Reopen closed Ticket (Business Support)

GIT Support 20 Reputation points
2023-05-11T23:19:18.85+00:00

How can I reopen a closed case? Our ticket has been closed and appears to have not been resolved. I have already sent some emails to all the technicians who were involved in this case but no response. I also called Microsoft support, but it looks like Microsoft support is only through Microsoft's help.microsoft.com website.

Case Details

Support for Business

Product: Windows Server 2019

Regards,

GIT

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,549 questions
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
12,457 questions
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Accepted answer
  1. Dave Patrick 426.4K Reputation points MVP
    2023-05-12T15:31:27.0366667+00:00

    Sounds good then, a card would be required to secure the contract, but I wouldn't expect it to result in charges for the case.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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6 additional answers

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  1. Dave Patrick 426.4K Reputation points MVP
    2023-05-11T23:42:55.8066667+00:00

    You'll likely need to go the same path as opening a new ticket.

    https://support.serviceshub.microsoft.com/supportforbusiness

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  2. GIT Support 20 Reputation points
    2023-05-12T15:12:33.81+00:00

    Hi Dave, thanks but I can't see this option on our case page. I have an e-mail from a Microsoft Technician who worked on our case where he said we have 1 year to reopen the case. THis case was created on Oct 7, 2022.

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  3. Dave Patrick 426.4K Reputation points MVP
    2023-05-12T15:19:16.9566667+00:00

    can't see this option on our case page

    Ok, not sure what is meant here. I'd just try following the same steps opening a new case but then explain to them the details about reopening the old case.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  4. GIT Support 20 Reputation points
    2023-05-12T15:28:31.6766667+00:00

    I got it, but to create a new case I'll have to pay for it. Why paying for a new ticket if I'm eligible to reopen the one that is not solved yet?

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