Still not fix ‘no internet’ connection bug in Windows 10 2004 (OS Build 19041.546)

EcoAxis 356 Reputation points
2020-10-13T02:36:40.65+00:00

I ever posted this issue on MS TechNet and someone told me that it’s a bug on version 2004 from Microsoft. Then nothing can do.

So I tried this.
“HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet”
Modify “EnableActiveProbing” and change the value from ‘0’ to ‘1’.

Result: Not help. It only works successfully for every several computer start.

Recently, I find this bug is fixed from below info.

Update fixes Windows 10 bug that ruins your internet connection
https://www.windowslatest.com/2020/10/02/update-fixes-windows-10-bug-that-ruins-your-internet-connection/

https://support.microsoft.com/en-us/help/4577063/windows-10-update-kb4577063

• Addresses an issue that might prevent applications from opening or cause other errors when applications use Windows APIs to check for internet connectivity and the network icon incorrectly displays “No internet access” in the notification area. This issue occurs if you use a group policy or local network configuration to disable active probing for the Network Connectivity Status Indicator (NCSI). This also occurs if active probing fails to use a proxy and passive probes fail to detect internet connectivity.

After upgrade my PC to OS Build 19041.56. The issue is not solved. It only works normal for every several computer start.
If 'no internet' issue happens, I can't syn email normally on Outlook / Open onedrive files from Excel / Spotify app failed.

Please help.

p.s. How can I get email notification if someone answer from this new forum?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,617 questions
Accepted answer
  1. Candy Luo 12,656 Reputation points Microsoft Vendor
    2020-10-16T02:45:34.593+00:00

    Hi ,

    Thanks for your updating. Have you checked HKLM\Software\Policies\Microsoft\Windows\NetworkConnectivityStatusIndicator to see if there any registry keys?

    Find a solution. If I connected Surfshark VPN and access Internet, then disconnect VPN. It will return to normal. 'No internet' issue will be disappeared.

    Good to hear that you have solved this issue by yourself. In addition, thanks for sharing your solution in the forum as it would be helpful to anyone who encounters similar issues.

    In addition ,if there is no specific event/error about the problem, it is hard for us to analyze root cause from forum support level . In such case, we need to trace network monitor to find any clues. Unfortunately, analysis of network traffic is beyond our forum support level. If the issue is urgent and you want to find the root cause, I would suggest you open a case with Microsoft where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.

    Here is the link:

    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Best Regards,
    Candy

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25 additional answers

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  1. Chanuka De Vas Gunawardane 1 Reputation point
    2021-06-02T06:36:29.957+00:00

    This issue is still there. Tried every solution provided in this forum. Even upgraded to 21H1 recently but the issue is still there. We have a proxy environment and when we give direct access (which is a security concern) there is no "no internet" issue. Any new solution guys?

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  2. Abel Inglis 1 Reputation point
    2021-06-07T08:17:16.19+00:00

    We also have this issue and have not been able to pinpoint one common factor between any of the machines affected, but it is a lot of them. This problem happens if we work from home, we are connected to the VPN, or we are connected to the office Wifi. The only thing we've noticed is a ethernet LAN connection seems to stop this, which isn't an option for most users. All machines are different builds and images in our case. We even have VMs with this problem though. We've tried all the registry edits suggested here and all of them are temporary fixes in our case.

    Anybody got any new news on this problem?

  3. APS 1 Reputation point
    2021-06-08T07:53:57.543+00:00

    Hi,

    We've had the issue with Build 1909. Some clients connected via RAS didn't get any Software-Packages (ConfigMgr) via BITS. Bits Transfer checked if "Internet-Connection" was available. We've opened a case with MS.

    • We had to Enable Active Probing (through proxy) in first place.
    • Installing KB5000808 (March 2021 CU) fixed the issue.

    Now with Build 2009, we're facing the same issue again. Installing the latest Patch (KB5003173) doesn't seem to fix the issue.

    We're deploying Windows Build 2009 and once Applications should be downloaded through BITS, nothing happens. No Internet Connectivity.

    Not all clients are affected by this issue. Whether on 1909 or 2009, some clients worked, some don't.

    Looking forward for the next CU...

  4. Michael O 11 Reputation points
    2021-06-08T13:11:24.33+00:00

    What worked for me is to add an entry in the C:\Windows\System32\drivers\etc\hosts for the ActiveDnsProbeContent used in the registry. I used www.msftncsi.com ActiveWebProbeHost and the V6 entry. EnableActiveProbing = 1 must be set. I don't recall if both were needed or just the dns.msftncsi.com. I think a reboot is necessary.

    131.107.255.255 dns.msftncsi.com
    88.221.52.97 www.msftncsi.com

    This is a work around that did work for me.

    Mike

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