Outlook doesn't want to load

Migdalia Del Pino - Milly 0 Reputation points
2023-04-16T21:04:06.5933333+00:00
UTC Date: 2023-04-16T20:50:51.673ZClient Id: B72334DD3F8D48FCBCD6BDCB0D17C7DFSession Id: d0dcb849-3b00-41df-8eb3-fe4c65dffd39Client Version: 20230407001.12BootResult: cdnErrorFailed resource: https://res.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.jsBack Filled Errors: Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.(error: https://res-h3.public.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.js):undefined|Unhandled Rejection: ChunkLoadError: Loading chunk 414284 failed.(error: https://res.cdn.office.net/owamail/20230407001.12/scripts/owa.SharedBoot.m.js):undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefined|undefined:undefinederr: Error: Failed to load javascript.esrc: Scriptet: ClientErrorestack: Error: Failed to load javascript.    at P.onLoadFailed (https://outlook.live.com/mail/0/?bO=1&sessionId=d0dcb849-3b00-41df-8eb3-fe4c65dffd39:2:21874)    at https://outlook.live.com/mail/0/?bO=1&sessionId=d0dcb849-3b00-41df-8eb3-fe4c65dffd39:2:20639
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Faery Fu-MSFT 17,381 Reputation points Microsoft Vendor
    2023-04-17T06:13:33.0733333+00:00

    Hi @Migdalia Del Pino - Milly , What is the current version of Outlook ( File > Office Account > About Outlook )? Make sure that you have upgraded the Outlook to the current latest version. Given this case, it is recommended you try the following troubleshooting:

    1. Open Outlook in safe mode: Start Outlook in safe mode (press win + R and type : outlook.exe /safe) and check the result. If it works in Safe Mode, then the is likely to be a conflicting or corrupt add-in. Disable all add-ins and then open Outlook to confirm, if it works then enable add-in one by one until you get to the one which stops Outlook.
    2. Repair office from control panel
    3. Create a new profile and check the result: Go to Control Panel > Mail > Show Profiles. Select the profile that you want to remove, and then select Remove. Then select Add, type a name for the new profile in the Profile Name box.

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