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Change organisation in Linux Teams client

Hamza 121 Reputation points
2020-10-15T10:10:33.687+00:00

I have changed organisation and when I launch the Teams Linux client, I am immediately taken to the old organisation's sign-in page with no option to change. I've tried deleting the cache and performing a clean install but the problem remains. Where are the organisation details being stored?

Skype for Business Linux
Skype for Business Linux
Skype for Business: A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.Linux: A family of open-source Unix-like operating systems.
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  1. Hava Fuga 101 Reputation points
    2020-10-25T19:47:24.65+00:00

    Heyu,

    So since I really needed the app, T tried some things and it works now.
    This is what I did to fix it:

    1. I first uninstalled teams by opening the .deb file (I did it with Ubuntu Software).
    2. After that I deleted the whole teams-folder with all the informations. This was the path: ~/.config/Microsoft/Microsoft Teams/
    3. If you deleted the folder "Microsoft Teams" install the app again with the .deb file
    4. At this point I could log into my new school-organization.

    I hope it was helpful.
    Tag me if you have another result.

    Kind regards
    Hava

    5 people found this answer helpful.

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  1. Sharaz Nabi 11 Reputation points
    2021-05-24T11:26:46.22+00:00

    Its really sad from microsoft :(
    Here with the same problems and no solutions fix this.

    1 person found this answer helpful.
    0 comments
  2. Ansgar RADERMACHER 6 Reputation points
    2021-06-01T16:28:45.647+00:00

    Same problem here: I can change the organization, but the client restarts after a few seconds and reverts to the original organization. The Teams client in the Windows VM works fine. The Linux client worked fine for me since about a month ago.

    1 person found this answer helpful.
    0 comments
  3. David Vukovic 6 Reputation points
    2021-07-08T23:38:56.447+00:00

    I know that a "me too" won't help much in that regard. But here it is for Fedora34

    I would thankfully provide any log or anything else that would help Microsoft to fix this issue.

    @Sharon Zhao-MSFT You said that we have to create a support request. Could you please link us where exactly to submit this request or which kind of logs we have to offer?

    Using the native app is my way to work at the company I work for. Unfortunately I have to switch to the web-based client to be able to switch organisations. This is somewhat uncomfortable and disturbs my (and others) workflow a lot.

    We do pay for using Microsoft Teams in combination with an Office 365 tenant. So, as we do pay for it, can't we expect a solution for a problem which exists since 9 months now? I wouldn't complain if it would be FOSS, where there's always "go and fix it yourself" mentality. But this isn´t FOSS. This is a closed source software we have to buy to be able to use it.

    It works for MacOS pretty fine. So it really can't be that hard to fix this issue for Linux users as well. One should really accept that Linux-based OSs aren't the "bad" OS anymore and I highly guess, there might be way more Linux users who might use Microsoft products if they would be available as native apps for Linux. But treating Linux users that way, by not providing a fix for a known and confirmed problem won't help anyone. And especially not Microsoft. And I'm not even requesting the support of a blurred screen (which would be awesome as well, but that's a "nice to have" in my case). A blurred screen isn't what I would call "basic functionality". But switching organisations is a somewhat basic functionality. Especially because the option, one is able to use it, is offered by default.

    So please either fix it (and I guess the MS-Devs know how to fix it....I can't imagine they don't) or someone might tell us how to help Microsoft to fix it (providing logs and/or more useful information).

    Thanks in advance.

    1 person found this answer helpful.
    0 comments
  4. Sharon Zhao-MSFT 25,081 Reputation points Microsoft Vendor
    2020-10-16T04:52:14.347+00:00

    @Hamza ,

    What do you mean the old organization?

    Does anyone else have the same issue?

    I guess you are guests of other organizations and you want to choose one of the organizations to log in. You could try to sign in Teams in browser with InPrivate mode.

    In general, it will take up some time to take effect.

    If the response is helpful, please click "Accept Answer" and upvote it.

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