Still not fix ‘no internet’ connection bug in Windows 10 2004 (OS Build 19041.546)

EcoAxis 356

I ever posted this issue on MS TechNet and someone told me that it’s a bug on version 2004 from Microsoft. Then nothing can do.

So I tried this.
“HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet”
Modify “EnableActiveProbing” and change the value from ‘0’ to ‘1’.

Result: Not help. It only works successfully for every several computer start.

Recently, I find this bug is fixed from below info.

Update fixes Windows 10 bug that ruins your internet connection
https://www.windowslatest.com/2020/10/02/update-fixes-windows-10-bug-that-ruins-your-internet-connection/

https://support.microsoft.com/en-us/help/4577063/windows-10-update-kb4577063

• Addresses an issue that might prevent applications from opening or cause other errors when applications use Windows APIs to check for internet connectivity and the network icon incorrectly displays “No internet access” in the notification area. This issue occurs if you use a group policy or local network configuration to disable active probing for the Network Connectivity Status Indicator (NCSI). This also occurs if active probing fails to use a proxy and passive probes fail to detect internet connectivity.

After upgrade my PC to OS Build 19041.56. The issue is not solved. It only works normal for every several computer start.
If 'no internet' issue happens, I can't syn email normally on Outlook / Open onedrive files from Excel / Spotify app failed.

Please help.

p.s. How can I get email notification if someone answer from this new forum?

Chris Colwell 11 Reputation points

2021-07-21T19:40:15.307+00:00

I struggled with this issue, wE use infoblox end point protection. Even if you don't this article is worth a read:https://docs.infoblox.com/display/BloxOneThreatDefense/Best+Practices+for+Endpoint

No Internet Access Warning Message in Windows

In some rare circumstances, BloxOne Endpoint can make Windows incorrectly display a “No Internet Access” warning, although the connectivity is working fine. This is caused by a limitation in Microsoft Network Connectivity Status Indicator (NCSI) feature.

NCSI uses Active DNS probes to validate internet connectivity on each network interface. However, these DNS checks are restricted and NCSI will refuse to send them to a DNS server on a different interface (such as 127.0.0.1). Since BloxOne Endpoint runs a DNS forwarder on the loopback interface (127.0.0.1) as part of its core operation, these specific checks are not compatible with endpoint. This limitation does not cause any problem in majority of the environments, because Windows also performs some other checks to validate the connectivity.

To remedy this situation if it occurs in your configuration, do the following. NOTE: This fix must be deployed to the Local Group Policy.

Locate gpedit.msc. The setting for gpedit.msc within "Computer Configuration -> Administrative Templates -> Network -> Network Connectivity Status Indicator".
Enable the 'Specify Global DNS' setting.
Run gpupdate /force.
Reboot your system. A reboot is required to clear the existing issue.
Roy Hildestad 1 Reputation point

2022-06-09T20:56:15.17+00:00

I tried a few of the fixes listed in this threat.
But, in my case, what was wrong was a typo in the registry "Data" for "ActiveWebProbeContent".
See the attached image. The value was "MicrosoftPConnect Test" instead of "Microsoft Connect Test".

I'm absolutely sure this typo was not entered by the user, a helpful friend, or myself.
It's got to be in some recent Windows 10 update.

The machine is an ASUS desktop.
Windows 10 Ver 21H1, Build: 1043.1706 Experience Pack: 120.2212.4170.0

Accepted answer

Candy Luo 12,661 Reputation points Microsoft Vendor

2020-10-16T02:45:34.593+00:00

Hi ,

Thanks for your updating. Have you checked HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator to see if there any registry keys?

Find a solution. If I connected Surfshark VPN and access Internet, then disconnect VPN. It will return to normal. 'No internet' issue will be disappeared.

Good to hear that you have solved this issue by yourself. In addition, thanks for sharing your solution in the forum as it would be helpful to anyone who encounters similar issues.

In addition ,if there is no specific event/error about the problem, it is hard for us to analyze root cause from forum support level . In such case, we need to trace network monitor to find any clues. Unfortunately, analysis of network traffic is beyond our forum support level. If the issue is urgent and you want to find the root cause, I would suggest you open a case with Microsoft where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

Here is the link:

https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

Best Regards,
Candy

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biker dude 16 Reputation points

2021-11-13T09:42:07.37+00:00

Why is there no down vote button, I ask because how is the above the accepted answer when it in fact is not an answer at all.
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25 additional answers

EcoAxis 356 Reputation points

2020-10-17T11:08:20.517+00:00

> Have you checked HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator to see if there any registry keys?

Yes.

Not need open case. Thanks for your help.

p.s. I've follow the steps in your documentation to enable e-mail notifications. Still not get email notification. Change to other email address. Still not get email notification too. :-(
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David Harron 1 Reputation point

2021-01-25T16:52:50.12+00:00

We have some users with this "no internet" issue as well, it has also been happening for months. It seems to happen more often on users using AnyConnect VPN, but we have not been able to figure out why and Cisco blames Microsoft.
It's a real pain because Outlook sees "no internet" and gives up trying to get email sometimes. Reboots usually fix it for a while, but it always comes back.
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Patrick Martin 1 Reputation point

2021-11-09T22:19:28.88+00:00

We use AnyConnect in our environment. The VPN connection is configured for posturing so the AnyConnect environment can check for compliance. This creates a delay and sometimes causes the active probe to fail. Enabling Global DNS seemed to rectify that issue since once the posturing is over a new interface can be used for DNS binding which NCSI needs.

Filip 1 Reputation point

2022-01-24T13:16:09.87+00:00

This outlook problem happens to my work laptop (win10 20H2) as well. But in my case its happening when I connect laptop with eth cable and have wifi turned off. First i thought its related to Pulsevpn but apparently it happens even without vpn connection. For some reason when wifi is off status change to "no internet" and outlook says unable to connect. Although if outlook is already running and i disable wifi afterwards and connection change to "no internet" it usually keeps online and emails are coming.
Wifi and cable goes to same physical router.
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CP61 6 Reputation points

2021-02-21T21:41:37.74+00:00

Hello,

Patches Tuesday are proposed but still no correction of this problem.

As a reminder, on our side as soon as a computer or laptop in version 2004 or 20H2 is configured with the proxy, this one with the no internet connection error.

If on the same station, we remove the proxy and authorize the station to go on the internet directly, the concern is no longer relevant but which poses security problems for us.

We are therefore obliged to format the workstations and install them in version 1909 so as not to have any more problems with the proxy activated.

When will a correction from Microsoft !!!!!
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MIchael Orechoff 1 Reputation point

2021-02-22T13:34:14.76+00:00

We may have solved the issue by adding the following to the C:\Windows\System32\drivers\etc\hosts. Since adding the entry I have not see the issue.

131.107.255.255 dns.msftncsi.com
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Diener, Patrick 6 Reputation points

2021-03-10T09:15:00.66+00:00

Seems like error still exists in 2021-03 update 20H2
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EcoAxis 356 Reputation points

2021-03-25T06:47:42.157+00:00

Yes. I started this thread and not fix it by using turn on /off vpn lately.

But solved it using simple step from MIchael Orechoff's suggestion above.

Just add an entry to hosts.txt

**131.107.255.255 dns.msftncsi.com**

sakuraime 2,321 Reputation points

2021-03-25T09:11:00.263+00:00

this one really work for me

https://www.kapilarya.com/network-icon-shows-no-internet-access-but-connected-in-windows-10

ActiveDnsProbeContent REG_SZ 8.8.4.4
ActiveDnsProbeContentV6 REG_SZ 2001:4860:4860::8844
ActiveDnsProbeHost REG_SZ dns.google
ActiveDnsProbeHostV6 REG_SZ dns.google
ActiveWebProbeHostV6 REG_SZ www.msftconnecttest.com
EnableActiveProbing REG_DWORD 1

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet

after changed .....restart .... WORK IMMEDIATELY !!! Thanks

Diener, Patrick 6 Reputation points

2021-04-19T13:45:53.557+00:00

Thanks for your replays, yeah I know there are solutions. But for me this are workarounds.

There should be a fix in the Microsoft monthly updates. If I setup a new 20H2 and apply April update issue is still present. Interesting if I apply December update (kb4593175) manually and reboot the problem is fixed.
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