Reopen closed Ticket (Business Support)

Question

How can I reopen a closed case? Our ticket has been closed and appears to have not been resolved. I have already sent some emails to all the technicians who were involved in this case but no response. I also called Microsoft support, but it looks like Microsoft support is only through Microsoft's help.microsoft.com website.

Case Details

Support for Business

Product: Windows Server 2019

Regards,

GIT

Answer 1

Sounds good then, a card would be required to secure the contract, but I wouldn't expect it to result in charges for the case.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

You'll likely need to go the same path as opening a new ticket.

https://support.serviceshub.microsoft.com/supportforbusiness

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

Hi Dave, thanks but I can't see this option on our case page. I have an e-mail from a Microsoft Technician who worked on our case where he said we have 1 year to reopen the case. THis case was created on Oct 7, 2022.

Answer 4

can't see this option on our case page

Ok, not sure what is meant here. I'd just try following the same steps opening a new case but then explain to them the details about reopening the old case.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 5

I got it, but to create a new case I'll have to pay for it. Why paying for a new ticket if I'm eligible to reopen the one that is not solved yet?