the latest Monthly Enterprise version 16.0.16529.20226 does NOT have this problem. Our org uses the Monthly Enterprise channel, I've not tested any other version from https://learn.microsoft.com/en-us/officeupdates/update-history-microsoft365-apps-by-date

I'm going to roll this version out to my pilot users. I'll make sure no new issues are found, but I'm glad I can get back to the latest version and not have to freeze on a particular version.

~ Regards

Phil

From Support: Hello Phil, Here is the link:

https://learn.microsoft.com/en-us/answers/questions/1212673/the-organization-chart-tab-does-not-load-for-m365
Contact card not showing organization and memberships details - Microsoft Community Thanks again,
Ni*** K**** S***** | Support Engineer | Exchange On-Premises| Microsoft Corporation
Moshiur (Moshiur Khan) 80 Reputation points

2023-08-18T14:59:15.9233333+00:00

Thanks Mr. Phil! Thats very insightful.

Answer 1

Updating this QA as I am yet to hear from Faery regarding whether the solution is a short term risk for vulnerabilities, but the link provided:
https://answers.microsoft.com/en-us/outlook_com/forum/all/contact-card-not-showing-organization-and/fa27985e-f702-4648-8a0a-0cfda38b0ede

A rough summary comes to rolling back the desktop update to a version where the Organization Card is available, which I do not believe to be a proper solution as the latest desktop updates are to mitigate any vulnerabilities and improve performance.
As per the latest update released 25th April, I will be watching if the issue is resolved.

Please note this is only an issue shown in the Click-2-Run version.

Hopefully we approach a better solution,
~Cheers

-Moshiur

Answer 2

Faery Fu-MSFT 19,861 Moderator

Hi @Moshiur (Moshiur Khan) ,

Have you recently updated the user profile from SharePoint Admin center? Generally, it is recommended to update “Manager” information from Azure admin center > Users rather than the user profile from SharePoint admin center, as the profile information is one way sync from Azure to SharePoint User Profile. If you made change in SharePoint User Profile, it won’t sync to Azure user. In this case, I suggest you can go Azure Active Directory admin center > Users > Select the user > check whether the Manger field under Job Information section is fulfilled correctly.
Capture

Besides, you can try updating the oab and see if it works: Go to Send/ Receive > Send/Receive Groups > Download Address Book.
If there is any update, please let me know.

Jason Worthen 0 Reputation points

2023-04-27T17:48:03.9433333+00:00

I got this issue too but it only 1 user. Its not related to the Azure Post. That would apply if this didnt work at all on a global scale. this is more of a outlook client issue. I tried to rebuild profile and no change so something else.

Answer 3

Nashiri , Mohammed T 106

Hello, we have the same issue for outlook 2019. After update the new version

Answer 4

Faery Fu-MSFT 19,861 Moderator

Hi @Moshiur (Moshiur Khan) ,

Noticed that the version you are using is not the latest, it is recommended that you update Outlook (File >Office Account > Update Options > Update Now) to the latest version to see if it is fixed in the new version: Update history for Microsoft 365 Apps (listed by date)
If you have any further updates on this issue, please feel free to post back.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Moshiur (Moshiur Khan) 80 Reputation points

2023-04-17T06:56:14.02+00:00

Hi @Faery Fu-MSFT , I have applied an update to the outlook client and it seems the issue still persists. Please let me know what steps I should take moving forward.
Faery Fu-MSFT 19,861 Reputation points Moderator

2023-04-21T08:00:30.51+00:00

Hi @Moshiur (Moshiur Khan) ,

I am writing to see how everything is going on with this thread.

According to my research, this issue is mentioned in a similar thread: https://answers.microsoft.com/en-us/outlook_com/forum/all/contact-card-not-showing-organization-and/fa27985e-f702-4648-8a0a-0cfda38b0ede

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The Organization Chart tab does not load for M365 users. (Outlook build 16130.20306)

4 answers

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